Celcom Celcom Mobile Internet [MI] V6, Xpax24 Instanet 1Malaysia Frendz Magic
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 May 28 2015, 07:52 AM
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#41
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Senior Member
4,524 posts Joined: Oct 2007 From: ~Still finding the place~  
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QUOTE(sitescope @ May 28 2015, 07:45 AM) Why my basic38 renewed aldy ? Check your OCS for your biling cycle..actually its good..now you got more data Registered on 18/5 I thought 1 mth billing cycle ? Should be on 17/6 ?   |
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Jun 3 2015, 05:38 PM
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#42
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Senior Member
4,524 posts Joined: Oct 2007 From: ~Still finding the place~
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QUOTE(OKLY @ Jun 3 2015, 02:34 PM) Hi all, finally my Maxis number was successfully ported to this First Basic 38 plan yesterday. Yeap..me and my friend both just mnp to Basic 38 plan..also facing similar issue.. I don't know if it's normal or not but I tend to get the network switching between 3G, HSPA and LTE very frequently as if it's not very stable but I'm not sure if this is a normal behavior configured by Celcom. This behavior happens at certain areas including my house neighborhood. I know this because my Nexus 5 indicates exactly what network type I'm on so I can see the indicator changing between 3G (normal 3G), H (HSPA) and LTE (4G).  |
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Jun 21 2015, 10:20 PM
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#43
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Senior Member
4,524 posts Joined: Oct 2007 From: ~Still finding the place~
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I'm using First 38 for almost 2 months..Noticed that the celcom line is not as good as Maxis..
I'm facing these problems:- 1. Frequently changing from 3G to H and 4G at the same place 2. Sometimes facing very poor signal, unstable signal even though at same place 3. Sometimes after disconnect from Wifi, it connect to data, but got upload no download(can see upload arrow is blinking but not download) <--- when this happen, either I need to wait for a quite long time in order for it to actually "online" or I switch to flight mode for 3-5 sec and off flight mode to get online) Those problems I'm facing not only happen to my phone and also my friends who using this plan.. Anyone facing these kind of problems? This post has been edited by Lineage: Jun 21 2015, 10:21 PM |
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Jun 22 2015, 07:15 PM
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#44
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Senior Member
4,524 posts Joined: Oct 2007 From: ~Still finding the place~
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QUOTE(Dozz @ Jun 22 2015, 03:22 PM) I've been using forFirst 38 for 2 months too! Fast or not doesn't matter..since H+ is fast enough for daily usage..but its not stable..which frustrated me.. Yes, I'm facing EXACTLY the same problems too... data connection not stable and i hate it the most when it show full bar H+ but it won't move at all!!! I read other forum, i think many users facing this issue also. Beside that this, the speed of it 4G network is faster than Maxis.. i can easily get 50Mbps and above . |
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Jun 22 2015, 09:32 PM
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#45
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Senior Member
4,524 posts Joined: Oct 2007 From: ~Still finding the place~
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QUOTE(Dozz @ Jun 22 2015, 08:24 PM) Did you call customer service and make a complain? Not yet, want to gather more info..since now seems like most of us also got this issue..I will make a complain.. I already complained and report was created, now waiting for respond.  |
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Jun 22 2015, 11:44 PM
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#46
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Senior Member
4,524 posts Joined: Oct 2007 From: ~Still finding the place~
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QUOTE(Dozz @ Jun 22 2015, 11:35 PM) Yeah hopefully Celcom can hear us and improved and fixed the issue soon Just write complaint in OCS.. QUOTE(benji @ Jun 22 2015, 11:36 PM) Any first 38 user facing 4G connectivity problem? Its been 2 days my phone can be on 4G. So far no problem for 4G..it could be your area issue..  |
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Jun 23 2015, 05:20 PM
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#47
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Senior Member
4,524 posts Joined: Oct 2007 From: ~Still finding the place~
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QUOTE(Dozz @ Jun 23 2015, 12:05 AM) Yap, i called them instead Today Celcom called me, but I'm unable to pick up..and they just closed the report like that..  |
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Nov 18 2015, 10:06 AM
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#48
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Senior Member
4,524 posts Joined: Oct 2007 From: ~Still finding the place~
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Did any celcom user facing issue that suddenly no service? and everything have to restart to get signal back? Happened to few of my friends who using celcom line..
Sometimes it will auto recover, but most of the time need to restart phone.. It happen not very frequently, sometimes few weeks also not happening, but sometimes it happen twice a day.. Btw, I'm talking about Celcom First Basic 38.. This post has been edited by Lineage: Nov 18 2015, 10:07 AM |
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Nov 19 2015, 03:03 PM
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#49
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Senior Member
4,524 posts Joined: Oct 2007 From: ~Still finding the place~
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QUOTE(Hummingbird @ Nov 18 2015, 10:11 AM) This one i guess you have to post the question to Celcom customer service. Reported before..useless.. QUOTE(xphr3ak @ Nov 18 2015, 11:37 AM) I also facing he same problem So its not only me having problem..QUOTE(buncit87 @ Nov 18 2015, 06:02 PM) yeah me too... Good to know other ppl facing same problem..QUOTE(hjab @ Nov 19 2015, 01:48 PM) lucky only need to restart phone I'm talking about phone mine sometimes so bad until windows networking also jammed can't even shutdown and restart the laptop only solution is unplug and remove the battery  |
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