Are you being serious. Let me clarify in case you are being delusional. I did not expect to be treated like a king but I do possess a fair amount of self respect and dignity n do not tolerate anyone tarnishing that. You may be foolish enough to harbour such thoughts but basic service is a necessity not a luxury. If you read my post, I have bought several devices and I never complained but shouting at you in front of a customer is a different level all together. You may put them on a pedestal but I'm pretty sure I'll be able to find another similarly priced shop with decent service (which is a necessity).

Yeah. Nice input though. Not trained staff reflect of ethic owner.

Guys, today I received a message from the owner of Satu Gadget. He profusely apologized and regrets the incident very much. Furthermore, he requested me to drop by to get the cover changed anytime I wish. I was quite impressed by his detailed message explaining how much he regrets this.

Thank you guys for all your comments and I believe that no matter how big a business is, they are nothing without the customers.

actually
cause you made some noise here
that is why they want to cover up any negative comments
damage control method

anyway
you pay for what you get
you want cheap that is the service
the prices I see are not that much different from other shops
mayb around rm50 to rm80

I normally went to other shops to buy
can sit down and test until I like
sometimes my aim was to buy Samsung but play play around other phones
I buy other phones
I got more choices lol

I understand what you are saying but in this case I don't wanna play play coz I clearly know what I want. Besides the service was bad but their quality is always good that why I go there. Anyways maybe it is because I made some noise here n thanks to everyone's help.

oh
brother
original phone where you buy also same quality lar
just admit you want it cheap
then be prepared for substandard service

just don't expect good service if you want it cheap

Bro, are you insinuating that if something is sold cheap then we must be prepared for substandard service? As i mentioned before, I have purchased several devices from them but their service was pretty decent in the past. It's only recently after their shop became really popular and in demand.

It's only due to such mentality, they provide substandard service. Thankfully the owner does not have similar mentality and apologized promptly which shows that he still cares. I do not want to comment about your preference but I shall demand proper service no matter where I go and I know how to get it as well. Customers with similar mentality such as mine will always pave the way for proper service for others and I am satisfied with that.

so these days when ur selling cheap u must give shitty service?no wonder the level of attitude and moral in malaysia is going down,u want sell cheap is your choice when u chase quantity but in no way u should treat ur customers like shit

erm
seems u can read
as u mentioned before
everything in the beginning of course is better service
as time goes by it will drop down

since u mentioned its only recently after they become popular and in demand
hence u answered my questions
you yourself also agree with me

only due to such mentality?
of course the owner will come out and do some damage control
I think you should also understand what is damage control

I think you should also learn another sentence
don't expect high quality when you are paying peanuts

demand proper service?
and how to get it as well?
since you youself knows how to get it
then why come here and bark?
if you demand proper service
then at exact same moment when you were being shouted at
you should demand proper service
why did you pay and leave?
why not demand then and there?
and if you know how to get it
I don't see the need for this thread here
why do you need to open here?
to badmouth the shop and then force the owner out to apologize to you and settle it?
quite a low tactic you are using

to pave the way for others
I don't see much ppl complain bout the services there much
they are always packed
just a few out of a crowd is not for others
don't act like a hero when you are a coward

erm
im not with satu gadget nor directd
I just found ts to be amusing

being shouted at rudely and still paying
and then come here complain
when he should complain on the spot

I think its his problem

all this while i get my gadgets from seven mobile. no problem so far. price wise on par with directd n satu gadget.

their shop not so pack. can slowly sit down n test until satisfied.

When I say demand proper service, this is exactly what I meant. If I did give you the impression that demanding proper service is by shouting there in front many customers like an illiterate barbarian, do pardon me. When I said I will demand for proper service, coming here and ranting is exactly what I meant. You have your way and I have my own way to demand what is "RIGHTFULLY" a necessity. As you are aware, I got what I wanted and together with it a promise from the owner that the staff will be trained again. Now that particular staff will not be rude again in the future and I am glad that I am the reason for many properly treated customers in the future. Now what I don't understand is WHY ARE YOU SO SOUR about this?!

Further to your comments, damage control or not, it is his duty and he duly did what any proper owner would do. Can you please explain "peanuts"? Just so that we are clear, I paid RM2600.00 to purchase HTC One (M8) when it came out. At that point it wasn't even launched in Malaysia yet and I was fully aware that the price will be much cheaper once its officially out. I did not expect anything extraordinary back then and neither did I when I bought Note 3 for a cheaper price than RRP. I only expect and demand what is "RIGHTFULLY" a necessity!

Once again I reiterate that it's your choice what you expect when you buy something from a shop. Be it for peanuts or gold. But I won't tolerate such things and as @cicaques said, you don't have to expect shitty service if the price is cheap. He is selling cheap but still making profit out of it. We are paying our money and not getting it for free. A decent and mutually respecting attitude is the least you could expect.

This would be my last reply to your pessimistic and negative comments as I can't afford you the luxury of my valuable time. I rather update my blogs. I hope you do not construe anything that i said as a personal remark but what you said about me was personal. I am being dignified because that was how I was brought up and if you want to throw mud at me again, I shall deem that people like you do not deserve dignity and will no longer be holding back.