Bought a M2 from kepong few mths ago, being recommend by the SC for these packages.. said to be nearby kepong only..
Have choose the rm900 (after disc rm500) for saloon, 7 years warranty, afterwards only need to went to ss2 there ( opposite petrol station only ) for the installation and query..
Since the brochure stated there IR reject should be 70%.. however after installation, the car still feel hotter compare to my old car which have been tinted for almost 7 years..
Once call to argue with person in charge, Joanne, she stated that they don't have the tester for testing the IR, darkness, for the film.. ( what the hell they are talking for don't have tester for a professional shop)
Go to the shop directly, force their installer come out and check , finally come out with the tester, unfortunately, the tester measurement range can only use on the untinted films, not on the tinted window, ( fine) , once the installer test on the same film, the meter reading is around 50% IR rejection only, compare to 70% as stated.. never mind..
Second , they have a lamp heating tester in their workshop, which can be used to try different tinted film , have tried in front of the film and touch on the glass, feel less warm, however, when I ask them to try on my car window with the same lamp heating tester, you can started feel very hot in few seconds ... Then the installer explain that the glass they are using is much thicker than the car ... ( Fine)
But once I say I can bring my old car go for testing, due to totally different heat you can feel inside the car under the hot afternoon, the installer can give the following answer , the car which is very old one, their windows is come with UV rejectionΒ ( UV rejection, is it same with heat rejection or IR rejection?? )
So, finally ,I try to call back Joanne, to tell her these things ( since every time appointment also can't meet her up) , tell her that, you are
Not giving the customers satisfaction on the quality you have promise , which is only 50% of IR rejection instead of 70% IR rejection tinted film installation , and saying she also know nothing due to the products they buy from the supplier is giving the same details to them, and they only warranty for bubbled film only, not the misleading films provide by the supplier.. (omg, how ridiculous can that be.. )
From no tester, I can found the tester from the installer..
From older car, they can tell you that older car have UV window glass that can reject the heat..
From 70% IR rejection, reduced to 50%+ of IR rejection..
Through the phone conversation with Joanne, being said that I am the only one customer who make complaint on this kind of IR rejection and heating problem.. she is not able to settle this problems for customers.. zz
I suspect that, this 3M authorised dealer are using a lower quality films nowadays, since I can saw that , other than a few of 3M printed
Box, mostly of the film's boxes are 'clean' in their store..
So ,would suggest those tinted films finders do check with their nearby films installer for further checking and comparison , so that you won't need to go so far for warranty later or paid the money without satisfaction..
I believe they selling you a low end film and the way they handle your case is so unprofessional
Actually when they advertise IR at 70% and the tester reading should be at in between 65-70% and not 50% as you see.
You can file dispute with tribunal which is misleading the customer and request for upgrade or refund
Aug 21 2018, 12:22 PM
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so far i only see 30% vlt at max
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