wht lah ..

1 to 1 exchange meants on the spot .

Go LowYat plaza buy stuff ,they normally say 1 year warranty and 1 week or 1 month 1 to 1 exchange.

If I 1 week spoil ,then he sent back to factory repair and inspect ,then u tell me wht for I need the 1 to 1 exchange ?(to gurantee I get a new one after old one is spoil ? ,what for ? , 1 to 1 exchange meants on the spot exchange ,bro )

for u question, should be is Manufacture 1 to 1 exchange to seller, if seller get item to claim, but he delay, thats mean no more 1 to 1 exchange from seller to customer, 1 to 1 exchange mean no need to wait over 1 day to process(maximum, this is i think), or may be other ppl thing on the spot(or no more than 1 hour), depand ur thinking and set it

i beg to differ.. 1 to 1 DOESN'T mean it MUST change new 1 on the spot
expecially we as part time seller, a grace period of 1 day is needed.. u go shop diffrent, they work there, u pay more, u ought to get on the spot
if buy from us, u pay cheaper, we are not full timer, time is needed to meet supplier.. however, if the faulty item were send back by morning, then afternoon/evening can collect edi lo..
if the shop no stock n cannot 1 to 1 then u goin to report police

at last i have a few min to spend here to tell eyeryone what is going on. i been working past few days from 6.30am till 10.30pm monday to friday and 7.30am till 10.30pm sat and sunday. so i no time for reply. if you think is not releveant theni explain. i am not a robot if is a robot will also need repair that also a rest.


first of all thanks to all march05 talk about. being so so nice to him and what he repay me this way
steaman also help him last time and he repay this way.
for me i will always remember who help me i will help thm back and who betray me thy will get it fom me in future dunno when.

first come back to the memory cards.

the memroy card i sold to him that time is jus fine just that the speed problem. in memory card manufactue for all brand
exspecially sandisk is the worse and the best to con customer money. as i my manufature use it before. andother word pay the price that you dun get it.
for all memory card for MMC card related all card does not have high speed. people ar being customer ar being con again to pay more for nothing

so for my 150x with march since he bought after a few weeks later he pm tell me got problem then i get the warranty after a few days. then after exchange then after a few weeks later complain again. fine so i make another told my manufacture as in my suppler to take this matter seriosuly. because of him i spend more then 10 hour total to gt feedback from them call them up make arrangmnt to meet to show them what the problem and many more. as also this days i seldom i have time to monitor the quality one by one until pass few days i test again i had wrote another report to themmanufacture to tell them their quality is geting bad to worse.
so far on the march batch totoal of 20pcs only he is the one who having problm the rest is happy with the card.


march05 and the other people who want to know what the procedure of manufacture let me tell you all who dunno.

after manufature and packing they send it to me from singapore. then after that i will sell out one by one. when a card have prblem first of all i need to card to send it back to them and test it. not only 1 pcs of the card but 100 and 100pcs of card to test and see what the prblem. then because the card is from korea(hynex and samsung) and taiwan(dunno recently only get from them) then got to send all the way back to them to claim for waranty and they manufacture a new batch to redo the memory card. befor that they will tes again before sending out by randomly.so today eletronic item are mass produce so out out 100pcs maybe 1 have problem even othres too handphone tv or anything.

the testing will cost long time try and erro and othr things.

about 1 to 1 waranty if you go outside and buy i am really sure they give you less then 6 months for warranty even so witten life time warranty. because is a waste of time. but i am diffrent i am willing to 1 to 1 exchange for life time. if i do not have stock on hand then got to wait till my stock arrive.

yes i am one of the distributor but a small one how far can i go as i am still a student with motivation to do business and to learnt.

before i forget before i change for march05 the last time before that actually arrive the memory card but then i return it to manufature because i not statisfied of the quality. that march05 i guess you dunno that. but after this i get another one when i test it that time on my pda it say excellent theni only meet up with you. but since have problem again then i already send a report told them what i need form them to get it for you.

and march05 since i already made th complain to manufacture you wan to get this on. so the manufature has decided and 2 option for you one is they will pay you back 2 is just got to wait and give you a new one wih no problem.


before that also i bought pepaid from bdl abutm more then 6 months ago digi stock till today he still owe me value total cost almost RM1000. did i make a complain he ask me to wait then i just wait till he has it. sometime he has his problem but trying to fugure out what the problem to settle it for you.

for me i am always trying to giv best service but sometime i unable because 1vs 100 a day including complain and feedback and many more. do you think a person like robot and furthermore i am just a partime seller not full time. bcause of selling in lyn i spend more then 12 hour last time to answer all people question and pmS. because of that i fail and being kick out from collge.

