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The Official Maxis FTTH Thread | v5, Maxis Home Fibre Internet, from RM89
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jsnhoh
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Oct 14 2021, 03:20 PM
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Hi, currently my home fibre is using copper wire and max speed is only 30mbps. Is that possible to ask maxis to pull the fibre optics cable to my unit. Currently unifi already upgraded the building infra, and now optics cable is available.
This post has been edited by jsnhoh: Oct 14 2021, 03:20 PM
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jsnhoh
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Oct 14 2021, 11:35 PM
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QUOTE(YoungMan @ Oct 14 2021, 03:33 PM) Just go and register your Maxis fibre and they will do it. Better be quick otherwise all port taken. I'm existing user... Just thinking to ask maxis to replace my copper wire with fibre optics cable for better performance.
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jsnhoh
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Oct 29 2021, 11:12 PM
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QUOTE(porkybits @ Oct 28 2021, 05:11 AM) Hi there , anyone having any issue or had such experience with the maxis home fibre internet speed became slow as in I am using 100mbps but i am only getting 5mbps-10mbps during 8pm-1am time slot? and the ping/latency shoot up from the normal 7ms to 88-92ms (when using the speedtest connecting to the nearby server) and even in game (malaysia server) from normal 16-20ms to 200ms..did called maxis and they came and they said no issue..and they have no idea what is wrong and just closed the ticket..did complained like 5 times..and the cycles continues.Appreciate for any comments and helps.. thank you R u using maxis default router?? Can try to change a wifi 6 router and see any improvement?
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jsnhoh
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Dec 30 2021, 04:55 PM
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QUOTE(QuantumEdge @ Dec 30 2021, 04:52 PM) Is anyone still using the given Kaon router? I'm having weird issues with it, can't use any VoIP service Whatsapp call, VoWifi both failed to connect Tried with my Asus AX58U, perfectly fine I'm using it, everything seems ok to me.
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jsnhoh
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Jan 25 2022, 06:48 PM
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QUOTE(a13solut3 @ Jan 25 2022, 02:20 PM) has anyone ever experience this scenario my taman unifi port opened on 24/1/2022. the same day i tried to apply maxis through agent, agent replied with maxis screenshot stated PORT IS FULL. obviously, unifi registration still coming in as i was in the taman whatsapp group. i am suspecting unifi hogging all the port until certain date only they will allow maxis coming in. If u really keen , just ask them submit port/service request for u. I tried to apply fiber last week, checked with tm and maxis via cs. Both also telling me the port is full. Then I asked maxis cs to submit port request for me. Got a call from them last few days and installation will be carry on tomorrow. Lets see how!!!
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jsnhoh
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Feb 8 2022, 07:29 PM
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QUOTE(fruitie @ Feb 8 2022, 05:28 PM) My friend helped me to register for installation on next Saturday (19th Feb) and the registration was done on 21st Jan, is it normal that until now I still haven't received any call from Maxis? No call to confirm about my registration.  Also, I will be using my own router - Asus TUF AX3000, any settings I can do beforehand? Once the technician leaves then I will change to my own router. I don't think they can help to set up on my router right?  If the contact number is under yours, u should receive confirmation call from maxis 1 - 2 days before the installation. And For Asus router, u can change it after the technician left.
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jsnhoh
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Feb 12 2022, 05:42 PM
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QUOTE(aneip @ Feb 12 2022, 02:24 PM) Anyone got delay problem with phone call on Maxis fiber? I got delay which make the call unusable.. Like 5 secs delay.. Finish 1 sentence, than can start hear on other side.. Anyone got this problem? So far so good...
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jsnhoh
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Feb 18 2022, 03:37 PM
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Wth... Maxis keep sending this message to me RM0: Maxis Fibre Internet: We noticed that there has been a disruption to your fibre internet service. For guided resolution, click https://www.maxis.com.my/en/fibre-troublesh...joiNxxxsDgxIn0=
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jsnhoh
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Mar 8 2022, 05:40 PM
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QUOTE(Cybuster @ Mar 8 2022, 05:00 PM) Well, what I can tell you is, MAXIS customer technical support they just follow the book and script. I did also try out to ask before they know nothing well sadly said and early known, just trying my luck. My parents know to use HP. Just they still want to use landline as you know our Malaysia TELCO how good it is. When go in house all phone signal cut. Coverage is very bad. So sometimes might need to use landline to reach out....Long story... If you asking me, for sure I no need landline...just specially for them  Switch to those telco which support vowifi feature... Crystal clear and stable calling experience if your wifi coveage is strong. Maxis does support vowifi function but very limited supported devices. Problem solved.
