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Credit Cards HSBC Credit Cards V.2, Read the T&C before applying!

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KeSToN
post Jul 22 2017, 11:48 AM

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QUOTE(idoblu @ Jul 21 2017, 06:04 PM)
got a missed call from hsbc this morning. wasnt around to pick it up
do they call you after you upload, cause i uploaded my supporting documents last nite. maybe they just call to confirm receiving them?

whats you guys experience?
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i am thinking about getting the lazada vouchers
the uploading the documents, is it a hassle? a lot of documents to upload?
KeSToN
post Jul 22 2017, 12:01 PM

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QUOTE(KeSToN @ Jul 22 2017, 12:48 PM)
i am thinking about getting the lazada vouchers
the uploading the documents, is it a hassle? a lot of documents to upload?
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QUOTE(carbnb @ Jul 17 2017, 03:43 AM)
After I applied for a card back in April 2017, I received an email which requested the following documents which I have to upload thru a link they provided.
Please prepare the following list of documents/attachments:

NRIC Front
NRIC Back
Salary slip for March 2017
Salary slip for February 2017
Salary slip for January 2017
Salary slip for December 2016
Salary slip for November 2016
Salary slip for October 2016
Latest EPF Statement (showing at least 3 months contributions)

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found the documents needed
thanks
KeSToN
post Jul 22 2017, 12:04 PM

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QUOTE(yahiko @ Jul 14 2017, 10:28 AM)
still not yet get the voucher yet. almost 1 month. calling them they say nothing they can do. Max time given is 60days. so after 60days still did not get call them again

><"

anyone have encounter this?
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did you manage to get the voucher?

QUOTE(ongch72 @ Jul 10 2017, 06:11 PM)
28-5-17 apply hsbc card
29-5-17 recived caii from hsbc n submit income doc
07-6-17 recived email card approved
13-6-17 recived card by pos n make 2 tra total 1k+
05-7-17 call hsbc request lazada e voucher
10-7-17 received e voucher email
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different people get different treatment
is there a difference between the cards that you apply?

KeSToN
post Jul 22 2017, 02:17 PM

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QUOTE(yahiko @ Jul 22 2017, 02:12 PM)
Not yet. Check back offer letter date till now still not yet 60days so cannot make complaint yet
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may i know what card did you apply for?
visa signature? i wonder if @ongch72 applied for a different higher grade card thus the faster quicker response?

KeSToN
post Jul 22 2017, 03:46 PM

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QUOTE(yahiko @ Jul 22 2017, 03:31 PM)
Normal mpower amanah. Izzit? Different card different service?
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have to get confirmation from ongch72 on what card he applied for
banks have premier cards
and treat them better cause higher spending power i presumed?
it is just a theory
KeSToN
post Jul 22 2017, 07:04 PM

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QUOTE(ongch72 @ Jul 22 2017, 07:57 PM)
i apply mpower platinum
c/limit 5k only
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same card as yahiko
but why yahiko having a tough time getting the vouchers?
hmmmm
KeSToN
post Jul 24 2017, 07:22 AM

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double post

This post has been edited by KeSToN: Jul 24 2017, 07:24 AM
KeSToN
post Jul 24 2017, 07:24 AM

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QUOTE(vez @ Jul 10 2017, 09:28 PM)
i swipe RM1k at 15th June, also receive my lazada RM500 voucher today 10th July, in between, i never contact HSBC, i just give myself a time frame 4-6 weeks biggrin.gif and it comes today...

p/s: immediately use it on lazada to grab my wish list item biggrin.gif
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if may i know if the voucher comes as a RM500 voucher? or multiple smaller amount of voucher total up to RM500? thanks
KeSToN
post Jul 28 2017, 07:58 AM

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QUOTE(enixcv123 @ Jul 27 2017, 03:25 PM)
For my case, my offer letter already passed 60 days, 90 days coming soon and still didnt receive the code.
I called few times and few times also tell me different things. If i am still not getting any update from them then i will complain to BNM as they couldn't fulfill thier promises.
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what different things did they tell?
someone here commented that he/she called over and they gave the code after a few days
i just applied for my card hoping to get the code too

QUOTE(Bahnhofstrasse @ Jul 27 2017, 05:47 PM)
Small issue, i waited 5 months. but you need to follow up. you will eventually get it.
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but their ad says "within 60 days"

This post has been edited by KeSToN: Jul 28 2017, 07:59 AM
KeSToN
post Jul 29 2017, 12:44 PM

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QUOTE(enixcv123 @ Jul 28 2017, 01:05 PM)
1st CS said, the code will send after 60 days of your last transaction instead of welcome letter.
2nd CS said, Have to wait 4-8 weeks after 60 days.
3rd CS Said, will send email to relevant department.
4th one, checked the previous agent, no email was sent, and will send again.
Keep on bullshitting.

