250k points i guess not a small spender

Most likely spent more than RM20k a month

transaction pending as well

Mine is pending from tng reload and can see the amount is reversed. I don’t think it went through. Grab is ok though

Yah:

me2
......gg system

Mine 2nd reload success

no need, can use to fulfill the 2k spending

TQ hsbc

HSBC SPICE UP YOUR LIFE PROMO CASHBACK 500.00

1st try it shows error after enter OTP.
so reload again. ended out reload twice.

12.00am
12.03am

This RinggitPlus offer cannot use the required RM1000 spend on e-Wallet ?

3.4 The Retail Spend:
3.4.1 Includes local and overseas retail transactions (including online
transactions), standing instructions/non-online auto-billing, e-Wallet(s)
top up and insurance/takaful payment. Example of such e-Wallets are
Touch and Go, BigPay and Boost App. This list of e-Wallets is not
exhaustive and may be subject to change from time to time; and

3.4.2 Excludes Fees and charges per Our Tariff and Charges, Cash Advance,
Balance Transfer Instalment (BTI), Cash Instalment Plan (CIP), Quasi Cash
and/ or transactions that enables cash-out or transfers to bank account.

Gotten my tngo top up rm200 get  rm20 cashback .reload at 120040

Hsbc so efficient this time.this month is the last month.hopefully hsbc will continue this promo

First 10 minutes already finish. To be safe reload before 12.05

i top up at 5 am GG

I"m very free now, so let me share more juicy details 

Write down all the important dates and times you contact/call/email HSBC CS.
e.g.
1-Jul 11:05am called CS to request cancel. CS offers 3 swipes, but I decline to continue CC, etc.
7-Jul 2:45pm email CS to follow up, asking why still not cancel
13-Jul 1:55pm called CS again but they are not willing, etc.

You must do your work above few times with several working days gap, to show you have tried your best before approach BNM. That's what I've been doing when I burn the bridges with banks for the past many years, but that's another story for another time.

Submit these as data to BNM when you lodge your complain, providing justification I mention above earlier that SST is "prepaid" or "in-advance", then wait few days to a week or max 10 days, provided you do your homework above with complete details. Otherwise BNM may ask you submit more details. If all done in order, you will receive email from BNM to HSBC, cc you, requesting HSBC to respond within 7-14 working days 
Just sit back, relax and you will get funny replies from HSBC, so called local-global-bank-whatever 
Continue your banter with HSBC.
HSBC may still want to argue, but you stick to the "in advance".

At the end, die die to keep face, HSBC will waive it but phrase it in a way to save face and still put the blame on you 
I chose not to continue to argue with them, that it is not HSBC gesture of goodwill, but that is my right as a consumer that I am entitled to not pay the SST and to have the CC terminated. It's that simple right and we don't have to go this route. BTW, why not you try until the end and share here for other reference as well ?
Yes, I drag this SST issue until few ringgit for the late payment charges and stick to my ground and continue to play the game. In my case, I have strong CCRIS and CTOS so it doesn't affect my future credit/loan application after that.

I've shared my portion already, your call 

UPDATE

It really depends on the CS who attended to your case. Today, I called again, and this time, the CS helped me cancel without asking me to pay the annual fee.

I only had this problem with HSBC and had a long dispute with them on this, they finally gave in and allowed me to cancel without paying. That also took almost 2 months.
On another hand, Maybank won't have any issue on this. They won't force you to pay and proceed to close it.

Customer service and then I escalated and someone shared the email address here for complaint, I dropped them an email and they called to discuss.