I sign an iPhone 1year contract package and using back the same number but until now my plan still same. Even the latest bill sudah come..

I lodged 2 complaints online but seems no feedback at all. Where can I lodge a complaint and get the respond asap.

TLDR:

1. Sign an iPhone package with Celcom use back same number
2. After few weeks plan and package still same old package
3. Lodge 2 complaints but no respond at all

Update:

1. Submit a complaint to www.cfm.org.my
2. got feedback from CFM
3. waiting celcom to reply....

This post has been edited by Zanmai0146: Jan 27 2015, 01:01 PM

TLDR provided

I try both.. But both useless..

First online... Wait 3days no respond
Second I try 1111... Wait another 3 days.. Still no respond