HSBC give highest for me while PBB AMBANK n MBB give very low CL.

please dont subscribe to this lousy bank credit card
I have a HSBC credit card
received unauthorised transaction sms
immediately called customer service
waited 30 minutes, no answer
called again, waited another 30 minutes, no answer too

called second day, already waited almost 30 minutes again no answer, only listening to stupid recorded message

now I dont know what to do, on one hand my card had unauthorised transaction, means fraud transaction, afraid they will try and continue till credit limit burst, but at the other hand, the bank is not able to help me.

if the service is so poor, better close the credit card department, no need to find any new customers.

i waited for 1 HOUR also they never responded.

anyhow, i've sent email to them. hopefully they can rectify the situation soon.

after putting in complaint thru email yesterday morning, someone called me at night 9+, claiming to be from HSBC.
explained the whole scenario to her, she then said want to verify me, started asking those questions such as my ic number etc. I answered 2 and felt weird,  ask how many questions are there, she said need to answer 6-7 questions.
I was angry and told her, instead of reporting a fraud case, I am going through another potential fraud now because they called me, and I do not know who she is. She told me this is the only way to proceed else I will have to call their CS hotline (it is 9+ and over their working hours)
after raising more questions to her, she ask me to go to their branches to lodge a fraud complaint. I was like WTF. wasted all my time

If I need to go to the bank, I intend to make a scene and cut both my credit card in front of their teller and close the account. fortunately I do not have any owing to HSBC.

What an experience with a MNC (overseas) bank, which was really suprising to me, all this while I thought this banks offer much better service compared to local banks, and I was wrong.

tele CS may also lowest salary 1.5k, last time 1.2k, so cut ppl