I find Acer customer service quite responsive. Either call or email them and they'll revert back.

From what I've gathered, it's difficult to open up the laptop to access it's internals. So unless you are very proficient, I advise just sending it along with your purchased RAM to a service point and let them do the upgrade for you.

Tried contacting CS?

done upgraded last month. yes its very hard to reach the ram's location. luckily got tutorial from youtube & i was super excited because it is my first experience to disassemble laptop

Ah good for you.. I wouldn't dare to attempt such.. Confirm I spoilt something else and or won't put it back tightly together again.. Does yours have an M.2 SSD Slot too? Is it vacant and can just add in an ssd?

This post has been edited by voncrane: Nov 24 2018, 12:30 AM

Sorry for late reply😅 btw this is m2 pcie ssd slot rite? when i checked online on kingston or crucial upgrade page, both of them only recommend upgrade hdd to normal ssd


This post has been edited by meGATron77: Dec 2 2018, 11:28 PM

That's the M.2 slot alright.. But unsure it ours support the latest.. I emailed Acer regarding this... I'm interested in the following in order of priority..

1. 970 EVO NVMe M.2 250GB (MZ-V7E250BW)
2. 960 PRO NVMe M.2 SSD (512 GB) MZ-V6P512BW
3. 960 EVO NVMe M.2 SSD (500 GB) MZ-V6E500BW
4. 950 PRO NVMe M.2 SSD (512 GB) MZ-V5P512BW
5. 860 EVO SATA III M.2 500 GB MZ-N6E500BW (I suspect this is the max the laptop can accept and run at full speed)?
6. 850 EVO M.2 SATA III SSD (500 GB) MZ-N5E500BW

This was their response..


Basically, they are refusing to confirm if any of my choices will be compatible. Do you or any other user have better understanding and can confirm which will be compatible and which won't.. For a VN7-591G-744N system. Thanks.

sorry bro cant help u i oso noob in this lappy thingy

Oh i see... Thanks then... I'll keep reading around and hope to get better info.. Meanwhile, did you install any SSD in yours?

rugi lah install ssd replace my 1tb hdd

I've got good news for all interested.. The Samsung Evo 860 does work with the laptop. Installed it, used Samsung software to migrate the OS.. Smooth.. So now, there are 2 drives in it.. Using the 1TB as a complimentary data drive..Next up will be RAM upgrade.. Get it up to full 16GB.. Maybe next year..

This post has been edited by voncrane: Dec 19 2018, 05:43 PM

Wow acer not really actuve in malaysia last post since last year… also where is the thread for acer predator series?

Hi theonecafe, thank you for your interest! We are still active here. Feel free to ask any questions and we will do our best to assist you.

If I bought Acer notebook from other country, will Acer Malaysia honor the warranty?
Or I'm out of luck?

IIRC, you should get the Acer with ITW (International Travelers Warranty). This is typically for only the 1st year and from date of purchase... See here for more info on ITW.

Hi guys, i'm new owner of latest version Nitro 5 AN515-54-5692 Core i5-9300H with GeForce GTX1650 SSD256GB with RAM 4gb to 12GB now. The best is Narrow Bezel compare to old version which make me fall in love with it...
Anyway just wondering is there any special apps or function for our beloved laptop?
Noticed there is a button for "NitroSense" for fan speed purpose... anything else?

Hi aba9785, we will honor the warranty if customer buys the international warranty for the product. Kindly contact our service center hotline at 1800-88-1918 from Monday to Friday, 9AM to 6PM or visit your nearest Acer Customer Service Center. Our team will assist to check and advise further. Thank you.

Got it.
Thank you.

hi guys, i would like to get some pointers on my VN7-591G-744N which i have been using since 2015 and Im not so well verse with laptop. i decided i want to install a M.2 SSD and upgrade ddr3 ram.

1) if i install a M.2 SSD, can i still keep the original hard disk that came with the laptop? Any brands or models should i look for a M.2 SSD say 240gb?

2) i was told there is ddr3 ram that is low voltage, which im not sure what is it about. Does my laptop works with low voltage or better to get a high voltage one? Any brands of ddr3 ram that I should be looking at?

In addtion, i want to send the laptop for internal cleaning. Is it necessary to do thermal pasting too?

Heaps of thanks guys

1. We have the same model and yes. As per my post from last year. You can have both an M.2 SSD (2280 form format) and the bundled SSHD together.. I strongly recommend you getting the Samsung Evo 860 too and better to make it 512GB instead. 240/256GB IMO is little and even as just OS and programs install, can fill up very quickly. Toss two or more decent games and you'll find yourself needing more space. Windows OS likes plenty free space to roam free.

2. I believe ours is the DDR3L RAM type. So be sure to get that instead for compatibility. There are 2 slots, so you can either have a better single 16GB unit and say sell the current one or buy an 8GB unit to reach max. Unfortunately, I haven't upgraded mine yet, nor done any research as to the best compatible. So do let me know once you've found a suitable one.

As for thermal pasting? I'm unsure on that too.. Haven't had my unit cleaned.. Where do you intend doing yours? The folks at Lowyat Plaza are very good. They opened and closed back.. No issues till date. So Better to do all in one shot than risk reopening again. Cuz its a tricky laptop to open.

hello guys, im using VN7-572G-57N0 laptop,and i want to add ssd for my os... what kind of ssd it use?

can i use this?



This post has been edited by deanunited07: Oct 2 2019, 07:17 AM

bro,can u share me what ssd u use bro? plan to pasang one in my latop,so confuse about the slot...