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 Astro NJOI Free Satellite TV Service V1, Free activation promo until April 30th

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westlife
post Dec 22 2019, 07:23 PM

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QUOTE(joshhd @ Dec 22 2019, 02:46 PM)
As long you're using the HD box, it's just a matter of "changing settings in their system" from Njoi or Astro for your account type.
They would "suddenly" offer Family pack or whatever promo, is to lure you to eventually opt for monthly subscription instead of not paying anything every month like the regular Njoi, which for them it is money losing business.
As long you pay money to them for whatever stuff, they're happy already.

Sounds like these are the efforts and strategies from their Customer Retention Specialist, or some marketing tactics.
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yeah. of course astro would want people to give them constant $$ by signing up astro normal package.

There is such saying that one needs to keep the NJOI setup box on often else the service will be suspended. Got such thug?

This post has been edited by westlife: Dec 22 2019, 07:48 PM
westlife
post Dec 22 2019, 07:38 PM

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sharing my experience to convert my astro PVR setup box to NJOI which i think it will be very useful for anyone who wants to convert as well. it is hard to find real life personal experience sharing anymore especially the recent one.

I had been on astro tv packages for more than 3 to 4 years at least as of now. so no contract anymore. a lot of the same tvb dramas had been repeated for multiple times. time to ditch astro tv package to save rm113++ monthly (my current subscription fee).

S Family+Dy 23/11/19 - 22/12/19 86.87
S Jade Pack 23/11/19 - 22/12/19 53.00
S Discount for Jade Pack 23/11/19 - 22/12/19 -37.10
S Personal Video Recorder S 23/11/19 - 22/12/19 10.60
Total New Charges (Jumlah Caj Baru) 113.37
(my this package is actually cheaper than adding each of them ala carte together, price incl. SST)


I called in to astro general line 03 - 9543 3838 (Daily 8am - 12am) to terminate my astro tv package on 17 dec 2019. Expectly, the astro CSO asked me why i wanted to cancel, i just told her that i did not want to pay so much monthly. Suprisingly, she did not offer me any kind of promo package etc. Upon checking my account, i got rm0 balance and no more contract. She said my TV packages would be terminated on 22 Dec 2019. She said I did not need to return my equipment including the setup box everything since no more contract. (obviously no need to create any 'hope' at all in order to terminate). I think by default, they just simply do not request for equipment return. I think this may link to one has a good account with them during the stay? I never paid my bill late for the past many years. Not to mention, mine is PVR version of the setup box.

On yesterday 22 Dec 2019 around 00:10am++, my astro setup box can no longer access to any programme.

Today 23 Dec 2019, I called up the same general line to request to convert to NJOI using my existing equipment. Without any much conversation needed, the CSO said it can be done and it costs rm50. Obviously based on the experience for some, it costs rm15.90 to convert to NJOI. However, I double checked with CSO, she said it indeed cost rm15.90 only previously to convert, however the promo price had ended in August or September. Now the price to convert is rm50. Although I did not manage to get the good price of rm15.90 for the conversion, but i dun mind to pay rm50 which is a one time cost to convert to NJOI since I can watch AEC channel and subscribe XingHe channel if i want. Therefore, i proceed with the conversion. The CSO said the conversion will take 3 to 5 working days. Therefore, next week i should be able to enjoy the NJOI already. Overall, not too bad for anyone with existing unused setup box if they terminate their astro TV packages since the box can be reused without the need to pay rm405 for a new set of equipment to enjoy NJOI. rm50 vs rm405, it is still quite worth it. This saves the trouble of getting another NJOI to be installed. Importantly, save the rm113 monthly in long run is not bad. Can use the money for other things.

I read online, there were some did not even pay rm15.90 to convert but pay rm400++ to get a new set of equipment to enjoy NJOI. Obviously many years back, this conversion cannot even be done. One still need to pay hundreds to convert even using existing equipment from astro and not getting new set of equipment for NJOI (might as well install a new NJOI set).

This post has been edited by westlife: Dec 22 2019, 07:49 PM
westlife
post Dec 22 2019, 09:52 PM

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QUOTE(voscar @ Dec 22 2019, 09:19 PM)
Wow RM50 for the conversion, easy job just some click on the system I think.
No lah, all this while conversion is available, just that they try not to make known so both Astro installer can earn hefty amount by installing the equipment. Told you mine was converted years back on their online campaign without paying.

