I'm done playing around with their equipment and using Cisco SPA122 to handle my VOIP. No problems so far.

Fully agree and sympathise with you.

Malaysian mentality problem. They will not use a single ounce of brain when they know they don't get paid extra especially when they are aware somebody else ™ can do the hard work and take of the problem.

Strange. At the current moment, my download speed to paid sites is no more than 150KB/s. Anybody else facing this problem? Rebooting does the same thing.

Been sometime and didn't realise that this thread shifted from https://forum.lowyat.net/BroadbandUser-2-User

Anyway, surprised that there was no mention on the latest 100Mbps promo by Maxis. Supposedly unlimited data usage. I'm currently on their 20Mbps package and my 2 years contract finish since last December already. Had thoughts to switch to Unifi's new package until I saw this new promo from Maxis.

Wondering if you can just upgrade or do I have to reapply?

It's RM 330 for MaxisOne Plan members and RM 398 for non members. Not inclusive of GST though.

I actually managed to do away with the Thompson router and used an Asus wifi router instead.

I used this method since I have the Huawei HG850a BTU to get the Huawei to handle VOIP.

https://forum.lowyat.net/topic/2710206

Worked for about close to a year but somehow the VOIP wasn't functioning anymore. No idea what changed on Maxis side since I did not change anything.

I got fed up going back and forth with Maxis tech and insisted that I have my set up back using the Thompson router. I wasn't going to do additional work and at the end I got a Cisco SPA122 ATA to handle the VOIP connection. Never had a problem since.


If you want fast and stable wifi connection, ditch the Thompson router.

If you want to use back the phone with custom router like Asus, I was successful by hacking the Huawei HG850a BTU to enable VOIP on it and connect the phone directly to the BTU. It worked for a few months but one day it refused to work out of the blue. I suspect something or some configuration changed on Maxis' side. No idea what it was. But Maxis came back saying that nothing's changed on their side. So I decided to get a Cisco SPA122 ATA to handle the VOIP connection.

I just checked and the Cisco SPA122 ATA connects directly to my network switch.



Simple as that. It just needs internet connection. As for the config, I need to dig it out. One kind soul helped me out and I'm eternally grateful to him. If you happen to be facing the same problem, let me know, I'll guide you.

Have you checked the passwords and that it's all correct? Have you tried to verify the VOIP connection working ok on your old Thomson router?

Problem with Maxis support is that they will or can only support you when you're using their default hardware. If you're using a custom router, then I'm afraid you're pretty much on your own. Been there.