my ford focus is still within the 3 years warranty period but i was told today by auto connexion that they need 3 to 4 weeks to get the replacement part, gear shift cable, to repair my car.
1. i have had to pay rm300 to the towing contractor of "ford roadside assist" for the 10kilometre of towing service to the jalan ipoh auto connexion service centre and no reimbursement will be given,
2. no courtesy loaner car will be provided for the duration of waiting for the part to arrive and the repair,
3. no extension to the warranty period for the duration, they have declared on the service form that they will not be held responsible for any delay or further delay to the repair
4. no reimbursement for my costs of using alternative transport
5. they declare on the service form they will not be responsible and shall not be held liable for any loss or damage to my car during the duration my car is held at their service centre.
6. i see my car has been parked under a tree covered in dried leaves, twigs and resins (and god forbid i hope the tree doesnt collapsed due to thunder storm)
7. they have replied that they will not reimburse me for the bank hire purchase interest and depreciation costs that i will continue to incur during this period of non use

by the way the mileage on my car is 40,000 KM.

has anyone here come across the problem involving defective gear shift cable? ie when the gear lever is shifted from P to any other gears, it doesnt engage the other gears (D, R, 1, 2, 3), and the indicator on the dash still shows P.

well i am glad to share that as a result of the dedication of a particular service advisor (at sdac jalan ipoh) who is a malay chap (i am not sure if he wants his name mentioned here), he went thru great length to source the replacement part and got my car repaired for me and i have collected it today, all in exactly 1 week, rather than the originally estimated 3 weeks. i will send a letter of appreciation to sdac to compliment this fine lad. but overall i am not happy with the standard policies and procedures at sdac. my own experience tells me that bad customer service is often due to bad management, and not bad workers. workers often start in a job with enthusiasm to do a good job, but after a while they will just start to deteriorate and mirror the attitude of the management who hides in their office reading and writing reports and do not want to be hassled with exceptional issues or improving processes. this is my personal view. i wonder which non-luxury car brand believes in superior customer service as part of their brand core value? the only one i have heard of is Lexus, which is why it is number 1 luxury car brand in the USA.

Does anyone know any mechanic or workshop that are familiar with Ford cars but is not a Ford dealer ?

Warranty for my car has expired, can any taikor here recommend an independent WORKSHOP in PJ or KL that can repair Ford cars , hopefully they carry enough range and quantity of ford parts ,

just replaced a pair of rear stabilizer link + bushing at Ford Penchala and cost me RM450 + labor RM50, very costly in my opinion but at least the service centre mechanic was friendly and efficient .

my car is 3.5 years old and 55000 km mileage.

6 months ago had to replace the engine bushing and gear box cable that would have cost RM1000 but luckily my car was still covered by warranty.

I want to take my Ford focus to an independent workshop to repair either the fuel pump or throttle body... Do u think most mechanic should be able to source the parts and perform the repair ?

This post has been edited by alovelyday2007: Oct 25 2015, 12:33 PM