Last time they did reply and just need to keep asking them

Anyone manage to contact their customer service these days? No one picked up the phone and no one replying to email. Really driving me crazy.

yup since monday... nobody answer or reply email. but they did update my reward tracker thou.

then tues purchase another drinks the update was delayed by a day.

I'm trying to get them to resolve my tracker as my purchase on Monday wasnt updated till now. Besides my purchase today is also not tracked. I have no idea how to get them if this continues.

But My drink on today is updated.

I checked my account immediately after purchased

http://www.alliancebank.com.my/StarbucksPr...ceBankDebitCard

Just for you guys information.. Just use your debit card to reload your starbucks card then you can get a drink free..

i email to customer@starbucks.com.my then next day I check my rewards updated but they didnt reply so not sure is it because they saw my email or its just a delay for 4 days.

Good for you. I have yet to get any reply and it's going to 3 days. I'm really disappointed with their customer service.

No use to send email. I send before and can tell you that 9mths already still no response. From there I learn that I needed to call. Call early morning while there are less ppl calling them..

i.ve been lucky so far. all these years never encounter tracker not updated problem.

It only happen to some store only... Not all the store got problem...

Just PM them via fb, they will respond. Dont write essay to them lah..

PM not so sure but i see posted messages in their FB page they responded late. Call the customer service is the best although sometimes difficult to get thru. Still, issue can be resolve faster...

I pm them n they ask to call instead. they cant help.

I can see from my Apps that three stars have been updated.

went to inquiry that whether can redeem or not, but staff told me still need another 5 promotion drinks

Yesterday bought one promo drink and checked the apps, 1 drink has updated to another category which is not include on the main one

Quite confusion about this stars... and now only know that tall size of promo drink is not entitled as one count...

i tot it is well-known that only grande/venti size is entitled for the tracker updated. even the normal 10 free 1 also is like this.

I never knew Tall-size don't count as "hand-crafted beverage".

nope no such thing, tall considered also

okay.

maybe bcoz i never buy a tall drink b4.

Never bought Tall size before

do you mean Tall size for all including promotion drink for redeem Planner? maybe Tall size is not count for redeem Planner