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TIME TIME Fibre Broadband™ v2.0, 500 Mbps into the future

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vankodoq
post Oct 19 2015, 06:01 PM

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QUOTE(Ree73 @ Oct 19 2015, 11:58 AM)
anyone notice the TIME IP change from 149.xxx to 192.xxx?
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Mine is still 149.xxx. How do you check your IP address? hmm.gif
vankodoq
post Oct 19 2015, 07:54 PM

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QUOTE(Braxton @ Oct 19 2015, 06:19 PM)
you can go time website or speedtest.net, there got show.
btw my ip is 210
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I know already laa...I'm asking the user whom I quoted... sweat.gif
vankodoq
post Oct 20 2015, 01:31 PM

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Btw guys, just a precaution from me, you might not want to put your complete IP address where almost everyone can see. I still believe no one here got malicious intent, but just to be on the safe side, blur out your complete IP address. icon_rolleyes.gif

QUOTE(Braxton @ Oct 19 2015, 10:27 PM)
speedtest on time website get 47 mad.gif
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Just like the other user said, a slight deviation should be alright. I'm on the 100 Mbps subscription, most of the time only got 90+ on speedtest (when not over 100GB of use). rolleyes.gif
vankodoq
post Oct 20 2015, 04:23 PM

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QUOTE(jjj2 @ Oct 20 2015, 03:37 PM)
Ya agree Bro...

Sometimes some areas we test no matter how also can't reach 80Mbs...yours not bad ..
Some areas, we managed to shoot up to 10x.xMbps

Usually direct connection to ONU will give faster and more consistent speed.
Thanks.
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Yeah. That still doesn't justify what I said a couple of days ago tho. See below. hmm.gif
QUOTE(vankodoq @ Oct 18 2015, 04:38 PM)
-edited-

As much as I appreciate it, there is still much room of improvement though. Based on my 100Mbps Fibre plan, my connection should have 9-10 MBps download rate. I'd have no complaints if I'm experiencing 5-6 MBps, but 1-4 MBps with average < 2 MBps still isn't actually what I pay for. Hopefully, improvement will come soon. hmm.gif
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Anyway, I've somehow gone over my quota so I'm throttled down already. So I can't give any relevant tests now. I'm actually hoping that TIME could give some extra quota as a compensation for the ridiculously bad download rate for almost a month. As a good will. But hey, I guess TIME's not different than any other company then. yawn.gif
vankodoq
post Oct 23 2015, 04:12 PM

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QUOTE(kitg90 @ Oct 23 2015, 02:07 PM)
How about fixing the connection for existing customers first?
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Truth. nod.gif
vankodoq
post Nov 7 2015, 05:05 PM

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After a month of waiting, hoping that TIME can actually rectify the problem, I came back from business trip just to be disappointed. Haha. My actual download speed still struggles to even make it to 400 kBps. An improvement, yes. But still far below what I'm currently paying for, which is the 100 Mbps Fibre package.

The customer service email (dated October 6) also said that TIME will update the status as soon as possible. Seems like TIME and I have a very different definition of "soon".

This post has been edited by vankodoq: Nov 7 2015, 05:06 PM
vankodoq
post Nov 12 2015, 09:32 AM

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QUOTE(mintgadget @ Nov 11 2015, 11:33 AM)
I mean no disrespect but I am honestly getting tired of providing test results. I have noticed every person you asked for this granted I do understand this is SOP, however I am sure TIME must HAVE ENOUGH DATA collection by now. I would like to post this question to the people here, after you have sent this "results" any STABLE improvement or it just forgotten. This has happened to me countless times which is very frustrating. I am sure quite a fair bit of users here have had TIME since early days and are very comfortable till lately perhaps early this year (for me) when the network started showing signs of deteriorating slowly. I apologize for my ranting but this is going on too long.
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Truth. hmm.gif
vankodoq
post Nov 12 2015, 08:24 PM

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I'm just gonna be straightforward here. Is there any plan from TIME to compensate customers with download rates that is nowhere near what we paid for? hmm.gif
vankodoq
post Nov 12 2015, 09:26 PM

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QUOTE(pingses @ Nov 12 2015, 09:02 PM)
As Yeap01 said overseas traffic no guarantee as TIME relied on vendor.

