BAD EXPERIENCE @ HUP SHUN TYRE SHOP - BANDAR SUNWAY

DISCLAIMER:
This thread is created with no intention whatsoever to defame said party: (HupShun Tyres Auto Car Care Sdn. Bhd.). All reviews and comments are of personal experiences and dissatisfaction only. Experiences among individuals may vary.

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DETAILS OF MY EXPERIENCE:
I sent my car to HupShun Tyre @ JALAN PJS 11/7, BANDaR SUNWAY, for changing two front tires. After changing the tires, I experienced steering vibration at high speed above 120/kmh.

I brought it back to HupShun the next working day and told them about the problem. They just took it out, rebalanced and replace back, and tell me "it's 'OKAY now".

From my past experience, I had this same vibration problem above 120/kmh before, and the previous tire shop did an on-wheel/high speed balancing for me, and everything was ok. - But this HupShun mechanic told me that actually they don't have that machine to do high-speed balancing.

THEN THINGS GET INTERESTING.

He proceeded to tell me actually my rims are dented (bengkok)!!

I argued and said, if my rims are dented (bengkok), why the day before when I traveled to Johor and back, there was NO vibration AT ALL even at 150-160/kmh??

I politely asked to speak to the manager.

The mechanic went over to discuss with the other staffs and the admin.

As I walked over to them, another mechanic walked out from the group, walked past me, and loudly replied them in Cantonese:

"CHEH! ONLY BOUGHT TWO TIRES, WANT TO SEE THE MANAGER MEH?". Basically implying that I am a low-paying customer, unworthy of entertainment? "Professionalism"-much? (This mechanic was actually a nice person the day before, when I first came to the shop to inquire for purchase.)

I ignored his unprofessional insult.


Mr. Ivan (who I presume is the Head Mechanic of HupShun Tyres), walked over and politely spoke to me, and said that they can not do anything if my rims are 'bengkok'. I will need to repair the rims with them if I want the vibration to go away.

I stressed that "If my rims were bengkok, why only after I changed tires at your shop, and you guys redo (screwed up) my balancing, that I have this steering vibration at high speed?". He however, IGNORED my question, and again said they can not do anything if my rims are bengkok.
* Ivan, I understand that you can not allow your company to lose money by paying extra for this problem and fault your company cost me, but STOP LYING TO ME.

I told Mr. Ivan, (the Head Mechanic of HupShun) to please do a On-Wheel/High Speed balancing WITH the machine used to spin the tires while the tires are on the car, and I am 100% sure my steering vibration problem will be solved.

Mr. Ivan said they don't use this method anymore, and that their own machine (take out the tires and spin on the machine) is 'GOOD ENOUGH for balancing', and they have not used the manual machine to spin the tires for 3 years already.

** Okay? Why not just tell me that HupShun is inefficient in their machinery, that they do not have the funds for a simple basic manual high-speed balancing machine that costs only about RM10-20k? Or that HupShun does not want to compensate me in anyway because they do not have the technology?

I left the shop, very disappointed and dissatisfied.

Anyway, after that I quickly head to my previous tire shop at KL to do the on-wheel/high speed balancing with the machine spinning the tire while the tire is on the car, and PROBLEM SOLVED.

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CONCLUSION:
1) My tire/rims balancing was screwed up after changing tires at HupShun.
2) I got insulted by one of their mechanics.
3) I had to waste more time going to another tire shop, pay extra money to rectify a problem that HupShun created for me.
4) I WAS PUSHED AWAY AND DENIED WARRANTY, BECAUSE THEY DID NOT HAVE THE TECHNOLOGY TO RECTIFY MY PROBLEM. Even when it boldly state along the lines of "7 days warranty" on their receipt's T&C. An weightless statement and empty warranty promise.

VERDICT:
This is my FIRST and LAST TIME going to HupShun Tyres. I am not saying 'Do not go to HupShun Tyres Sunway'. I am just saying 'Be careful of having to experience the same, if you ever decide to go to HupShun Tyres Sunway for the first time'.

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If you are the Manager or Owner of HupShun, or you know the owner/manager well. Feel free to inform him/her about this. Do bear in mind that this is MY bad experience. I'm sure every shop has their share of satisfied customers, and unsatisfied customers. You can not satisfy everyone.

But HupShun Tyres, I am one of your unsatisfied customer that has the extra time to post my experience on an online forum, to warn fellow forumers from having to experience the same sh*t as I did at your premise.

Regards.

Very unprofessional and low that mechanic can be.

sometimes they just thought the owner are still stupid these days.

i never saw on wheel balance machine at kuching

Hupshun is just a big shop in sunway im amaze they dont have such service.