BTW, 2 months back I purchased used NJOI HD decoder with smart card from online seller for RM250. Seller said his budget hotel has to ceased operation so selling out those items. Bought it because my old non-HD decoder don't have digital audio output, and I found the analog audio has limited on treble-high (someone here shared capped at 13-15kHz).
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If u convert from njoi to Astro is free.

Rm50 no choice must pay. Cannot be waiting for the unknown free promo again.

Still better than buying new set with installation.

westlife
post Dec 22 2019, 09:52 PM

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QUOTE(joshhd @ Dec 22 2019, 09:35 PM)
Yes. If the Njoi set top box is not powered on for more than 14 days, the account will be suspended (cuz for them, it's considered as inactive user).
But you can reactivate it back, either by sending an SMS (follow instructions shown on screen), or at https://selfservice.astro.com.my/ or call customer service to do it. It's free to reactivate it back.

Yea la... They want us to wait for days on something that can be done by just a few clicks.
Anything that bring disadvantage to them, surely they'll give you some difficulties, take longer time to get things done.
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Yeah indeed but no choice. One time thingy just wait lo.
westlife
post Dec 23 2019, 03:21 AM

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QUOTE(voscar @ Dec 22 2019, 11:30 PM)
Just curious since yours is PVR model, there's HDD inside for recording right? The recording is manual set method (like older day VCR) or programmed by Astro? I mean after you shift to NJOI do you think still able to do recording?
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of course not. it is digital one. follow astro schedule to record.
westlife
post Dec 23 2019, 03:23 AM

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QUOTE(joshhd @ Dec 23 2019, 12:47 AM)
Of course not.
Astro will disable the PVR functionalities for your PVR box, so you won't be able to use any PVR functions anymore once you switch to Njoi.
It's just that Astro no need to waste money on customers to assign installer to go to customer's premise and replace from PVR to a HD box, so they rather let you keep whatever you have, and just "change your account settings from their side".

That way, it saves cost for them. After all, their mentality is like, why should we give you so much after sales benefits if you're not paying us monthly anymore?
Cuz after that, if you face any technical issues (after sales service that requires technician to visit your premise to fix), you got to pay for the technical service fee for sure.
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yup, astro lets customers keep the equipment after contracts.

they dun take it back.

if my astro box spoiled. i would rather buy a new set. but so far the box has surfed me very well. 24x7 online.
westlife
post Dec 23 2019, 08:39 AM

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QUOTE(joshhd @ Dec 23 2019, 06:45 AM)
Anyhow, take good care of your Astro box, cuz you're on your own now. Even if technical issues happen to you, whether is caused by you, or it spoil by itself due to lightning strike, manufacturing problem, satellite dish misalignment, or anything, that's all on you. Astro don't care anymore. If you want Astro to "care" and come fix it for you, then they'll talk about money already. Simple. So better is you learn to troubleshoot on technical issues that you can fix yourself.
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yup. but so far so good, no technical issues encountered.

To me, can reuse the unit, it is already a bonus. initially I already plan to pay rm405 to install NJOI.
westlife
post Dec 28 2019, 05:36 AM

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after 5 working days still not yet converted. yesterday 5pm++ called them, then they said will expedite. then finally got it converted now. dry.gif

as usual. seems to have free view of channels for certain period.

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westlife
post Dec 28 2019, 05:44 AM

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QUOTE(joshhd @ Dec 27 2019, 12:16 AM)
Like I said earlier, 4 different devices at the same time.
If you have trouble logging in Astro ID that you've linked to an Astro subscription before, you can contact Astro customer service for them to help you recover the account.
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that's good. last time only 2 accounts. now 4 really can be shared among people.


This post has been edited by westlife: Dec 28 2019, 10:42 AM
westlife
post Dec 28 2019, 10:46 AM

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QUOTE(effectz @ Dec 28 2019, 07:32 AM)
Haha how come you got these free channels...?
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temporarily one. Haha. if you sign up Astro and unifi TV, also can watch all channels for one month free.

Will only pay for xinghe rm20 for 30 days. But good thing about prepaid is that I can wait till got the programme I really like to watch then I pay for it. so I do not necessarily to pay rm20 monthly for that channel until there is something interests me. Haha.

QUOTE(joshhd @ Dec 28 2019, 08:51 AM)
Astro wanna give you some "welcome door gift" mah...
Let you get addicted to a few Njoi prepaid channels for a short period of time to hook u up, so that you'll feel tempting to pay on Njoi prepaid channels.

