QUOTE(ghostshell @ Oct 22 2015, 12:39 PM)
Hi, the smart tag issue remain the same, need to super slow move in and almost equally fully stop only it able to detect. i guess just have to bear with it, so far the heat resist is good.
just 1 thing that i felt not happy is when after i complain to the hq, the respond from the person in charge are not so good, felt like a tai chi master. below is roughly the phone conversation.
me : explain the problem
PIC : all the raytech staff using it, none of the staff or customer complain about smart tag issue ( this i very much doubt it that none complain except me)
me : maybe im the 1st experience it but now i do facing the smart tag issue.
PIC : you just change your windscreen rit, it could be because your windscreen too thick cause the signal weak.
me : as i understand, the windscreen model is the same type as before.
PIC : maybe your smart tag device having problem.
me : been using the device for years, and confirm is not battery weak as i do change it to figure it out.
PIC : maybe just coincident the smart tag lane detector that u pass trough is weak, try use other smart tag lane next time.
me : each day i passing through 7 toll, all are smart tag lane, which is different area, wont be all of those lane detector is weak.
PIC : how fast u drive into the smart tag lane, u must drive very slow like below 10km/hr.
me : my car are standstill, as the car in front get through, i only move in and i not even hit the pedal, just let it roll in, it still will appear smart tag not detected and i need to hit brake and stop then it only able to detect.
PIC : it could be the liquid apply on your windscreen paper is not fully dry, try use it another week if problem still there u can call us again.
at this point i was so fed up, so i just told the PIC is ok la, i see how then.
btw i not try to attack the raytech, i just share my experience and maybe that is the only PIC that have such attitude and i no idea. no offense. peace
Thanks for the feedback bro!! It's going in my shit list.just 1 thing that i felt not happy is when after i complain to the hq, the respond from the person in charge are not so good, felt like a tai chi master. below is roughly the phone conversation.
me : explain the problem
PIC : all the raytech staff using it, none of the staff or customer complain about smart tag issue ( this i very much doubt it that none complain except me)
me : maybe im the 1st experience it but now i do facing the smart tag issue.
PIC : you just change your windscreen rit, it could be because your windscreen too thick cause the signal weak.
me : as i understand, the windscreen model is the same type as before.
PIC : maybe your smart tag device having problem.
me : been using the device for years, and confirm is not battery weak as i do change it to figure it out.
PIC : maybe just coincident the smart tag lane detector that u pass trough is weak, try use other smart tag lane next time.
me : each day i passing through 7 toll, all are smart tag lane, which is different area, wont be all of those lane detector is weak.
PIC : how fast u drive into the smart tag lane, u must drive very slow like below 10km/hr.
me : my car are standstill, as the car in front get through, i only move in and i not even hit the pedal, just let it roll in, it still will appear smart tag not detected and i need to hit brake and stop then it only able to detect.
PIC : it could be the liquid apply on your windscreen paper is not fully dry, try use it another week if problem still there u can call us again.
at this point i was so fed up, so i just told the PIC is ok la, i see how then.
btw i not try to attack the raytech, i just share my experience and maybe that is the only PIC that have such attitude and i no idea. no offense. peace
As a customer I don't expect things to be perfect, but I expect you to fix the problem if I tell you. Not give me excuses.
These jokers, take your money already ask you fly kite.
I am hunting for tint on my old car... Guess really have to choose international brands for proper support.
Oct 23 2015, 08:48 PM

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