I sign an iPhone 1year contract package and using back the same number but until now my plan still same. Even the latest bill sudah come..

I lodged 2 complaints online but seems no feedback at all. Where can I lodge a complaint and get the respond asap.

TLDR:

1. Sign an iPhone package with Celcom use back same number
2. After few weeks plan and package still same old package
3. Lodge 2 complaints but no respond at all

Update:

1. Submit a complaint to www.cfm.org.my
2. got feedback from CFM
3. waiting celcom to reply....

This post has been edited by Zanmai0146: Jan 27 2015, 01:01 PM

Dun unerstand what you said. No wonder nobody bother to reply you.

TLDR provided

call 1111. Maybe nak perabis Billing cycle plan lama.

1111

semi glc. tidak apa attitude.

Apa complain? Tukar aje Digi or Maxis lah. Kan ada banyak choice

why not try call or go service center ?

everything online ?

I try both.. But both useless..

First online... Wait 3days no respond
Second I try 1111... Wait another 3 days.. Still no respond

English or BM please

celcom center lah

sialcom

kek

try skmm online

facebook

make it viral

This post has been edited by Elgore: Jan 20 2015, 10:02 PM

You can complain to CFM Consumer Forum Malaysia
www.cfm.org.my

I used to file a complain against Celcom. Action was taken promptly and Celcom sent me a apology letter as well as waive the charges.

Before you approach CFM ensure you report this to Celcom . If no action taken proceed to CFM.

Skmm or cfm

Then they layan u like king