This is called marketing tongue.gif
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Yeah. Certainly. Haha.

This post has been edited by westlife: Dec 28 2019, 10:47 AM
westlife
post Dec 28 2019, 09:48 PM

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QUOTE(Maxieos @ Dec 28 2019, 09:33 PM)
but is sign in to 4 device at the same time or able to watch at 4 device at the same time ?
it's a different where watching at the same time for 4 device and sign in to 4 different device.
I though njoi is different with HD beyond box.
In other words, it's useless even buying a decoder box and it will not work slotting the smart card ?
The only way is to get a seller who wanted to sell his njoi but problem is , if anything wrong with the channel or no signal they'll still request for the seller info ic and etc to active for topup channel with phone number ?

I bit confuse , the real question is , how to replace an njoi decoder at the cheapest way ? njoi box no signal send to astro said spoil.Want to replace = over RM300.Like getting new.
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Same la. If u can sign in u can watch rite. If u cannot sign in, how can you watch?

Can sign in or not decides whether u can watch not the other way round.

I can confirm that if one can sign in can watch.

Any Astro decoders can be used with any Astro smartcard no matter Astro or Njoi.

I am on Astro, I can convert to njoi using my old Astro PVR box. Same for my parent house, only got njoi box, also can convert to Astro (except no PVR function).

Just get a new box is the safest.

This post has been edited by westlife: Dec 28 2019, 09:53 PM
westlife
post Dec 30 2019, 08:44 PM

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QUOTE(Maxieos @ Dec 30 2019, 08:25 PM)
Somehow I thought of sign in not equal to watching.
I thought ,we can sign in into atog and the atog will bind the signed account to our android device or serial number.Up to 4.
but doesn't mean can watch simultaneously on 4 device at a time.

This is what I thought.So now it's clear that it can watch with 4 devices at the same time.Having friends and family having astr0 but is it same as njoi where you need to buy the channel ? or it follow the user Package channel subscription ?
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For Astro, it is.

Last time only 2 devices allowed, and when third account tried to login, it already prompted to remove previously login devices before third account void login.

Only you can login then u can watch. And if u login and never watch also occupy one login.

In what case, they are not equal?
westlife
post Dec 30 2019, 08:53 PM

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QUOTE(Maxieos @ Dec 30 2019, 08:25 PM)
I never subscribe for netflix P plan but thanks for the long details explanation.

I understand , means if 4 user is streaming and the 5th wanted to login and stream , one of the 4 user need to stop streaming but not logout to allow 5th to login and stream.

If I remember last time , atog only allow 2 device and even limit user by binding the device serial number in a month.
example , if I login into atog on pc and phone.Even I logout on both device and uninstall atog.I still can't login into other tablet or laptop or whatever device because atog tied it with pc browser type or device serial number until next cycle with stated 1 month.Which I need to wait until next month to be able to login to other device.
Does it still apply now ? The topic still here https://forum.lowyat.net/index.php?showtopic=4279430

Njoi
If I understand you mean by Byond box and Njoi is the same but all the setting and tweaks are done on Astr0 SC Tech dept.
Converting from Byond to Njoi using the same box.
Changes made is by CS Tech department by converting the byond serial number and smart card number to Njoi channel and request for restart or software updates which even disable PVR recoding.

Cheaper way to get Njoi box?
Looks like cannot interchange the smart card into different byond/njoi decoder.but it's troblesome if buying a decoder from someone else with all the details bind with the seller.Need seller to request for email and phone number change as for 1st contact person.Just worry sometimes if njoi need to readjust the dish or update the box required IC of the seller in future.

Anyway really thanks for replying all the question.I will double think about it whether to get an njoi again or subscribe for astr0 or just borrow someone's account.As for atog , i wouldn't be surprise they will start charging customer who use the apps soon in future or reduce channel , you know astr0 company. sweat.gif , next year will be olympic + euro 2020 so sport channel will be in a high demand.
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If u do not have any Njoi or Astro now, indeed no point to even sign up new njoi by paying the rm405.

There are Super limited channels watchable currently. For me, there is only one free channel I will watch which is aEC only. Last time free air channels no digital, using Astro box to watch them will at least get clear picture signal analog signal sucks all time. Now all goes to digital and all TVs nowadays have DVB-T2 tuners that can watch it straightaway with much better pictures. Or at most I will subscribe to XingHe for rm20 monthly.

