QUOTE(matrix88 @ Aug 11 2022, 10:33 AM)
please dont subscribe to this lousy bank credit card
I have a HSBC credit card
received unauthorised transaction sms
immediately called customer service
waited 30 minutes, no answer
called again, waited another 30 minutes, no answer too
called second day, already waited almost 30 minutes again no answer, only listening to stupid recorded message
now I dont know what to do, on one hand my card had unauthorised transaction, means fraud transaction, afraid they will try and continue till credit limit burst, but at the other hand, the bank is not able to help me.
if the service is so poor, better close the credit card department, no need to find any new customers.
i called them and only got to CS after 1 hour. the only way is to wait, unfortunately.I have a HSBC credit card
received unauthorised transaction sms
immediately called customer service
waited 30 minutes, no answer
called again, waited another 30 minutes, no answer too
called second day, already waited almost 30 minutes again no answer, only listening to stupid recorded message
now I dont know what to do, on one hand my card had unauthorised transaction, means fraud transaction, afraid they will try and continue till credit limit burst, but at the other hand, the bank is not able to help me.
if the service is so poor, better close the credit card department, no need to find any new customers.
This post has been edited by joonh: Aug 11 2022, 10:52 AM
Aug 11 2022, 10:51 AM

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