Try call them at 9-11 a.m  so far ok they do pick up MY Call, but sometimes need to Hold up about 10 minutes before they pick up your Call...

mobile phone cost more, I use land line (office phone) to call them

Hi, i applied HSBC amanah credit card since beginning of September from Midvalley booth, after 1 month of waiting, i got a message from 63365 sayings

"RM0.00:HSBC: Your application has now expired. To reapply, please visit www.hsbc.com.my or call 1300881388. Thank you"

Any sifu here can tell is this SMS really from HSBC? I got this message 6am early in the morning yesterday (Sunday). Which makes me doubt this SMS.

Also, im new to credit card, i didn't ever heard about credit card application will expired, and i didn't get any result after quick google about it.

Called, like others said, lousy service, and can't even get a human to answer beside robot.

But just RM5 Million CB for Daily Usage, based on 1st Come 1st Served mana cukup...?!!
They should put CB RM10 million

HSBC Amanah charged me RM10 xxx management fee (something like late payment charges) due to RM0.01 balance. Omg.....

Never left even 1sen in balance.

After 2 weeks waiting feedback from agent is ...they also don't know why card centre issued gold card...asked me to cancel if I don't like the card.... special request me to cancel after 3 months ... she said the commission only pay to them after customer terminate the card after 3 months    

Called to CS to get advise... CS advised me to consolidate the gold card account with my existing platinum card account to get more CL to my platinum card since bank already approved it... after consolidate the both account re- apply the VS again....

My HSBC Plat & Gold are different CL now ( can view in my internet banking is split limit)... it different from other bank... I know other bank are combine CL...

CS will close the gold card account & the CL from gold card will transfer to Plat...

I applied because of the above promotion.

Is waiting for 10 minutes to get to the customer rep to report a lost or stolen card is normal for HSBC bank? I cannot reach the customer service on this. This is so terrible.

Bcoz many ppl misuse their "Report Lost Card" function.. Some ppl call CS straight press "Report Lost Card" to gain immediate access to CS. But, the main reason ppl misuse is Bcoz their CS is suck..

Just got a message from the banker who help me apply say my card just approved for HSBC Amanah Platinum - i , but no details yet .... how long will i receive the card? No SMS to me yet also

for me HSBC is 3rd card 

my within 30 seconds

Doesn't matter keep waiting as long as the gift is delivery, just scared that need to follow up until deeply, delay and waiting

I have apply this HSBC card during last year of June from RP which is BB Z3 gift, few follow up email send and saying that I'm entitled for BB Z3 as gift...

After that, no more news from them, keep waiting bank to call

Seem like RP has no disappointed to you right since you got the gift from them

guys recently i register the CC cash back M-power amanah but its come with visa platinum which is reward card may i know HSBC allow me to change to cash back or not ?

Bro mean u ask me go the branch to talk the CS ? or just call to customer service ?

If I go to their branch also ok right ?

Just called the CS, the are able to waive on the AF, given so you have to pay the full amount first and they will subsequently credit back the AF paid at the next statement.

Given the hassle that i have to pay something that i have not incurred and only getting back the next month, and also subject to my card usage, it will take a while for me to redeem the full amount from HSBC.

Therefore, i have request to terminate the card, and the cancellation dept have yet to call me to proceed the cancellation. Overall, HSBC CS service is a "No, No".

Applied online and was asked to submit extra supporting documents.

HSBC comes back and says they don't look right and I explain it to them.

Was then told to wait, called yesterday and was told application cancelled.

What should I do , apply in the branch or Mid Valley again ?

Thanks