I had bought the Mobile Internet on Hotlink, 350MB/month for few times now. I only use Whatsapp and nothing else. Just lately, the 350MB data was used up even when I am not using whatsapp or internet. The data just got used up like that without any application or internet running.

I called up the Hotlink Customer Service to lodge a complaint and they suggested that I watched video and Youtube and the data will be used up very quickly. I told them off and said I did not visit these sites. I suggested someone is stealing the data and asked them to put in case for me. So they put in a case for me and asked me to wait 3-5 days for a response. After waiting for a day, I again figured out 10MB of data was gone again without me using the phone. I then called Hotlink to expedite.

On the same evening, I received a call from Hotlink and the lady on the line told me they cannot check on it and couldn't do anything about. She suggested (again) that I may have watched video on Youtube that used up all the data. She couldn't wait to put down the phone as I expressed my disappointment on this matter.

Has anybody encountered this problem? Your data being used up when you don't use the internet at all? I may consider paying a visit to Hotlink to see the manager there.

What other data plans are there on the market that users can have access on the information(data) that have been used? Some sort of tracking. I'm planning to boycott Hotlink for this shit service I have encountered lately.

try here

aduan.skmm.gov.my

U should try totally off the data line & check is there any loss data.

Possibility is background application:
1. Whatsapp
2. Facebook
3. Email
4. Playstore

Better off, do your phone setting have the "Data Usage" section?
It shows clearly of your data used on which application.

Thanks for the quick response. Much appreciated.

I am 100% sure no application is running when the data was "stolen". Only whatsapp application is on, but there are no messages coming in. So basically no data is used.

I have been using WHatsapp for a long time. The data used on Whatsapp is very minimal. In 1 day, it won't be more than 1MB if it is purely messages. Even if there are some photos, it is usually below 2 MB used up.

In my case, the data, whether it is 50MB or 100MB is just gone, just like that without any application running. In just a matter of 6 days, all my 350MB data is all gone. I am sure someone is stealing my data.

My phone has the "Mobile Data" on and off. But that is irrelevant in this context.

Thanks. I'll give it a try though I doubt it would do any help as there is no evidence in the data usage.

I have called SKMM hotline and they informed they need evidence of my claim that my data was stolen. I told them Hotlink mentioned they do not have the information on the breakdown of the data although I have requested from Hotlink. Though the customer service lady of SKMM suggested that I may send them an email to record on the chronological events that may have led to me thinking that my data was stolen. I am going to send them the email later.

Has anybody who have subscribed to Hotlink Mobile Internet encountered this similar problem?

What phone OS you are using?? Android or iOS?? did you check the Data Usage? what software using your internet.

Ur apps installing auto updates or some app updating info. Better u check carefully than later they sue u for cheating

As I have mentioned earlier there are no applications running.

How confirm that u sure no app running from 0% to 100%? many apps can run in background even u don't start it...better check ur data usage in setting if u using android

I am not using Android. I don't need to confirm. In fact Hotlink is the one who needs to confirm it in the first place, and they mention they do not have the data.

I am going to send them an email now. You are wasting my time here. Learn to read carefully before you post next time. I have said no application is running, and that is my conclusion. You can say express your doubt but I am not asking your opinion on this. I am asking if anyone else has encountered this problem. I don't need your opinion of whether I am 100% sure there are no apps running.

I am using Symbian. Data usage is irrelevant as no application is running.

People here wanna to help even don't have same prob.. u get mad..apa punya olang la

I know you want to help but you are not helping by asking the question which I have mentioned earlier in my post. I am in the midst of finalising my email to SKMM now.

Symbian...how you know your data is stolen if you using symbian?? if you can't prove it, i don't think SKMM will help you also.

Did you try to put your SIM card to another phone to try about one weeks??

Yes, I don't have evidence but SKMM suggested that I put in chronological events with a bit of explanation in that my data was stolen in my email. I had just sent the email over.

From my previous experience with Mobile Internet, no issues were encountered. 350MB can last me for 30 days with some data left which I need to use them all up. But just lately, 350MB only lasted for 5 days with minimal Whatsapp usage.

It doesn't matter if SKMM could help. I just want an explanation or resolution from SKMM or Hotlink. Rather than having the issue hanging. If there is information on the breakdown of the data usage, the investigation would be over. This service provider would usually have this information, in this case Hotlink/Maxis, but they mentioned they don't have the information and hence cannot check and cannot do anything.

maxis dont have USSD code to check balance data qouta?

btw, preciously i also using symbian..and that OS also have background data usage.. make sure u already turn it off.

hope this help.

Go and install some data usage monitor app on your phone and see if your phone use up 350 MB in 5 days. If the app detect 2 MB but hotlink shows you have used 350 MB, screenshot it and complain ASAP. If the app also detect 350 MB, then something in your phone is eating up the data.

Mobile data usually calculate on the fly by the service provider, rarely it will go wrong unless your simcard has been cloned. But new generation simcard that support umts/lte is difficult to be cloned. If your usage calculate is flawed on the provider side, definitely you are not the first to discover. This kind of issue can cause a vendor to suffer penalty and compensation.

This post has been edited by kons: Jan 7 2015, 01:01 PM

last time i using asha cum low life symbian 4.0.. yes those whatsapp can override data plan on off.. not like android..
i been there using maxis + cum nokia asha..
i scare if whatsapp can ovveride so as other application.. 350 mb is way minimal 1 gb is okay if anything happen..
just to umobile la.. paid 18 ringgit and just leave it or digi xl28 something..