I pass by hupshun everyday and they deal high powered cars.

merc bmw audi and so on. on wheel balancing is something i must do everytime my wheel is taken off.

Looks like yours are a cheapskate car.
For me, I'll tell them to take out the tire and spin the rim to confirm are dented.
Balancing nothing to do much with rim dented or not, is the skill on doing balancing(be it on or off) that matters.

and sometimes i do wonder...
HOW TRUE is the story created by TS???
just join today to create this topic???

sorry TS if i would say i don't believe you...
and it seems that it's YOUR OWN CHOICE to change tire and do a balancing even the mechanic already TOLD you they didn't those high speed balancing machine???WHY you still choose them???

What is the difference between on wheel balancing and high speed balancing? Also what is the proper name when they take out the tyre and put it on the machine, rotates the tyre and but the small balancing things on the rim. Im confused.

This is the first time i heard "high speed balancing"

On and off wheel balancing. Certain cars cannot do on wheel balancing if they have sensor inside, else it will screw up the fault code and you need to reset it.
So most of the shop will do off wheel balancing which accuracy at 50-60%(like you do 10 times, you need to return back and redo again for 4-5 times)
On wheel balancing is done on your car, if that fellow has skills, usually is 1 time only you pay them a visit.

^THIS. +1.


Definitely before I bought the tires on the first day, I told the mechanic (who was nice at first day when attending to me, but insulted me next day) about the hi-speed balancing thing, yada-yada. He said "No problem. We got the machine." Yada-yada. I asked the him AGAIN, "It is the one used to spin the wheel on the car right?" , he said "Yes yes" and walked away. I ACTUALLY thought they DID have the machine, and went ahead with the purchase.

AFTER they changed the tires and spin it on their usual computer balancing machine, and started placing it back on my car. I was shocked, and asked the mechanic about it. He said 'No problem, this machine good enough. Try first. Anything bring back. But sure no problem lah don't worry!".

Went back. Tested at night when roads were clearer. Vibration. Pissed off.

The rest, is in the post above.

Yeah it was my own choice for making a bad mistake for trusting them. So this is MY experience, which I am sincerely sharing with you all. That's all.

Cheers

For those who don't know between on/off wheel balancing.

This is Off-Wheel Balancing machine. Which is the most generally used.



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THIS is the On-Wheel/High Speed balancing machine. In simple terms, for more accurate balancing, because it is balanced with the wheels ON the car.

Too bad you had such an experienced TS and thanks for sharing...

I believe hupshun service is going down. I noticed all the previous good mechanics in SS3 branch were not around anymore & was replaced with new staff. I bought 4 pieces of XM2 costing Rm20 more than Klang tyre price.

Previously, their pricing can match those from Klang tyre shops. I guess I won't be going back to Hupshun anymore.

on-wheel balancing IS the so called high speed balancing.

The one where they remove the tires from the car and put on a machine is called off-wheel balancing.

On-wheel balancing allows the tires to be spun at high speed, and the balancing process accounts for the nett imbalance in the whole wheel assembly, including brake rotors / drum etc.

This post has been edited by dares: Apr 14 2014, 05:55 PM

Thanx for sharing brah
Tyre shop is commonly associated with customer dissatisfaction issue

those feelings can stay for days, man

Elemek..... describe la the difference between on and off. Not pictures only.

Until now i haven't seen one that does on-wheel balancing.

I did mine at Sunway as well, Teik Ming. So far pretty good. Will definitely ask about this on-wheel balancing method my next visit.

Good thread, thumbs up.

Will there be any Hup Shun employees barge in and explain themselves? Or will they just keep quiet and hope it will die off? If they intend to do that, good luck to them next time a potential customer googled "Hup Shun experience"

TS, please share with me your KL tyre shop that rectified your problem.

Why go to Sunway tire shops? All their customers are high paying ones so they con them also still pay blindly. I only stick to my usually tire shop at Kampung Melayu Subang. Cheap and good service.

Bro, you are not alone. Last time I brought my Myvi there to change all 4 tyres and do wheel alignment, they screwed it up as well. After they did the alignment, when I drove the car it had a "dub" sound whenever I make a turn or go over bumps and I immediately went back to the shop after hearing it while driving off.

After the mechanic test drove my car, they claimed that my absorber was worn out and asked me to change it to get rid of the sound. I told them that before I brought to them to change tyres IT HAD NO SOUND. So why after changing tyres and doing alignment got sound? All the mechanic said is that they cant do anything and maybe the absorber so happen ("So ngam") gave problems.

