I ordered an ipad mini 2 from online apple store 2 days before and it send me tracking number. Now it shows "shipment on hold", should I call them or what?

kana tax

its at Kastam. just wait another day or 2, it should clear OR u will get a love letter from Kastam asking you to go collect and pay tax

kastam

kastam playing angry bird with it

Walao I ordered directly from apple website and they didnt call me to pay for this==. Kalau need tax i better buy at store saja lah ==

kastam and SIRIM trying it out

Call DHL up to ask them. Most probably it's at the Customs, considering that the cost is >RM500.

If the customs duties + stamp duties are less than RM400, DHL will pay them on your behalf & demand from you when they delivered it to your doorstep. If you think it's too expensive & want to dispute with customs, then ask the delivery guy to return it since DHL will not dispute it for you.

If it's more than RM400, then most probably DHL will call you to make yourself present at the customs so that you can either dispute or pay it on the spot.

EVERYTHING you buy online will go tru kastam la

Really ? Dun scare me off bro, my money... I saved my money for long time for this ipad==

Nothing to worry bout, many in apple forum gone through the same tracking details.

Every item will get on hold meh?

kastam request wang kopi. Dun worry ada $$$ can fix d

no up to your luck. the check is pretty random. cos sometimes ppl put description as ipad, but inside is other stuff.

walao u 14 yr old izit? u expect apple tell u about kastam? next time i order car from honda website then come here kpkc say kena tax might as well go honda showroom

Walau leh, mean the price that TS pay is higher than purchase from store, due to tax?

Gudluck u TS

Thx, I'll w8 and see wad they will do

electronic item need sirim chop
standy 200-400 more
pay during acceptance of goods

Walao srsly???? WTF?? I really regret already ==

kastam mau check berapa mau bayar baru kasi lepas

apasai beli from PRC?
tis sure kena tax d.........don worry $$$ setle everything.....

habisla kastam use it already... play clash of clan

it means bye bye

You buy from Apple Malaysia online store right?
Then no need to worry about Kastam or tax. You can contact Apple for more details.

Bought a mini2 year ago as well from online store. No issue.

Sorry to hijack this thread, just for knowledge....

I tot if TS bought from Apple Store (i.e. Apple website), it should be all settled? No meh? Lucky last time I order 5 units Iphone (for office use lah), so far no kena tahan.

Thx for your advice haha

Kalau need to pay 200 more for each device, its better buy from store lol, faster and safer

Its nothing la TS.

I think they hold it there bcoz wanna collect data (serial number/IMEI/MAC address/etc) and send it to SKMM. Its for their record.

They probably hold it for 1 day oni.

No need tax. They've included it already in the price.

Last time I buy ipad mini online, it arrived safely. No need to pay anything extra.

Then after 1 week I received a letter from SKMM which included a SKMM sticker. Tell me to stick it at the back but I throw it away.

Actually, lazy , since Apple Store is not any chapelang online shop, can be trusted, just click few buttons, keyed in credit card, kautim, they will couriered it to you till door steps.

save money....... for a overpriced tablet?

>9000

Haha hopefully, thx bro

they want to install hidden camera apps first

Lel. Ipad mini 2 pn order online. Beli dekat machine pun trus dapat.

I buy k-12 RM899 Machine- RM 969

No worries la. No tax. Just wait a day see what happen

invitation card with duit tepi+GST
u wallet will be on the fire

1st time buying online oversea r??

a) jumpa drugs (police tracking sender and receiver before arresting them for drug trafficking)
b) DHL songlap the ipad mini and on hold the package and later on highlight packaging damage. (Hope you have insurance covered for this)

kastam clearance kot

or just call 1800888388 to confirm

This post has been edited by mousqy: Jan 16 2015, 05:20 PM

most likely customs hold.

call them up. if kena hold because of tax...they will charge u later.

people like you must read all the small small t&c .. read every pages to avoid future whining..

If you buy from Apple store direct, nothing to worry about. DHL will send goods as DDP - all taxes are paid by Apple, not you the receiver.

If it's held by customs it would say so, not just "Shipment on Hold"

Shipment on hold could mean it missed an expected connection (eg. from KL hub to delivery depot) or it's just awaiting the next connection etc.

Nothing to worry about, just relax

In this your it's arrived at sorting facility (means already passed customs) and awaiting movement from Sort to Delivery facility. From delivery facility it gets delivered to you - depending on your area connection probably missed hence on hold until the next one

All the people saying it's held by customs are wrong

This post has been edited by rjb123: Jan 16 2015, 05:26 PM

Thanks for your info, finally a relieve

No problem. I guess you'll receive it on Monday. DHL main hub for imports is in KL, so it will probably move with the next load to Penang delivery depot

DHL "shipment on hold" possible reasons

1. Miss a flight, a truck and is waiting for the next one.
2. Fail to locate your address. Trust me, it sometimes does.
3. Under physically inspected. Such as trademark or copyright stuff related.
4. Encounter holidays and weekends during delivery process.
5. Sender paid for economy shipping and is schedule to go out next day.
6. There is something to check from the sender (a zip code or something) before continuing delivery.

Conclusion: For most of the time, this is no big deal especially if your packages cleared customs. If you are still worried about this, then calling dhl customer service would be a great choice.

Reference: https://www.trackingmore.com/dhl-tracking.html

This post has been edited by vanessa_nie: Nov 18 2017, 10:08 AM

Good luck TS! I think buy from Malaysia would have been cheaper and easier for warranty. Now need to pay tax, duit kopi and SIRIM.

Only Subang custom office follow proper rules. Penang Kastam is corrupt so good luck.

tax imposed , need you to call and pay it