This year alone, I bought Samsung Galaxy Mega, Samsung Note 3 and HTC M8 from Satu Gadget I have also brought numerous friends to buy numerous other devices from Satu Gadget. I have been a loyal customer for a quite some time.

I went to their place today to buy One plus One. I was treated very rudely and inappropriately by their staff Sofia May and my receipt number is 00124948. The sim card remover case was torn and she did not want to change it quoting "I have already registered your IMEI and I cant change" I didn't mind and I still took the device. But the way she said it and shouted at me in front of other customers made me feel really bad!

They were very polite and friendly in the beginning but as the number of customers went up, their attitude became worse as well.

I will not got to their shop ever again and it may not be a loss to such a big company like Satu Gadget. But if they are going to continue doing this I doubt that I will be the only one going to Directd!

You shouldn't have paid them and walk off to teach them a lesson. Actually they can just replace something small like that.

call their manager.. this type of customer service sure ruin the business

directd is the same too

This is bcoz cust increase but their salary not increase…

they are like that because they have a lot of customers. losing 1 customer, but another 10 comes. that's why so sombong

me too , i also have bad experienced with their staff..before they open the shop , i already start buying direct from the owner , the owner was very friendly.. bt the staff.. no comment..

Thank you guys for all your replies. Does anyone know how we can contact the manager..

my fren is a dealer, he told me that satu gadget and directd under same boss....

I never buy from them, yes their price maybe cheap a bit but you will never have the chance to try before buy.

I rather go other shop which can let us test gao gao with better sales attitude etc

I bought my Samsung s tab 8.4 from them. Went home and noticed that the volume button is jam. Brought back to them and without question, they exchange a new one for me. When Samsung e-sms me, it was also the new tab that was registered. Quite happy with them.

Maybe depends on which sales rep you were attended to.

this is the wrong section for complaint. android had nothing to do with shops mistreatment.

How good are they with AP set warranty? Do they repair themselves or what?


So good service? Exchange one to one? I would have thought after you've bought it, all future issues shall be directed at Samsung Service Center.

But a lot of potential Android phone buyers go to Satu Gadget. Relevant, yes?

Why are you so surprised? Hehehe... already suspect it since day 1

Actually most of the time when I went to buy phones/tablets from these shop, top priority is pricing. Service would come last. You sort of knowing what to expect.

Therefore I never bother to check as long as it powered up, then I paid and left. So I never had much trouble with them. Which also lead to the next question... which is why I buy original set and deal with the SC directly. Save the headache.

least expect customer service at this type of shop

when crowded they will be no one entertain you
as others came just want to pay & go
cash is always the king
due to their low pricing among the shop

if you want to settle go during their off peak hour
then their service are good

Satu Gadget Dot Com pls clarify

penny wise pound foolish. just because is slightly cheaper, expect poor service....

Small profit margin, smaller courtesy lah. Want to be treated politely, go buy Apple sure got one.

Don't even think about Directd when come to service, the store always customer more than sales person working there.

How you assume them treat you politely and patient? But if found faulty on the spot, they should really replace it for you.

Normally i try the phone elsewhere, and direct walk into directd tonget the phone i want.. pay n go