this morning i was trying to upgrade my unifi to vip20 through online portal. during the process of application, it showed estimated price is rm229 as i get rm20 discount for my current package vip10 due to don wan those hypptv package. after submit the application, i called to unifi service centre to double check, and they told me the rm20 discount has been removed and i need to pay rm249 monthly. if i want, they can add back the hypptv package. but they cannot add back the discount and cannot do anything. i was so mad and felt been cheated and i wrote a complaint email to unifi with all the print screen showing the rm229 price during the application to upgrade and cc to mcmc. hopefully there is a solution. so my learning lesson is do not upgrade the package through online portal.

This post has been edited by Hico: Oct 9 2014, 11:49 PM

Upgrade renew my contract bck to 2 yrs. Come to the worse, I rather pay rm200 downgrade fee, then call them to upgrade again with rm20 discount. 24 months of rm20 is rm480, I still get more saving sigh. This is really bad experience.

yeah, now waiting to get their reply. wan to hear wat reason they gonna give me ... then only plan for next step..