Does this answer your question. I noticed weekdays the download speed is not that good after 12pm.
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Can't TIME ask them to compensate? My connection is whenever I'm awake at home, which is ridiculous. hmm.gif
vankodoq
post Nov 13 2015, 03:47 PM

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QUOTE(jjj2 @ Nov 13 2015, 12:51 AM)
Hi Bro,

-edited out-

Again, what do you guys think if we put up a Complain File for those who are facing the problems to fill in the complain case ID & description of problems ? Rather have the complaints cases scattered.
We gather all the cases so that during the meetings, we could table this out.

Thanks.
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I'm up to this. My complaint reference number is 450273. Latest email from the customer service was about a month ago. No updates since then. unsure.gif

vankodoq
post Dec 12 2015, 07:18 PM

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Hi again guys, just want to chip in. These days my 100 Mbps Fibre package is running normally. Thanks for the handling JJ and Yeap. Hopefully the download rate issue won't happen again. smile.gif

In addition, just in cases, can any of you (JJ or Yeap) tell me if TIME's 100 Mbps Fibre package is readily available in Soho Suites (KLCC area)? Thanks. nod.gif
vankodoq
post Dec 17 2015, 09:55 AM

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QUOTE(drolore @ Dec 15 2015, 06:17 PM)
Hello,

Does time enforce the 100GB limit on the 100Mbps accounts? I will be moving to a condominium in KLCC called Avare and I am not sure if I will be going for 50Mbps or 100Mbps. Any recommendations? Mostly it would be to stream netflix and amazon video + accessing my plex server remotely so upload speed is also important.

Thanks,
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Might be too late to chip in, but they do. Haha. I'm subscribing to their 100Mbps Fibre (with 100GB quota). The thing is most of the time, I'm working and using my office internet. So some of the time, I don't go over the quota. tongue.gif
vankodoq
post Dec 17 2015, 10:09 AM

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QUOTE(yeapch01 @ Dec 17 2015, 10:06 AM)
Dear bro
Your Time Internet is it back to normal . Your previous problem got solved or not

Thanks
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Solved already. I mentioned about it going normal again in a few pages back, you might've missed it. nod.gif
vankodoq
post Jan 29 2016, 11:19 PM

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For those who are using the 20Mbps package, how much is the average download rate? hmm.gif
vankodoq
post Jan 31 2016, 10:35 AM

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QUOTE(chuahcs79 @ Jan 30 2016, 12:33 PM)
for me 20mbps averages download speed around 2.3~2.5MB/s  notworthy.gif
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Nice. That'll be enough for everyday's use, I guess. nod.gif

I'm asking this because I'm planning to switch package if it's possible. I'm currently in the 100Mbps package with 100GB quota. And though the quota seems big, it's not if I'm downloading HD Korean variety shows all the time and downloading games from Steam (which nowadays got 30-40GB installation files). Is it actually possible to switch package like this? hmm.gif
vankodoq
post Feb 2 2016, 09:51 AM

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QUOTE(yeapch01 @ Jan 31 2016, 10:51 AM)
Dear bro

Yes . i am support you on change of package . It seem 100gb quota is not enough for u

Kindly check your pm for further details
Thanks
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Err, can you re-send the PM? I haven't received any PM from you. hmm.gif
vankodoq
post Feb 15 2016, 11:59 PM

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Well, err, this will be the second time I ask this, just in case things have been updated. Is there any known plan for TIME Fibre to expand to Soho Suites in KLCC? tongue.gif
vankodoq
post Mar 24 2016, 01:05 PM

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Got the email for service upgrade! I'm pretty excited, gotta test it after I got back to KL next week! icon_idea.gif

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