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 [FAQ] PC auto restart/Blue Screen (BSOD), All questions go here please.

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shawnlut
post Mar 2 2010, 03:35 PM

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@Axell :
Your old/previous mouse driver caused the BSOD...
Since that you have already updated to newer version, just keep monitoring the system for a while...
________________________________________________________________________________________________

@Shoot@M3 :
BSOD error : KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
BUGCHECK_STR: 0x8E ---> This bug check indicates that a kernel-mode application generated an exception that the error handler did not catch.
IMAGE_NAME: dxec02.sys ---> related to Speech Enhancement Knowles Acoustics ---> Nov 03 2006
- please update the driver

shawnlut
post Mar 2 2010, 04:16 PM

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QUOTE(Shoot@M3 @ Mar 2 2010, 04:07 PM)
Hi shawn, thx for the reply but im quite lost as to which driver i should update here, image_name : dxec02.sys is from which hardware?

Thanks
*
dxec02.sys ---> C:\windows\system32\drivers\dxec02.sys
Audio driver for audio chipset from Knowles...
Update your Sound driver...
shawnlut
post Mar 4 2010, 05:03 PM

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@MaKaNg :
Windows 7 Kernel Version 7100 MP (2 procs) Free x86, Built by: 7100.0.x86fre.winmain_win7rc.090421-1700
BSOD error : SESSION_HAS_VALID_POOL_ON_EXIT (ab)
BUGCHECK_STR: 0xAB ---> this bug check occurs because a session driver does not free its pool allocations before a session unload. This bug check indicates a bug in Win32k.sys, Atmfd.dll, Rdpdd.dll, or a video driver.
IMAGE_NAME: ntoskrnl.exe
- update video driver
- OS RC version ???
________________________________________________________________________________________

@loselegend :
BSOD error : KERNEL_DATA_INPAGE_ERROR (7a)
BUGCHECK_STR: 0x7a_c000000e ---> Typically caused by a bad block in the paging file or disk controller error. / it means the disk subsystem has experienced a failure.
DISK_HARDWARE_ERROR: There was error with disk hardware
IMAGE_NAME: igxpgd32.dll ---> Intel Graphic Driver
- back up all your important data first
- run HDD diagnostic tools
- update driver

shawnlut
post Mar 5 2010, 10:59 PM

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QUOTE(loselegend @ Mar 5 2010, 04:01 AM)
My HDD don't have any problem.
I reinstall both my DVD and Graphic Driver.

Currently my laptop have slow start-up, need wait for nearly 1 minutes of Window Logo Screen.
My Processor sometime suddenly high usage.

What is the problem of my laptop?

I can start using my laptop and start browse internet after 1 minutes and 30 seconds of start-up.
Now I have to wait nearly 5 minutes.
What is the problem?

I think is my DVD Drive problem as everytime I run DVD the speed is inconsistent.
*
Check under Device Manager--->DVD drive--->running PIO or DMA mode ???
How old is your DVD drive ???

shawnlut
post Mar 7 2010, 04:38 PM

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@fullmetal90 :
BSOD error : KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
BUGCHECK_STR: 0x8E
PROCESS_NAME: CLI.exe ----> related to ATI driver/services
PROCESS_NAME: WerFault.exe ----> related to Windows program reporting error
IMAGE_NAME: memory_corruption
MEMORY_CORRUPTOR: STRIDE
BUCKET_ID: MEMORY_CORRUPTION_STRIDE
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_ONE_BIT

- suggest to run MEMTEST on each of your RAM at a time
______________________________________________________________________

@styloe :
Please attach the minidump file here...
BCCode : 124 ---> related to WHEA_UNCORRECTABLE_ERROR - This bug check indicates that a fatal hardware error has occurred for example the Processor...
WHEA_UNCORRECTABLE_ERROR (124) A fatal hardware error has occurred.
BUGCHECK_STR: 0x124_GenuineIntel
FAILURE_BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_MAE
BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_MAE
- unstable OC of your Processor, for example voltage.
- do you encounter this error at Default/Stock setting ???

