Jun 5 2014, 03:04 AM
QUOTE(dealer.merchant @ Jun 5 2014, 12:28 AM)
Hi there,
So I made a transaction through online using my debit card. I was debited twice RM350 (RM700). I was shocked when I checked my bank account.
I contacted the merchant and they only received one payment. Of course I asked to cancel the online order and the merchant refunded me. But only 1 of the transaction (RM350) was returned. Another RM350 is still missing.
I called Customer Service and they told me to go through the dispute process blablabla.
All I am concern is that, will I get back my money?
Nah don't worry that much. Log a dispute first, I think that 350 is on the merchant side, maybe you should ask him to double check. So I made a transaction through online using my debit card. I was debited twice RM350 (RM700). I was shocked when I checked my bank account.
I contacted the merchant and they only received one payment. Of course I asked to cancel the online order and the merchant refunded me. But only 1 of the transaction (RM350) was returned. Another RM350 is still missing.
I called Customer Service and they told me to go through the dispute process blablabla.
All I am concern is that, will I get back my money?
I have no doubt on mbb system. Debited twice means debited twice, the other 350 wouldn't disappear into thin air.
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