QUOTE(881118 @ Oct 3 2013, 02:33 PM)
I went normal service center, they do not keep stocks.
So they sure cannot give you 1 to 1 on the same day.
They need to forward your phone to HQ, HQ approve, HQ return to service center.
It sure will take sometimes.
Well, you called to Samsung HQ they say cannot exchange on the same day eventhough you walk-in to their HQ?
Yep, thats what they told me. Need to seek management approval and stuff. So they sure cannot give you 1 to 1 on the same day.
They need to forward your phone to HQ, HQ approve, HQ return to service center.
It sure will take sometimes.
Well, you called to Samsung HQ they say cannot exchange on the same day eventhough you walk-in to their HQ?
Oct 3 2013, 02:39 PM

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