After awhile, I gave up arguing with them and went back to my trusted mechanic in PJ to fix the problem. My mechanic fixed the problem within 2mins. Apparently that stupid guy at Hup Shun didn't tighten one of the nut at one of the arm bar below while doing the alignment which caused the sound.


I believe many ppl go to Hup Shun to change tyres due to their very competitive pricing (including myself) but most if not all their mechanics are probably noobs and new admit their mistake.

This post has been edited by Yapmy: Apr 14 2014, 08:22 PM

On-wheel balancing advantages:
• The machine is capable to ram-up the wheel speed up to 120km/h. Thus, solving the high speed vibration problem.
• Beside balancing the wheel, on-wheel balancing also balance up the imperfection of wheel hub, brake rotor and drive shaft.

Disadvantages:
• Put stress on final drive differential due to one side of the wheel is not moving.
• The process may leave some minor scratch marks on tyre sidewall.
• ABS warning light will illuminate due to the system detected some wheel is not moving.

That's right, this is the reason why some don't want to do on wheel balancing, too risky to get screwed by owners. Honda charge rm120 just to reset this bloody fault code.

very nice sharing here. Can you too share your trusted shop at KL? wouldn't mind going to a trusted mechanic as there are too many unethical mechanics around us

i've been wondering, can we do this kind of balancing on AWD car or at least car equipped with LSD?

Normally high powered, sports and modified car only change tyre there but do the alignment and balancing at specialist

Kin alignment and craft motorsport are some of famous alignment specialist in sunway

Good questions.

LSD definitely can't!
Not sure for AWD. Different maker implemented different type of AWD system.

Disclaimer: I'm not workshop owner/mechanic/automotive engineer.

This post has been edited by Bubble Ring: Apr 15 2014, 10:11 AM

Why LSD can't eh? kenot use the engine to spin the wheels?

Can, jack up both wheel lo...

I did on wheel balancing on my car with lsd... gotta raise both tyres when spinning it though.....

Thanks for clarification taiko.

Unless you have the OBDII or similar machine that can diagnose and reset the fault code, else better becareful on this

Thats mean i need to jack 4 tires for my AWD car rite?my car steering vibration at speed > 160kmh really not nice one

it's not easy to find a good tyre shop,sometimes i rather just plonk in the new tyres and drive it to the tyre shop that has good skills...

Guys, looks like we are not alone.

http://www.fordownersclubmalaysia.com/foru....php?f=30&t=323

And it's a wonder that people are still willing to entrust their hard earned rides to shops like these.

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If you know any friends who takes care of their cars, and wheels. Tell them

If you have any friends or acquaintances with supercars or expensive cars like BMWs or MERCs, etc.

TELL THEM.

Your friends/acquaintances may even thank you for keeping a look out for them.

Do not have the typical mindset of thinking "Oh, maybe it won't happen to me.. It just happened to some random guy on the internet forums." .. Well, you may be that unlucky one too. So will you risk your time, emotion and money?

is this the shop that near to tek ming tyre workshop?

i have less issue at SS3 hup shun or MPS auto @ sunway

Too bad cannot go in

avoid this shop at all cost.

My experiences in Jalan Horsepower shops are, if they mention 2 digit of a price, you have to add additional 0. Seriously overcharge most of the items.

Most Good tuner shop located away from Bandar Sunway.. (well perhaps because ayam a poorfag only afford to mod a national car).

Except Tek Min Tyre shop, the placed I repaired my 18 inch rim. Charges is reasonable and you need to deal with the shop Taiko direct, else the other salesmen are lansi....

This post has been edited by ajaibman: Apr 17 2014, 09:27 PM

Found more bad reviews and experiences from Hup Shun Sunway.

In 2010, from some BMW owner:

http://www.bmwclubmalaysia.com/forums/foru...sunway-pjs-11-7

Lest we forget.

Very very few shops have the skills to do proper on wheel balancing. I actually buy my tires from 1 shop...drive 30min to my trusted shop to do on wheel balancing, i dont even bother wasting my time with "balancing" at normal tire workshops.

I have a set of badly dented BBS CHR (f***ing PJ potholes), only consistent distinction sifu in OKR can balance it properly, with zero judder even at 180+

Well said.

Lest we forget.

To future car owners, stay away from this shop at ALL COST.

There are MANY other shops around that offer BETTER SERVICE/ATTITUDE and yet CHEAPER tires/rims.

Do not say that you have not been warned.

You seem to be singing a different tune below in the past.

It is exactly what you are saying

In agreement with you, their service is nothing great generally. Only plus point is the ranges of tires that's available there, that's about it. Pricing wise, they have always been higher.

how much did you pay for on wheel balancing?

This shop Lim Tayar at Old Klang Road, are they reputable and do a good job without ripping off ?