http://thestar.com.my/news/story.asp?file=...1871&sec=nationMonday April 23, 2007
Pos Laju rates go up by 10%By M. KRISHNAMOORTHY
PETALING JAYA: Sending letters or parcels by Pos Laju now costs 10% more.
The increase, effective March 1 and attributed to rising fuel costs,
is on top of the current 5% surcharge.
Pos Laju's chief operating officer Firdaus Azharuddin said most of the courier companies in Malaysia had increased their charges last year.
"We could not introduce it last year because we experienced some technical difficulties, so we absorbed the increase in fuel cost. The cost of aviation fuel has gone up and we are forced to increase the cost," he added.
Fomca chief executive T. Indrani said the 10% increase was not justified.
"It is shocking to find out about the increase when there has been no recent increase in the pump prices of petrol or diesel fuel.
"Even the cost of aviation fuel has declined recently, so I cannot understand why Pos Laju wants to increase its rates."
A check by The Star showed that the increase in rates came with a promise of better service.
A message to customers from Pos Malaysia was headlined, "Quality service is important to us because it is important to you."
"A 10% increase on domestic shipping charges will allow us to
be better equipped in providing you with improved delivery services."