This post has been edited by shawnlut: Mar 7 2010, 05:06 PM
shawnlut
post Mar 8 2010, 05:21 PM

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@zerokid :
BSOD error : IRQL_NOT_LESS_OR_EQUAL (a)
BUGCHECK_STR: 0xA
PROCESS_NAME: audiodg.exe ---> audio driver
IMAGE_NAME: memory_corruption

BSOD error : NTFS_FILE_SYSTEM (24)
PROCESS_NAME: explorer.exe
IMAGE_NAME: Ntfs.sys

BSOD error : DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
IMAGE_NAME: nvlddmkm.sys ----> nvidia driver
PROCESS_NAME: uTorrent.exe
IMAGE_NAME: kl1.sys ---> kaspersky
IMAGE_NAME: ndis.sys ---> network/lan driver

BSOD error : WHEA_UNCORRECTABLE_ERROR (124)
BUGCHECK_STR: 0x124_GenuineIntel
IMAGE_NAME: hardware
BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_CACHE

BSOD error : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
IMAGE_NAME: bcmwl664.sys --->broadcom lan/wireless driver

BSOD error : PAGE_FAULT_IN_NONPAGED_AREA (50)
PROCESS_NAME: csrss.exe
IMAGE_NAME: win32k.sys

BSOD error : MEMORY_MANAGEMENT (1a)
PROCESS_NAME: chrome.exe
IMAGE_NAME: ntkrnlmp.exe

- run MEMTEST on your ram
- scan your system/HDD with Windows built in scan/check disk
- update all the above mentioned driver to latest or compatible with your current OS (Windows 7 Kernel Version 7600 MP (2 procs) Free x64)
- update your chipset driver as well
- if under OC setting, please revert to default/stock setting
_______________________________________________________________________________________________________________________

@erik8lyt :
Please attach the minidump file located at C:\Windows\minidump...
Zip all the files...

This post has been edited by shawnlut: Mar 8 2010, 05:22 PM
shawnlut
post Mar 10 2010, 06:35 PM

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@zerokid :
BSOD error : SYSTEM_SERVICE_EXCEPTION (3b)
BUGCHECK_STR: 0x3B ---> This error has been linked to excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code.
IMAGE_NAME: ntkrnlmp.exe

- update the Graphic Driver & Direct X...
- run MEMTEST ---> (have you done this ???)
shawnlut
post Feb 9 2011, 06:50 PM

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QUOTE(bmwlover @ Feb 9 2011, 01:47 AM)
i just checked with the western digital diagnostic tool and it said my hard disk fail the test..but miraclely, today i can start up my computer, gosh, i just don't know what is going on with it!!
*
Back up your important data (if any) before too late...
This is your error :
Bug Check 0x7A: KERNEL_DATA_INPAGE_ERROR
-> indicates bad blocks (sectors) on the hard disk
-> indicates defective cable

---> Run Windows check disk...
shawnlut
post Feb 14 2011, 10:21 AM

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QUOTE(ioriamd @ Feb 14 2011, 01:10 AM)
need help from sifu..
just build my pc today

got bsod after try opening games or programs

*
Bug Check 0x116 ---> atikmpag.sys & dxgkrnl.sys
Related to your ATI driver & direct X files...

Suggestion :
- update the graphic driver from AMD
- update direct X runtime from Microsoft
- run memory check on RAM
- check / monitor the graphic card temperature
shawnlut
post Mar 3 2011, 02:28 PM

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QUOTE(5w33 @ Mar 3 2011, 09:55 AM)
Guys, any help on this?
*
fltmgr.sys ----> Microsoft Filesystem Filter Manager
It could be your anti virus software such as Norton...
Scan the HDD for error as well...
shawnlut
post Mar 8 2011, 11:24 PM

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@styloe :
Upload/attach the minidump file here...
From your result ---> Probably caused by : ntoskrnl.exe ---> It could be anything software or hardware related & the debugger was not using the correct symbols...

