Hi there,

So I made a transaction through online using my debit card. I was debited twice RM350 (RM700). I was shocked when I checked my bank account.

I contacted the merchant and they only received one payment. Of course I asked to cancel the online order and the merchant refunded me. But only 1 of the transaction (RM350) was returned. Another RM350 is still missing.

I called Customer Service and they told me to go through the dispute process blablabla.

All I am concern is that, will I get back my money?

could it be pre debit ?

last time I have same problem on EonBank now is hongleong

the money returned 1-2 days later

Nah don't worry that much. Log a dispute first, I think that 350 is on the merchant side, maybe you should ask him to double check.

I have no doubt on mbb system. Debited twice means debited twice, the other 350 wouldn't disappear into thin air.

Yea, I tried to pay the merchant on their website, and the transaction failed. The merchant even confirmed that it failed, so I tried it again and it failed.

I gave up and bought somewhere else, 1 hour later I saw 2 debits from my account and I was like wtf . I ask the merchant to refund me, they claimed that they only receive one payment and refunded it.

So RM350 still in limbo

is it both debit or one of them is pre-auth debit?

im also having the same problem...i just file a dispute to maybank since they said its sales debit cannot just revert back

the merchant told me they receive once only. I paid via PayPal and im suspecting that the money goes to PayPal instead

Either complain to Maybank or lodge a complaint with PayPal (buyer protection, etc)

2 x pre-auth debit

I work at PayPal, if duplicate transaction in PayPal sure can get back don worry.

Too bad I didnt make this transaction through paypal haihzz

Boss, it takes 16 working days boss, don't worry. It will refund back to your account.

Bro, want to ask.

If i use debit card, the process is like that right?:

Pre-auth debit>pre-auth refund>sale debit




If im right, I only got 1 pre-auth refund (could this be the merchant refund me)

but 2 pre-auth debit.. im confused

This post has been edited by dealer.merchant: Jun 5 2014, 04:07 PM

yes..correct..but my case is

sale debit > sale debit

bro, have you solve your case?

not yet bro. RM350 came back. Still waiting for the other half

can teach me what is the procedure to claim it back? i contact my bank they said its sale debit and didn't allow to claim back