Tks Mei Yi!
I went to setting-security-lock screen and see only "none". I click into it and I don't see the "swipe" option.
When I click at "none", it will go back to lock screen setting.
Can anyone help? Pls check yr setting for me to see if you hv the "swipe" option.
Tks in advance.
I went to the Nokia Care in Amcorp, PJ this afternoon.
Issue: Phone calls got answered in pocket
I demo for them to see. The customer service girl called my phone using their land line and I walked around and call got answered in my pocket.
Then I showed her what Nokia Malaysia advised to do...go to setting > security > lock screen, and look for the non-existent Slide option.
She went into the back office and came out with a Nokia X phone. She went thru the Setting > security........... and cannot find "Slide" option too.
Next she set Pin on my phone to see if it can help. After setting the Pin, phone call got answered in my pocket too and later found out that the Pin thingy doesn't work when phone call comes in (whether in pocket or not). Meaning, it doesn't lock the screen when calls come in. What you see is the same "Swipe up to reject" or "swipe down to answer" screen.
Then she went in with both phones to talk to the technician. Ten minutes later, she came out and told me that their phone too has the same problem but not as sensitive as mine. Theirs needed a bit more movement.
She told me that they have no solution now and they will escalate this issue to Nokia. I left my number with her to call me back when she gets an answer from them (Nokia).
This is very frustrating. Whenever a call comes in, I need to scramble to get my phone out of my pocket asap.
The only solution I can think of meanwhile is to get a case with a flip cover. I feel that I am forced to spend extra money to get a case in order for my phone to work properly. And I don't like having the extra bulk of a case.
Sigh, sigh, sigh.....
So I think the problem is their lock screen. I think they need some updates to solve it.