regardless of the super good after sales service of VW, in malaysia people will still rush to buy VW because it give them a "higher-level" feel compared to those KIA's, Perodua's, Pug etc out there...

and it is exactly because of this mentality that VGM don't care about customer satisfaction...

but then when u think about it, customer service is non-existent in this part of the world anyway...

What makes you feel that people drives VW feels upper abit?