Have u received the upgrade confirmation slip from TM via email? IINM the process should take about 2 days. Then you need to turn off the BTU/router and turn back it on. You can also check whether the upgrade process is complete through the occ.unifi.my portal (My Services --> My Recent activity)

u need call them..already done turn off and turn on..check speedtests till stuck VIP 5
ask them send tech guy to fix the problem..on their side cant do much..

Same case as mine, need those technical people to come and do something at the port at your house.
Mine was they upgraded my upload speed but not download speed.
Anyway, it was fixed quite promptly. Usually after they tried to reset port from their end but doesn't work, they will immediately open a case for you. Technician will be sent to fix this.

ya..their side reset port cant do much de..need ask them send tech guy to do..because their hardware mcam ada bug

Good evening, sort of. I would like to ask a thing or two. I have tablet and phones connected to the UniFi router, the D-Link orange router. Currently, I have connection issue. It is like when I play online games on the PS4, I always lag when I am the host.

I am thinking about upgrading the router but not sure which. If there's a router that can accept better connection, do let me know because I dislike lagging on my own host.

If it helps, I'm using the VIP20 package currently.

Thank you.