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 i was charged by this..., any idea what's it?

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cryptchid
post May 25 2016, 10:54 AM

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I just noticed this charge in my last bill.
When I called Maxis service line they said this is the data charges when you click on SMS sent from the 5digit number. When something opens via the browser they charge you separately and not from your Data plan.

I disagreed that I would pay for it since I never agreed to allow Maxis to subscribe me to a 3rd-party paid service - especially for data when I am already paying Maxis for data. The service desk guy said he would block the Zepto 32266 number, but warned me no to click the SMS links as it doesn't use Maxis data.

I'm just wondering why Maxis allows these kind of spam with hidden costs (which is obviously a Maxis partner since Maxis is so helpfully billing it's customers on the partners behalf)
Mr.7
post May 25 2016, 11:06 AM

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QUOTE(cryptchid @ May 25 2016, 10:54 AM)
I just noticed this charge in my last bill.
When I called Maxis service line they said this is the data charges when you click on SMS sent from the 5digit number. When something opens via the browser they charge you separately and not from your Data plan.

I disagreed that I would pay for it since I never agreed to allow Maxis to subscribe me to a 3rd-party paid service - especially for data when I am already paying Maxis for data. The service desk guy said he would block the Zepto 32266 number, but warned me no to click the SMS links as it doesn't use Maxis data.

I'm just wondering why Maxis allows these kind of spam with hidden costs (which is obviously a Maxis partner since Maxis is so helpfully billing it's customers on the partners behalf)
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Same goes to Digi, was charged RM 4 per sms received via a company named m edge s/b. Tried the SKMM way of opting out from the sms instead.
guydolares
post May 28 2016, 04:55 AM

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QUOTE(adiwarna @ Feb 22 2015, 11:06 AM)
this is the way telco curi our money

sender is from 5 digit number rite?

at onexox, we blocked all ads and promo from premium no (5 digit sender)...tac from bank is excluded
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wow while I am scrolling through to look for answers, impressed with your marketing. thumbs up brah. thumbup.gif
MeowZ
post Jun 8 2016, 11:24 AM

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14/05/16 02:00:52 Zepto WAP 03-77272452 32266]Zepto WAP 03-22024030 4.00

me also got charged, will call later complain, not my line so i dunno the person press or click or what
ktyong123
post Jul 9 2016, 11:53 AM

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Zepto WAP 03-22024030 32266
Zepto WAP 03-22024030 33293

I scolded them on Customer Care 123, and they refunded all this two transactions for me.

Remember, you have to scold them to have them to refund you your hard earned money!

They are theft, steal money from our account.

nexona88
post Jul 9 2016, 03:15 PM

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QUOTE(ktyong123 @ Jul 9 2016, 11:53 AM)
Zepto WAP 03-22024030 32266
Zepto WAP 03-22024030 33293

I scolded them on Customer Care 123, and they refunded all this two transactions for me.

Remember, you have to scold them to have them to refund you your hard earned money!

They are theft, steal money from our account.
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thanks for the tips icon_rolleyes.gif
wil-i-am
post Jul 9 2016, 03:36 PM

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Wrong thread

This post has been edited by wil-i-am: Jul 9 2016, 03:36 PM
nexona88
post Jul 9 2016, 03:54 PM

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QUOTE(guydolares @ May 28 2016, 04:55 AM)
wow while I am scrolling through to look for answers, impressed with your marketing. thumbs up brah.  thumbup.gif
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he needed to cari makan lor..

sure marketing god level one laugh.gif devil.gif
DellMalaysia
post Jul 10 2016, 12:12 PM

Kindly look at my previous successful threads
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You need to scold them before they give back our money.

CharmaineLee80
post Oct 9 2017, 01:34 PM

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QUOTE(victorywp @ May 13 2016, 10:36 PM)
lol, how you managed to you korek back more than 1 year thread? yes, already got back the refund.
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i kena this month. How they refund to you? via bank transfer?


TSvictorywp
post Oct 10 2017, 06:56 PM

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QUOTE(CharmaineLee80 @ Oct 9 2017, 01:34 PM)
i kena this month. How they refund to you? via bank transfer?
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back to your hotlink/maxis account.
Noctis-Lucis
post Oct 10 2017, 06:59 PM

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QUOTE
first you need to report here: SKMM

there will be 2 outcome:
1. maxis pay you back and case close 2. maxis didn't pay you back and case close for
2. you need to report here: E-Aduan

This time report against SKMM (not Maxis) for closing you case without resolving it


FYI

 

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