Is not a free line boss

40 sen also want to charge..so stingy TM..sometimes I wonder..both streamyx and Unifi are under TM..why one are free( streamyx) but another one (unifi) need to paid..unifi service more premium than streamyx means we need to pay more..or the unifi subscribers not many likes streamyx?

I've never been charged when calling their support number so far. If use mobile phone, yes they will deduct my credit. I use their phone line no charge. I'm entering my fourth year now with Unifi. If got any weird stuff, I just call them and force them to waive the charges. Last time, for some weird reason my free call code went missing from their system. Ended up charging me for RM4k++ for TM to TM calls. I report to the TM center and they reinstate the code and waive the bill charges. It takes them almost 2 months but I didn't have to pay any extra beside my monthly charges.

email / use occ.unifi.. nanti unifi call u.. free.. tapi troubleshoot kena bayar rm50 if ur fault

you call charge...
they call you back... i dont think theres charges...

i've tried cos i run my credit...they call me back..
how are they gonna charge me if i run ouf of prepaid credit?

i use the unifi phone line and called them, they pass me here and there about 30 mins total till i got my prob fixed, never got billed for it

When u cannot dial from the Unifi line that you paid for to qualify for toll free, but have to dial from mobile, its not toll free anymore. Unifi can make it totally toll free, but they didn't. Cheapskates.

https://www.tm.com.my/OnlineHelp/CustomerSu...viceCenter.aspx