It is a very bad experience for me.. I applied for the 0% CIP & chose Visa Signature in early June, provided all documents. The entire month i was not able to reach the person in charge(always answered by auto reply). Instead i called the HQ directly(2weeks+ ago) and was told the status of the CC showing pending since 12 June, which is very unusual to them, so she helped me to drop internal email for attention on my case. Then, my CC was wrongly sent to a different branch in another state, which took another day extra for them to deliver it for self collection last tuesday. BUT, there is no info on my CIP application. I called HQ again and was told there wasn't application for CIP shown in the system(WTF!!!), and helped me drop another internal email for the PIC to look into this. Then, I received call from the PIC saying she has requested for xxx(i had no idea wtf is her problem) to check and will revert to me either today or tomorrow. (I don't trust her at all, she is almost non-responsive to my phone calls and emails). If i did not get the 0% CIP(I was brief all T&C for HSBC VS and 0% CIP) i will lodge complaint at FOMCA. Screw them... LIE to consumers to achieve sales target?!

This post has been edited by jrlor: Jul 16 2018, 02:22 PM