@tevez balotelli dzeko :
Upload/attach the minidump file here...
Minidump file located at C:\windows\minidump
shawnlut
post Mar 9 2011, 11:35 PM

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@kaiserchiefvii :
IRQL_NOT_LESS_OR_EQUAL (a)
PROCESS_NAME: hnm_svc.exe --->Advanced Networking Service Application from SingleClick Systems...
IMAGE_NAME: vfilter.sys ---> VPN client software
---> Re install or update the above mentioned...
________________________________________________________________

@styloe :
PFN_LIST_CORRUPT (4e)
IMAGE_NAME: memory_corruption
This error is typically caused by a driver passing a bad memory descriptor list...
---> run memtest
---> check Event Viewer for error that might be caused by some program
shawnlut
post Mar 9 2011, 11:54 PM

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QUOTE(kaiserchiefvii @ Mar 9 2011, 11:38 PM)
sorry....how to do that?  sad.gif
*
Are you running any VPN client software ???
If yes, re install or update it...
shawnlut
post Mar 10 2011, 10:50 AM

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QUOTE(kaiserchiefvii @ Mar 10 2011, 02:12 AM)
nope...i didnt even install it...
*
OK..
Now check your system if there were any VPN client software running or installed using msconfig/start up, services or control panel...
Your BSOD is related to VPN client ---> vfilter.sys
& hnm_svc.exe --->Advanced Networking Service Application from SingleClick Systems (located at C:\Program Files\Dell Network Assistant\hnm_svc.exe)
--> Run a full system scan with antivirus & anti malware...
--> Update the wireless or lan network driver
Can you list out your system spec ???

This post has been edited by shawnlut: Mar 10 2011, 11:31 AM
shawnlut
post Mar 12 2011, 12:13 AM

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@kaiserchiefvii :
Have you scan your system ???
Check Event Viewer for error as well...

You uploaded new minidump file ??? What happened to previous dump file ???
Ok, now, here is your BSOD error referring to the new dump file :
WHEA_UNCORRECTABLE_ERROR (124)
BUGCHECK_STR: 0x124_AuthenticAMD
IMAGE_NAME: hardware
0x124_AuthenticAMD_PROCESSOR_CACHE_PRV
---> related to your AMD processor
---> did you OC your processor ??? voltage related issue if OC

______________________________________________
@styloe :
Check Event Viewer for other error again...

______________________________________________
@Fallensya14 :
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
BSOD error : BAD_POOL_HEADER (19)
PROCESS_NAME: System
IMAGE_NAME: memory_corruption
---> run memtest
---> scan your HDD
---> check Event Viewer as well
---> running AHCI or RAID mode ???
---> rimmpx64.sys - Oct 03 2008 & rixdpx64.sys - Jul 27 2007 <--- these driver should be your card reader driver, try find an updated driver at manufacturer website

This post has been edited by shawnlut: Mar 12 2011, 01:11 AM
shawnlut
post Mar 18 2011, 11:47 PM

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@styloe :
PFN_LIST_CORRUPT (4e) ---> same as previous error
BUGCHECK_STR: 0x4E_99
PROCESS_NAME: SplashPro.exe
IMAGE_NAME: memory_corruption
---> the main suspect is the RAM again
---> check the RAM voltage & timings, run memtest on each stick of ram at a time
---> check your Page file (virtual memory settings)
___________________________________________________________
@Casper85 :
Windows XP Kernel Version 2600 (Service Pack 3) MP (2 procs) Free x86
UNEXPECTED_KERNEL_MODE_TRAP_M (1000007f)
IMAGE_NAME: igxpmp32.sys ---> Intel graphic driver
---> update graphic driver
---> update direct X from Microsoft
---> run Memtest to check the Ram


shawnlut
post Mar 22 2011, 10:43 PM

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QUOTE(Casper85 @ Mar 21 2011, 08:45 AM)
Hi shawnlut,

I already updated the below tings and memtest is showing no error, but still the same issue for my PC, it will auto restart, and with out any blue screen come out  cry.gif

---> update graphic driver
---> update direct X from Microsoft
---> run Memtest to check the Ram

Thanks.
*
Auto restart without BSOD ???
Have you untick the Automatically Restart under Startup & Recovery ---> refer page no. 1
Can list out your system spec ???


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