If u are existing Astro users like me and want to convert, the rm50 one time charge is still worth it. Or wait till good offer next time which maybe they offer super Low conversion like last time at rm15.90 or lower or even free.
westlife
post Dec 30 2019, 10:15 PM

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QUOTE(Maxieos @ Dec 30 2019, 09:49 PM)
Yeh, worst case even you logout it bind your account device.The third login will not able to login at all until next cycle which is next month.
https://forum.lowyat.net/index.php?showtopic=4279430

So, does atog just increase from 2 to 4 but maintain account binding ? as you siad they remove it right now ?
Anyway no one even register before atog for the account , maybe can ask to change the email but does the channel basic channel or follow the User subscription or follow njoi where you can buy new channel ?

nope , no more Njoi or Astr0.
Yeh ,last time media prime channel all analog ,  change the antenna or add booster still not receiving a good signal.Now all DVB-T2 is much better and if you have unifi also all free.
Thought of installing for elderly for a cheaper price but it looks like it's much better for the apps but need to teach on how to operate.Btw , the atog smooth ? any lag half way ?
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i would think that ur let them watch the unifi tv should be good enough. if you have 100Mbps plan and above, you get free tv packs also.

astro on the go is actually quite ok. quite smooth. but picture quality of course is also so so only.
westlife
post Dec 30 2019, 10:16 PM

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anyone can help to check ur AEC channel now? how come it does not have sound but simply noise?
westlife
post Jan 27 2020, 02:11 PM

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just top up rm30 on my njoi account to subscribe the xinghe channel at rm15/month. Very good. Can auto renew even.
westlife
post Jan 30 2020, 03:59 PM

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QUOTE(joshhd @ Jan 30 2020, 03:53 PM)
Hmm of course they'll implement auto renew because want customers to keep paying money regularly...
Oh, even Njoi paid Lowyat.net to feature an article on their product/service.
https://www.lowyat.net/2020/203448/njoi-prepaid-advantages/

I do wonder, if there's insufficient credit balance and before auto renew, will it notify you via SMS or through other notifications methods?
They didn't tell you to return the PVR box to them?
Or the PVR box has "converted" to Njoi subscription?

What is the reason you told them you want to terminate?
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no need to return. like my case. can convert to njoi certainly.
westlife
post Jan 30 2020, 09:13 PM

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QUOTE(ngeseng @ Jan 30 2020, 04:44 PM)
thats my FIL account, my device is SUb-Account only.
convert to njoi and monthly fees how much ?

where to read more info for this and where to apply ?
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Sub account not sure. U need to check with Astro.

If main account, confirm the existing box can be converted to njoi. Meaning no need to reinstall new satellite disc and setup box.

Conversion fee is rm50 nett.

Conversion can be done by just giving them a call.

It will take 5 working days or more for the conversion to be done.

Do note that njoi is a limited Astro service so it does not have all channels that normal Astro package offers.

If u are like me that u do not want to pay so much monthly for paid TV and the channel u want to watch can be found inside njoi prepaid channel list then it is really worth it.

I cut down my expenses Rm113++ to now rm15 per month only. And I did not lose out much. So the saving is great for me.

This post has been edited by westlife: Jan 30 2020, 09:20 PM
westlife
post Jan 31 2020, 12:23 AM

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QUOTE(joshhd @ Jan 30 2020, 11:16 PM)
Lol that's because you / your family just need to watch TVB Xing He channel, so of cos reduce from RM113+ to RM15/month does saves a lot.
Btw you use what reload method to topup? Online? Or buy reload card at convenient stores? Is it easy for you to reload it?
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Super easy to reload. Just reload online under my Astro account page.

Can just keep money inside account and let the subscription rolls automatically via the auto renewal. Technically it can works like postpaid also. Can save the credit card for easy payment also.

And Astro system update only takes 1 Sec.

The moment I purchase the ad-on with successfully payment. The next sec the channel appears on my tv. Super instant.

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user posted image

This post has been edited by westlife: Jan 31 2020, 12:30 AM
westlife
post Jan 31 2020, 03:51 PM

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QUOTE(JuneResources @ Jan 31 2020, 03:09 PM)
So you are using PVR box but under Njoi account?
Then that's great you still can access VOD content..
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yes and no.

i am using PVR with njoi account yes.

no becos njoi account will have the features of recording and VOD disabled.

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