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jsnhoh
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Mar 14 2022, 06:46 PM
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QUOTE(AdrianS_99 @ Mar 14 2022, 10:26 AM) On February 23, I switched to Maxis Fiber 300Mbps Plan, Pricing are RM149+6%=RM157.94. TM UNIFI User to Maxis Fiber will get 6 Months Free, But Today I get Maxis bill by Normal POS to my house, said I need to pay RM5.25. Here got any user same as my situation ? Physical bill will be charged rm5+. Opt e billing to avoid this fee
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jsnhoh
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Mar 20 2022, 11:48 AM
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QUOTE(wyh @ Mar 20 2022, 11:39 AM) if i request Maxis to replace Archer C5v router, they will impose new contract? Yes, why not buy your own router??
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jsnhoh
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Mar 25 2022, 04:00 PM
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QUOTE(eddyann2 @ Mar 25 2022, 03:11 PM) anyone got call/offer from maxis. they are offering unlimited data/unlimited call/unlimited hotspot plan @ RM 98 because I'm using 300mbps plan Maxis one prime plan, it is in the market few years back already . Actually it is not unlimited as per claim. The fup is 300gb per month
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jsnhoh
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Apr 20 2022, 05:16 PM
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QUOTE(sam_yoongie @ Apr 20 2022, 04:40 PM) Currently using UNIFI 30mbps (non-fibre) with monthly charges RM 89. Subscribe to Maxis fibre (switch over from TM) in Jan 2022 through maxis center,PIC told me there are rebate of RM20 for 6 months or a year (can't remember exactly). After that, ding dong between maxis & tm on the home location and the fibre availability in my area. In march, TM finally upgrade my home building with fibre infra, and Maxis has informed me that fibre port are full yesterday LOL . Today received the call from Maxis to arrange installation on this friday as there is last port available but ask to install maxis first, then only proceed to TM to terminate (Guess i was treated as new customer?) I also questioned on the rebate given by Maxis centre through 123 back in January, was told that rebate is over already. Wonder is it still worth to proceed on the maxis installation as no rebate / promotion given ? I have no issue with UNIFI tho, but was aiming for rebate xD Better cancel the installation first and ask for service transfer to enjoy the port out promotion. Btw, make sure no penalty is imposed .
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jsnhoh
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May 10 2022, 11:50 PM
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QUOTE(aneip @ May 10 2022, 09:38 PM) Maxis do come with voip land line but they give you DECT phone only if you take RM10/month unlimited call. You can just connect any wired/cordless phone if wanna use the phone line. Beware of the word "unlimited", certain number still need to pay.
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jsnhoh
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Jul 23 2022, 07:43 PM
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QUOTE(hanspinacheo2017 @ Jul 22 2022, 10:57 PM) If using wifi? For example one router on first floor and another on second floor, without any cable connection in between them? Is that possible? I think no, the feature u r looking is called MESH.
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jsnhoh
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Aug 8 2022, 11:55 PM
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QUOTE(PRSXFENG @ Aug 8 2022, 10:23 PM) Looks like either Huawei or Kaon The router I got few months ago was tp link ax20.
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jsnhoh
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Aug 28 2022, 08:56 PM
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QUOTE(khainiz94 @ Aug 27 2022, 11:31 AM) Guys, finally I have installed Maxis Fibre 300 Mbps. So far so good. And the most important part, I am kinda impressed with the Kaonmedia AR2140 router. Quite powerful weh. Signal more stable than my TP Link AX50. The only part I hate is the UI settings, so messy and cumbersome. And also it have all the settings to properly support my Unlocator DNS with static routing etc. So no issues with my Chromecast and Paramount+, Disney+ US and Peacock have been streaming flawlessly day and night. Which is surprising where my sister's house using Unifi having issues streaming it at night only using same DNS service. To me, it is so so only and lack of some important functions such as guest wifi. The coverage is same bar with tp link ax 20.
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jsnhoh
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Aug 29 2022, 10:08 AM
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QUOTE(khainiz94 @ Aug 28 2022, 09:05 PM) Actually that Guest WiFi is there but you need to login to MaxARSysOpr, then you can see everything. Plus I compare with my AX50, it seems more stable but have to turn off Band Steering. That feature just ruins the network stability and signal. But overall I like the router. So not feeling to change the router for the first time. How to login to maxarsysopr?? I already double confirmed with maxis technician, he told me guest wifi is not available for kaon.
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jsnhoh
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Aug 29 2022, 11:18 AM
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QUOTE(khainiz94 @ Aug 29 2022, 11:11 AM) It seems they hide many options inside the router via MaxARSysOpr system. So need to access that part, then you can do anything to your router. I have set everything inside my Kaon router from static routing, parental time block, my own DNS, turn off Band Steering etc. Someone already give the steps 👆. I just tried but seem no any option available for guest wifi... If you found one, do u mind to share me the screenshot where the option located? Tia.
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jsnhoh
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Aug 30 2022, 04:06 AM
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QUOTE(khainiz94 @ Aug 29 2022, 06:31 PM) Here it is!  Seriously, I don't have the guest wifi menu even after logined as maxarsysopr. Attached thumbnail(s)
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