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 New Age or Top Security- 6 x 7 Door?

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aaron1717
post Nov 28 2017, 02:38 PM

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QUOTE(tcb2010 @ Nov 28 2017, 01:32 PM)
I had just install two New Edge Security door in my back a few months ago. I didn't know THC came out with a version that is laser cut in the mid and in the youtube, it seems to withstand direct hits with gas tank better...in fact much better.

Curious, i was at a door vendor and had a look at THC door i mentioned above, and to me, i can say for the same price range..current THC doors are more solid in construction and better locksets than New Edge.

and its just not me, even my installer who is a freelance guy, says THC is better..in terms of construction and uniformity. I concur with him, as both my New Edge door needs substantial adjustment and modification to the lockset hole as they are not well aligned and can't close properly at the first installation. This just tells me that their QC sucks at New Edge..i mean this is pretty std metal door dimension measurements and they should not have such blundering issues...Not one door, but both!!!

Personally, after installing this, i felt i still need some form of vibration alarm on it, as i felt the mid layer (the door in door kind) is a weak and can be rip away or knock down.
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New edge is already a fallen giant nowadays... previously they are the market leader... and i concur with you... THC have better quality and after sales services too...
when i look at my fren's security door by new edge.... the quality doesnt seems worth the effort of buying from them.... keep telling my fren... its like that one... nothing is perfect one... duhhh.....
aaron1717
post Nov 28 2017, 02:40 PM

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QUOTE(EneriW @ Nov 28 2017, 10:32 AM)
I purchased Top Security door 3.5' X 7'. At first, the sales person was very helpful and friendly. But right after I made payment, she ignored me when I had more questions. She pretended she was busy.

When there were some changes to the installation time (they had to change the time, not me) she was quite pushy. I firmly said no as my contractor was not available, she sounded not very happy.

However, the installation guys were better. They were apologetic when that they had been late. Also, there were a minor defect to the door (the lock scratched the frame). I whatsapp the JB HQ number and they responded almost immediately. The same installation guy came on a Sunday although it was not his working day (he stays near my place). Quite appreciative of the fast service.

By the way, the only reason I choose Top Security (I've also seen New Edge and THC) was because they have the design I wanted. Also, I wanted the door to open inwards instead of outward, and they charged extra RM100. THC wanted to charge RM220 for that.
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my door from THC was also open inwards... they didnt charge me anything... why are they charging u? quite weird....
aaron1717
post Nov 29 2017, 09:51 AM

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QUOTE(EneriW @ Nov 29 2017, 09:41 AM)
Not sure. I was enquiring at their Mt Austin branch, JB. They said standard is open outwards. Extra charges for open inwards. Mine is single door 3.5' X 7'. Maybe yours is the bigger doors so they absorb the charges?
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oh... its possible... mine is the main door... my another single security door at the backyard is opening outwards.... now it make sense.... laugh.gif laugh.gif

 

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