Freaking nightmare dealing with Naza Kia SC. Bloody incompetent people. Remember my brake issue that I mentioned couple of pages back? Turns out to be brake servo need replacing on a 8 month old car. QC at its best.
Car was bought under AZ so they have 3 first service discount package which you only need to pay 20% of the engine oil. Sounds good? Distance from house to AZ is about 35 KM (ok what since I can get around RM 60 shaved off my service bill if I service with AZ). My biggest regret is servicing with them.
Sent my car to Glenmarie (which is less than 5 KM from my house). They checked and told me that in their system, my 1K & 10K services was recorded as (1k & 20K) by AZ. They can't claim warranty for me because in the system, the warranty is void due to skipping 10K service despite showing them service receipts.
Now, I need to send back the car to AZ which is miles away to let them check and drive back (or put there which is not an option because I need to use the car) because they do not have brake servo in stock. They need to take out, document it and send for warranty claims.
After the stock arrived (which no one could estimate the duration, might be weeks meanwhile continue driving with failing brake servo), I need to drive there again for replacing.