Just sharing my bad experience with my tinting done on Raytech Puchong.
Last Saturday we arrived at the shop around 1pm, enquire for their products. After some negotiation, we decided to do it. So we ask it is possible to do it today? The sales girl say yes, but we need to give them some time, about 4 to 5 hours should be done. We say ok, paid in full and walk over to IOI mall and spend some time there. Before we left, we told them where we park, which we double park outside their shop.
After a movie and a meal, we came back around 4.30pm. We were shock when we saw our car is still double park at the same exact position. We went in to the shop and ask, apparently the sales girl left early, and the other guy behind the counter is not aware of our car needs to do tinting. He then calls the sales girl and after a while, our car gets in and one guy start doing work on our car.
While we were waiting, we chat with other customer there. The other customer said he were suprise they start doing our car, as he said our car number is not on the whiteboard. Apparently all cars on that day suppose to have their details on the whiteboard and the film they choose. He also told us that his appointment is 11am, but his car only started on around 1pm or 2pm, and at 5pm, he is still waiting for his car to be done.
Long story short, we were furious our car was left there without anyone notice. Imagine if somebody left some mark on our car because of blocking their way. The sales girl promised us to give her 4 to 5 hours and will done, but she left without informing anyone about our car. The way we see it, she just want our sales and left without any responsibility on it. I had a good experience with them before this, but now no more.
Hi bro, it's really sorry for the things happened in my shop, actually the shortage of technician on that day causes the delay of your car tinting process. Raytech is really care our customer feedback. We will improve the arrangement for the sequences on those car to do tinting in coming time.
Due to always peak on weekend, customer can book appointment with me first before your visiting. Hopefully I can provide my good services to my customer