Now i am waiting their last update these 2 days, if no, then prepare to get my complain from BNM.
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oh wow
https://sp.hsbc.com.my/microsites/lazadacb2...ZADA(Final).pdf
here says "unique ID will be delivered post 60 days of welcome letter."

but it also include this

3. HSBC Bank / HSBC Amanah reserves the right to substitute the eVouchers with any other item of similar value at
any time with 3 days prior notice.
4. HSBC Bank/HSBC Amanah reserves the right in their absolute discretion to amend, delete or add to any of these
Terms & Conditions from time to time with 3 days prior notice and such amended Terms & Conditions shall
prevail over any provisions or representations contained in any other materials advertising the Promotion

anyway, since my application is in the process, how do i get an update regarding the process? any idea?
KeSToN
post Aug 2 2017, 10:34 PM

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Usually how long will the credit card application take? I applied HSBC amanah card on 25 July, got a call on the same day that they received everything and will send it for processing. Til now no news. Please kindly advise. Thanks
KeSToN
post Aug 5 2017, 01:00 PM

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QUOTE(OKLY @ Aug 3 2017, 02:42 PM)
Similar, I uploaded documents around 20th as well, received an email informing that application is approved this morning.
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QUOTE(idoblu @ Aug 3 2017, 06:23 AM)
I uploaded my docs on the 20th. Yesterday approved
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i applied on the 25th of july
yesterday went to the branch
they check the system
application not even there
they told me too early
lol

so from 20th july to 2nd/3rd aug = 13 - 14 days (including weekends)
will wait a few more days

This post has been edited by KeSToN: Aug 5 2017, 01:00 PM
KeSToN
post Aug 22 2017, 11:21 AM

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QUOTE(judejude @ Jul 11 2017, 09:12 PM)
recieved Lazada Voucher in less than a month.
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QUOTE(vez @ Jul 12 2017, 11:33 PM)
i received 500 voucher code on 10th July, used on same day, so issue, my lazada item received today smile.gif
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hi may i ask how long after spending 1k did u receive the voucher?
means spend 1k -> get statement -> pay off 1k then call them to get the code?
thank you in advance

KeSToN
post Aug 22 2017, 11:26 AM

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QUOTE(Duckies @ Aug 22 2017, 11:56 AM)
Also, must apply online? Thought wanna go to the booth and apply...much easier sweat.gif
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i spoke to HSBC credit card staff at the bank and was told the promo is only valid if u apply online. this lazada promo goes through the HSBC call centre (i think).
i apply online on the 25th of July but 8th of Aug only it appeared in their HSBC system, 21st Aug they send me an email saying it has been approved and expect the card to arrive in 10 days
KeSToN
post Aug 22 2017, 01:22 PM

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QUOTE(Duckies @ Aug 22 2017, 12:28 PM)
Wa that took like 1 month. Plus 10 more days for the card and dunno how long for the voucher sweat.gif
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i ask in a previous post how long will the voucher take
cause i went through the thread
some people call and get the code
some people have to wait 60 days only get (idk if anyone didnt get? what reason did they give?)
so i dont know how is my luck

This post has been edited by KeSToN: Aug 22 2017, 01:41 PM
KeSToN
post Aug 23 2017, 10:18 PM

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QUOTE(vez @ Aug 23 2017, 09:19 PM)
spent 1k on 15 June, get RM500 lazada code on 11 July
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thank you for the kind reply. did the sms the code to u or u call them to get it? what is the statement date? do they follow it? thank you once again
KeSToN
post Aug 24 2017, 08:25 AM

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QUOTE(vez @ Aug 23 2017, 11:55 PM)
the code sent by email, didnt follow statement date i believe, as my statement date is 15th July

they have a facebook page, called Smart Privileges, saw lots of people asking regarding the voucher, if more than 4 weeks, can try pm them over the page
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ok thank you. i'll look for it on fb! cheers
KeSToN
post Aug 29 2017, 06:49 PM

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QUOTE(vez @ Aug 23 2017, 11:55 PM)
the code sent by email, didnt follow statement date i believe, as my statement date is 15th July

they have a facebook page, called Smart Privileges, saw lots of people asking regarding the voucher, if more than 4 weeks, can try pm them over the page
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the smart privileges fb page is https://www.facebook.com/cardprivileges/ ? the last updated post there was in march 2017
KeSToN
post Aug 29 2017, 07:35 PM

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QUOTE(yahiko @ Aug 29 2017, 08:30 PM)
anyone still not getting the lazada voucher yet? I escalate many time.. this time they say will sent tru sms wor  ><"
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how long have u waited?
i got my card few days ago
yesterday just spent 1k
lol
who should i ask or contact to ask for the code?
KeSToN
post Aug 30 2017, 07:19 PM

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QUOTE(vez @ Aug 29 2017, 10:02 PM)
yes, i have message them last two months regarding HSBC card, but not about the voucher
how long you waited? perhaps can try contact them through fb page smart privileges, pm
the TnC stated will send by sms, but a lot of peoples here received by email smile.gif
for your case, i think need wait biggrin.gif, wait for 3-4 weeks after your 1k spent, then can ask them, because the a lot people have ask them before, they will reply you to wait for 4-8 weeks biggrin.gif
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This is their reply via pm from smart privileges fb page regarding my enquiry on the lazada voucher

Good evening. As per the T&C, you will receive your Lazada e-voucher up in 4-8 weeks from the date you spent RM1,000. Thank you

They didn't ask for any details or offer any extra help. Looks like a standard reply.

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