Hello all,

I would like to seek your advice on my Online Order situation.

I placed an order with Moleskine in Mid-December, shipping via registered mail. HK Post E-tracking clearly state that the parcel/package had been shipped out in Mid-december too. It had been more than 14 business working days. Hence, I contacted my local post office and managed to talk to one of the officer in charged, she stated that they had yet to receive any package from HK for a few weeks. She also state that HK Post had alerted this issue with them, however she cannot do anything because the Parcels have not arrive the port yet.

Do you think I should raise disrepancy with my Card Bank?