I am currently facing some problem with the courier agent. I bought something from asos and they are sending the item using courier service. We are charged for custom duty at about RM300++ with duty and tax of about 30%. We had paid to agent the custom duty and after that they told us some of the items were missing. Asos has fully refunded us for the items, but now the courier service still holding back our parcel and had collected our money? Can anyone advice how to deal with this situation. We have emailed and called but no reply from them. appreciate if any experience buyer could advice us on this situation? I am thinking to lodge the report to consumers affair, will give them a call again next week.