I had bought the Mobile Internet on Hotlink, 350MB/month for few times now. I only use Whatsapp and nothing else. Just lately, the 350MB data was used up even when I am not using whatsapp or internet. The data just got used up like that without any application or internet running.

I called up the Hotlink Customer Service to lodge a complaint and they suggested that I watched video and Youtube and the data will be used up very quickly. I told them off and said I did not visit these sites. I suggested someone is stealing the data and asked them to put in case for me. So they put in a case for me and asked me to wait 3-5 days for a response. After waiting for a day, I again figured out 10MB of data was gone again without me using the phone. I then called Hotlink to expedite.

On the same evening, I received a call from Hotlink and the lady on the line told me they cannot check on it and couldn't do anything about. She suggested (again) that I may have watched video on Youtube that used up all the data. She couldn't wait to put down the phone as I expressed my disappointment on this matter.

Has anybody encountered this problem? Your data being used up when you don't use the internet at all? I may consider paying a visit to Hotlink to see the manager there.

What other data plans are there on the market that users can have access on the information(data) that have been used? Some sort of tracking. I'm planning to boycott Hotlink for this shit service I have encountered lately.

Thanks for the quick response. Much appreciated.

I am 100% sure no application is running when the data was "stolen". Only whatsapp application is on, but there are no messages coming in. So basically no data is used.

I have been using WHatsapp for a long time. The data used on Whatsapp is very minimal. In 1 day, it won't be more than 1MB if it is purely messages. Even if there are some photos, it is usually below 2 MB used up.

In my case, the data, whether it is 50MB or 100MB is just gone, just like that without any application running. In just a matter of 6 days, all my 350MB data is all gone. I am sure someone is stealing my data.

My phone has the "Mobile Data" on and off. But that is irrelevant in this context.

Thanks. I'll give it a try though I doubt it would do any help as there is no evidence in the data usage.

I have called SKMM hotline and they informed they need evidence of my claim that my data was stolen. I told them Hotlink mentioned they do not have the information on the breakdown of the data although I have requested from Hotlink. Though the customer service lady of SKMM suggested that I may send them an email to record on the chronological events that may have led to me thinking that my data was stolen. I am going to send them the email later.

Has anybody who have subscribed to Hotlink Mobile Internet encountered this similar problem?

As I have mentioned earlier there are no applications running.

I am not using Android. I don't need to confirm. In fact Hotlink is the one who needs to confirm it in the first place, and they mention they do not have the data.

I am going to send them an email now. You are wasting my time here. Learn to read carefully before you post next time. I have said no application is running, and that is my conclusion. You can say express your doubt but I am not asking your opinion on this. I am asking if anyone else has encountered this problem. I don't need your opinion of whether I am 100% sure there are no apps running.

I am using Symbian. Data usage is irrelevant as no application is running.

I know you want to help but you are not helping by asking the question which I have mentioned earlier in my post. I am in the midst of finalising my email to SKMM now.

Yes, I don't have evidence but SKMM suggested that I put in chronological events with a bit of explanation in that my data was stolen in my email. I had just sent the email over.

From my previous experience with Mobile Internet, no issues were encountered. 350MB can last me for 30 days with some data left which I need to use them all up. But just lately, 350MB only lasted for 5 days with minimal Whatsapp usage.

It doesn't matter if SKMM could help. I just want an explanation or resolution from SKMM or Hotlink. Rather than having the issue hanging. If there is information on the breakdown of the data usage, the investigation would be over. This service provider would usually have this information, in this case Hotlink/Maxis, but they mentioned they don't have the information and hence cannot check and cannot do anything.

My phone doesn't have any apps that you claim are responsible for using up the data. The data was intact with all the same apps previously, and just lately the data was used up.

Since the above is speculation unless proven otherwise, you may choose to reword your sentence to "The data MAY NOT be stolen, it is your phone background that MAY be sending the data...". Since you are not the phone user and you do not have any idea what apps are on my phone, all suppositions are based on your instincts and pure guessing.

Thanks for the information. No change in apps for the past 1+ year and no loss in data for the period as well. It was only earlier last week the data was "lost" in a split second. Hence, I don't think it has got anything to do with background apps as most people have suggested here. However, I am open to opinions.

I know Symbian OS can have access to internet. I have surfed the website on several occasions. Even though I was on the internet previously, 350MB can last me for 1 month since I am not a heavy user. Just lately, 350MB was all used up in 4 -5 days without me going into the internet.

This post has been edited by ryder_78: Jan 7 2015, 09:20 PM

Thanks for the reply. Good to hear the same experience. My parents are on Digi and they really sucked in service. They charged on some sms even when you open and read it, something like that which resulted in the loss of credit. The Helpline is not useful at all(usually the service guys are following standard protocol and are not trained to resolve problems), and as my dad is a retiree, he had plenty of time and went to the Digi centre and made a ruckus over there after seeing the manager (he usually gets what he wanted when he goes to see the person-in-charge)

This post has been edited by ryder_78: Jan 7 2015, 07:15 PM

I will leave it to SKMM and Hotlink to reveal the truth. Whatever it is, if SKMM failed to compel Hotlink to reveal the breakdown of data usage (which HOtlink claim they do not have), I am considering to re-activate my YES account since I still have the huddle lying around in the house, unused.

This post has been edited by ryder_78: Jan 7 2015, 07:13 PM

An update. Maxis called me today after SKMM had initiated the case(I lodged a complaint to SKMM on 7th January, which is about 2 weeks earlier). Maxis advised that they do not have the breakdown of the usage data of customers and said they can't do anything about the loss of data. They will need to inform SKMM of the same.

Nowadays I switch off the data plan(offline) whenever I am not on Whatsapp, in which Maxis also agreed on this solution to prevent unnecessary loss of data.