i guess no one had try all this before. see from all this process i learn and understand many thing too, and march after some of my friend view it they lauch at you think that you are just a small kid sorry to say that. but any how i would like to apology on that but then from my side sorry. you have gone too far

for moderator tahnks for removing my save tader as i had a dream before this will happend. and it relly happend now. if you wish to give me back i am fine too. because i always do what i can do the best.

thanks for those people who help me to defend wheni am away. and those who did not help and added fire in thanks but then you are just getting the matter worse.

if you do notice many old save trader already do not have save trader because they already lost their temper!!

so wish you all the best as i have not much time to spend on here. i just recently apply back to get back to college and my dealing will 98% here only. so wish you all the best the day by day if close to your destination what you do do not ever give up just do your best.

thanks for your support i will alwasy remeber you. you need help just call me i will try my best to help you

I appreciate you finally taking some of your precious time to speak to us all.


Well I was nice to you too, right? When you gave me another faulty card as replacement, it made me feel that I was being taken for a ride. I didn't take away your tag nor did I request the decision. In fact I didn't even mention this tag thing at all. You lost it because of your own doing. Read your reply in post #6. Did you understand the implications of what you wrote?


tkwfriend, making threats in public isn't very wise, and won't help you win new friends.


tkwfriend, read my spoiler pls. Pay attention to the dates of the events. Check your own records if your memory fails you. Please get your facts and history right before you put your foot in your mouth again. Do you want me to show everybody your pms to me and incur some more embarassment to yourself?


They can laugh at me anytime, if it makes their life sweeter, no apologies needed. It doesn't change your misbehaviour and the consequences to your reputation here in LYN.


I have mentioned earlier that I'll go for option 1 to settle this case once for all. Now it's just a matter of waiting for you to execute your latest promise. But I have to say I don't know what the manufacturer has to do with this issue, since I bought this item from you, and not from them directly. And the refund had better be in FULL, based on the price I paid you for the card back in 1st March 2006. I am willing to overlook the past three months of torture/inconvenience the unreliable card has put me through if you live up to this simple promise.


Those of you who have bought and are planning to buy from tkwfriend and his dealer(s) here in LYN, please take note of his definition of 1 to 1 exchange, Lifetime Warranty, No doubts. by the man himself. BTW he has also added in the new rule, no refunds, to his thread.


My best wishes and regards to you in your studies. You are still young and the future is bright for those who try their best. But please stop making promises you don't intend to keep.

fine i will make a arrangment with you later on when i am free again. i have thing to move on this few days. unless you want to meet me on wednesday. full payment will be refund. and please stop your atitute. do you know this is the first time i face this type of problem and you do not undersnd me at all...well i guess you are old enough to understnd what i mean.
well i have decided to come less to lyn because i felt that waste too much time here. a promise i do i done for you. just that sometime it just got to be happend it this way it cannot be stop. well i guess what i dream before it really happend. something like knowing the future first.

imperialrealcs

I fully understand as I oso part-time seller / bulker , but tkwfriend for me is smtg like moderno ady a wholereseller .
1 to 1 normally is when they have stock then they change , so once they receive new stock they will change for u on the spot (normally within 1 week ,right ?)


tkwfriend

Then addva policy is more complicated then Kingston and Adata tht I knw .
Anyway ,try to solve it as soon as possible , and all the best , u are a good seller , just that the product give u problem ,mayb u sure complain to Addva regarding tht and ask them speed up the warranty progress,

ermm.. i dun think tkwfriend is a conman... i went and deal with him for my pepper spray bulk... i know where is his location.. n i see him b4... he's a nice guy

i guess he's just sick of doing end-user sales... sometimes it is not ez 2 b a bulker... example u give 1 year warranty... u have 2 b active for d whole of 1 year in dis forum which is not ez... and sometimes u have other things 2 do... just like pokju... kena denggi... and profit is not much also...

but i know how march feels also... i also buy stuff and sometimes not up 2 expectation... but wat 2 do... here's cheaper than outside so sometimes have 2 take risk..

hope dis will end happily... i will monitor dis thread and see how thing goes...

gluck and hope 2 make lyn a better place..

well...if u're giving up after this little fiasco of yours, i dun think u're even fit to run any business in the near future. so what if this is ur first time ur customer has lodged a complaint against u? imho, it's bound to happen sooner or later to anyone running a business. so what if this incident cost u ur "Safe Trader" tag?? so be it. there r many other successful traders here who r doing quite well without the tag. u should have known the risks and trouble u'll encounter when trading in here.

