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Unifi Official TM UniFi High Speed Broadband Thread V19, ( -_･) ︻デ═一▸ Maxis & Time
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A2Z2U
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 May 21 2014, 09:38 PM
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Getting Started
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QUOTE(eddybane @ May 21 2014, 09:24 PM) ive just upgraded my unifi from vip5 to vip10 bcause i took the RM 179/month offer. i went to the customer portal and it said my upgrade is completed. but do i have to reset my router to ensure that i get the best out of my new speed? and is there any way to test/check if im really having better speed? thanks for any answers May I know whether we should give reason for not taking the normal rm199 (vip 10) package? Or can tell them straightforward to apply rm179 package... This post has been edited by A2Z2U: May 21 2014, 09:38 PM |
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A2Z2U
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May 21 2014, 09:53 PM
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Getting Started
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QUOTE(eddybane @ May 21 2014, 09:48 PM) the RM 179 package was offered to me via TM telemarketing team. so there was no question on why i didnt take the 199 plan. the 179 plan is not offered via normal sellers/agents/tm points i think. only some ppl will get the offer. Thank you for your reply. I think I'll call them tomorrow to find out. |
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A2Z2U
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May 21 2014, 10:26 PM
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Getting Started
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QUOTE(eddybane @ May 21 2014, 09:56 PM) i think if u call them, cant get the offer. u will get the offer only when they call u. but no harm in trying. good luck  anyway, speedtest after upgrade. turning the router on and off does work!  Actually last month when unifi staff called me to switch to unifi (had been using streamyx for about 10 years), I said I wanted the rm179 package. That guy said this promotion is available for existing unifi users only and advised me to apply for unifi vip 5 first. He said he'd put my name in the list and promised me that I'd receive call to upgrade to vip 10 for rm179 after few weeks. Am I being cheated? |
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A2Z2U
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May 21 2014, 10:37 PM
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Getting Started
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QUOTE(eddybane @ May 21 2014, 10:32 PM) im not sure. maybe u can try calling TM and ask. maybe u need to stay on vip5 for a few months or even 2 yrs before they offer u the 179 plan. my theory is they offer the 179 to customers who have used vip5 for a long time. they need ppl to upgrade to 179 so TM can get more "average revenue per user". anyway just my theory Yea, I'll call them. Tired of waiting. |
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A2Z2U
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May 22 2014, 03:06 AM
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Getting Started
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QUOTE(Icehart @ May 22 2014, 02:10 AM) Need to wait for few weeks? I applied for VIP 10 RM 199, just wait 2 days then they come and install for me in the morning. On the same day, I called to TM and ask for promotion to upgrade to 20Mbps for RM 229. After few minutes, upgraded already. Can ask Mika. He was my agent when I apply for 10Mbps package. Damn. I am cheated  Will call them tomorrow. Do I call 100 or is there any specific number? This post has been edited by A2Z2U: May 22 2014, 03:07 AM |
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A2Z2U
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May 22 2014, 04:27 PM
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Getting Started
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QUOTE(Icehart @ May 22 2014, 10:23 AM) Unifi Center - 1300881222 Called them this afternoon. They confirmed this offer does exist and I can get it but asked me to call 1800888763. Called the number, but was told they only handle biz package. I called back 1300881222 but this time another operator told me only those who receive call is eligible. Why the conflicting statements? I'm going to try again later. |
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A2Z2U
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May 22 2014, 10:52 PM
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Getting Started
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QUOTE(Icehart @ May 22 2014, 09:49 PM) Wow so many flip flops. I manage to get it right with the first guy. I called them again this evening. This time operator told me the sales and marketing dept is in charge of this promotion package. But they couldn't provide me with the phone number and asked me to call 100 to get the number. Who here know the exact phone number? I'll try again tomorrow |
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A2Z2U
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May 22 2014, 10:57 PM
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Getting Started
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QUOTE(tingkat7 @ May 22 2014, 05:57 PM) Using unifi vip5 for 3y+. Received call from tm and accept the vip10 for rm179 today. Do you mind telling me the phone number for the call you received from them? I want to inquire about this package. |
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A2Z2U
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May 23 2014, 02:17 PM
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Getting Started
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QUOTE(Ryk @ May 23 2014, 12:34 PM) which number you guys call for request the promotion price? I tried and called for many times, all of them told me the same which they can't grant me the promotion price RM 179 for upgrading to VIP 10. they mentioned that is offer from telemarketing, i have to wait for it, and i can't request. help!!! I'm in the same situation. Just now I've filed a formal request in the customer portal. I hope they'll contact me soon. This post has been edited by A2Z2U: May 23 2014, 02:17 PM |
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A2Z2U
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May 23 2014, 06:03 PM
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Getting Started
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Just want to update you guys. Finally my call was received by an agent who was willing to upgrade for me the rm179 package. But she said I have to wait 1-2 days for it to be activated. Is that normal?
Bro Ryk, keep calling them. Don't give up.
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A2Z2U
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May 23 2014, 07:11 PM
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Getting Started
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QUOTE(Ryk @ May 23 2014, 07:01 PM) which number you called?  1300881221. You've to keep calling. I think only some senior agents know the procedure becoz once I overheard the agent (maybe new guy) asking another agent (maybe another new guy too). If they're not sure, they don't approve. Maybe that's what happened to me before. |
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