Bro, want to ask.

If i use debit card, the process is like that right?:

Pre-auth debit>pre-auth refund>sale debit
If im right, I only got 1 pre-auth refund (could this be the merchant refund me)

but 2 pre-auth debit.. im confused 

Hi there,

So I made a transaction through online using my debit card. I was debited twice RM350 (RM700). I was shocked when I checked my bank account.

I contacted the merchant and they only received one payment. Of course I asked to cancel the online order and the merchant refunded me. But only 1 of the transaction (RM350) was returned. Another RM350 is still missing.

I called Customer Service and they told me to go through the dispute process blablabla.

All I am concern is that, will I get back my money? 

not yet bro. RM350 came back. Still waiting for the other half