your customers will always demand the best from u, and if u can't deliver to their expectations, u'll be in for a tough ride. so if a lone customer can already make you b i t c h and moan, i'm surprised if u can barely survive in the real world (let alone a virtual one) where u actually have to meet ur pissed-off customers face to face, day in, day out. ...and heck, March05 was just exercising his rights as a customer under ur terms and conditions. it's not like he was demanding the impossible, like a full refund plus damage fees plus a free 2GB memory card or something. if this were to happen elsewhere, he'll most probably have gone to the Consumer Tribunal or something. so just be thankful he's just ranting in a forum.

just get this solved and get on with ur live. no point groaning about pushy customers and giving endless excuses anymore.

cheers.

nope because he want it this way scodnly imy supplier already give me a green light to refund ghim the money.

secondly i alwasys want to give the best service as i can he more demand the more i see what people need. but sorry sometime like him i can' make decision until my supplier give me a green light

well after given him back i am fine he is fine. most important thing is everyone is happy. sometime i really let go a lot because that the way i am. that how i give the service for he best.

This post has been edited by tkwfriend: Jun 12 2006, 02:43 PM

tkwfriend seems innocence. Actually i m one of the previous buyer from him. That time i am buying 1x1G and 1x512MB. When i get the card, it seems the 1G is not function (totally cannot format and write data), so within 1 hours i call him. and we meet at somewhr he direct exchange another 1x1G memory card to me....

just want to share my exp.

yup doing bulk sale is not easy. well everytime when order from supplier the supplier will set a target for bulk player. and why take all the troble to get good price for you all and the end kena tembak. maybe people who dunno should try and do and see. in the end you knwo what the answer.

well yes as march05 also nice to chat around. just that i cannot 100% fullfill his needs

if in econoimc they are always scars. it mean that they are always something lack off. human is not 100% as well as machine. what you think this way it will not always follow what you need. by the way i got to go need to send out stock already.

Jus found this thread. Dealt with tkwfriend before. Nice guy and very efficient. He seems like those kind of people with good customer service. Maybe now he is busy that y everything is going so slowly.

Btw, do u still have TnG card? I need to get 1.

yup thx.

below letter send to them

1st

That day RMA for 2 pcs of the 1GB sd card 150x. problem come back again about the speed. What is it about? When start to use on a camera 7.2mp Casio camera first 3 shot is fine for continue shot then later shot it get very slow and sometimes jam up and need to restart the camera taking out the memory card and battery. But showing me Kingston 120x performance is anytime much better then Addva. The continue shot for around 30 shot non-stop without no problem in fact more then that. But by trying the old batch RIDAT that the best batch I ever see, without a single problem given.


2nd

I had this feeling only, currently the memory card do you all usually check on it? Because the quality getting bad and bad. Just for example 2nd June 2006 a customer bought a 1Gb SD for his xdamini it cannot able to detect but last time 50x is fine without a problem and customer are happy with it. If keep on this way Addva going to have bad reputation.

3rd
just curios as you said Singapore currently not bad but then how do they do it? In Malaysia many people still do not know about Addva. Prefer brand still Sandisk, Kingston, Transend.


4th

transflash or call micro-sd when will it be out? Becaue many customer is looking for it. By the way phone brand that are currently using is
Motorola
LG
Samsung
Just a suggestion use mini-sd as expansion slot. It mean that mini-sd then micro sd.

very well, dude. as long as everyone is happy, things can get back to normal. LYN is starting to become quite a scary place to do ur shopping.
if the customer is happy now, ur business will be too.

cheers.

tkwfriend, we can close this matter nicely since you have finally decided to make good your latest promise. I'm available to meet you at McD SS15 tomorrow or Wednesday for the refund. Would 11.00 a.m. suit you?

For those of you who have suddenly come out in support of tkwfriend, I must say that I'm happy he has been exemplary in his service to you. If he had done the same for me over the past three months, I wouldn't have needed bring this matter up into the open. Where were you guys last week when he really needed your good words and testimony?

BTW tkwfriend, please tell me what atitute I have to stop. I'm really quite dense when it comes to looking critically at myself.

meet you on this coming wednesday 11am mcdonal. sory tomorrow cannot meet you because i have already make appoinment last 11 days ago.

Great! Wednesday 11.00 a.m. confirmed.

I'm very glad this small misunderstanding is coming to an end - a happy ending. Although I did not deal with tkwfriend before, we did talk for awhile and I found that he's a good guy personally. And I think both parties handled this problem very well. Thumbs up for both of you.