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> WTC: tkwfriend, Dispute has been resolved!

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March05
post Jun 5 2006, 12:34 PM, updated 20y ago

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This is a complaint about tkwfriend and his bulk under `Memory, Drives and Media" The actual thread has already been deleted. But other related threads by tkwfriend still exist.

» Click to show Spoiler - click again to hide... «


This is gist of my complaint.
I purchased this ADDVA Card as a COD under tkwfriend's terms and conditions: 1 to 1 exchange. Lifetime Warranty. No doubts.
But his 1 to 1 exchange took more than 2 and a half months and it was replaced with another faulty item. Acceptable or not?
He also promised to refund, but did not, even after breaking his own deadline.
However, what gets me hot under my collar is that he thinks this matter is just a small one!


This post has been edited by March05: Jun 14 2006, 09:04 PM
March05
post Jun 6 2006, 09:27 AM

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QUOTE(tkwfriend @ Jun 6 2006, 12:08 AM)
.....i had already told you what is happening......
anyway if you want to complain you just complain.i dun care......
And after 3 months of doing your best and telling me what is happening, your solution to me is another problematic SD card for my money. And after you promised a refund.....

It seems that my complaints are as useless as your 1 to 1 exchange + Lifetime Warranty + no doubts promises. sweat.gif

tkwfriend, I think you need to take some lessons from Mr Steamen on PR.



March05
post Jun 6 2006, 09:43 AM

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QUOTE(awh85 @ Jun 6 2006, 09:31 AM)
when buying storage cards maybe u can go for better brands like sandisk and kingston?
Thanks for your advice. I have bought and used many other brands too without problems. And I don't doubt that many others have bought ADDVA without problems.

My complaint here is not about the card. It's about the way tkwfriend executes his promises.
March05
post Jun 6 2006, 08:04 PM

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QUOTE(lgs @ Jun 6 2006, 05:54 PM)
Addva is quite a ok brand
March05
Did he promise u a money refund ?
I am not a very brand conscious type of person. If a product works as promised, I will use it. Even better brands like Sandisk can fail.

If you don't mind reading the spoiler in my 1st post, I have listed the sequence of events as they occured, including his promise, in his own words. Please feel free to ask him whether he made this promise to me.

Unfortunately I can't deal with Addva direct. I have no warranty from them. In any case, judging from what tkwfriend says, this product has a known problem to them, and they have discontinued it.
And if that is the case, it is only proper that I be given a refund to settle the matter once for all. But tkwfriend choose not to take this action, even though he promised to do it, and I have given him ample time to do so. Instead he is asking me to wait indefinitely until he has the time to deal with this `small' issue.

Thanks for your input, lgs.
March05
post Jun 7 2006, 08:18 AM

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tkwfriend, please post your new reasons and plans openly in this thread instead of privately by pm.

You have a good opportunity here to explain/defend yourself and also to deny my accusations without any prejudice.

I am sure your old and new potential customers would also like to know how you deal with your warranty promises.
March05
post Jun 8 2006, 07:39 PM

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QUOTE(low yat 82 @ Jun 8 2006, 05:33 PM)
i dun think tkwfriend doin d wrong things... "1 to 1 exchange"
...it is not stated taht 1 to 1 xchange d next day or watever.. so, i dun see any prob wit taht....
Good point, low yat 82.

One reason why I posted this complaint is to give tkwfriend the chance to clarify his meaning of 1 to 1 exchange, Lifetime Warranty, No doubts. Now, other sellers seem to think that 1 to 1 means a replacement of the item immediately, and some think it's okay to do it within a week.
there is a pinned discussion related to this here: http://forum.lowyat.net/index.php?showtopic=260354

I would like tkwfriend to indicate clearly what timeframe his 1 to 1 exchange covers, for the benefit of past and future customers. And what is Lifetime warranty since he is planning to stop dealing in this range of products very soon.

However, in my case, he gave me the impression that the exchange would be immediate or nearly immediate. He replied my pm on the 3rd of March 2006 indicating that he would change it for me on the following Monday, the 6th March 2006. But he failed to do so. First broken promise.

QUOTE(low yat 82 @ Jun 8 2006, 05:33 PM)
anyway, my advice to tkwfriend: replace d faulty item asap..and rememb to check it
he told me he checked it in a rush - it worked in his pda rclxms.gif - that's his idea of quality control. I sure hope ADDVA has a better method.

I would like to highlight something which may not be evident to a few of you. tkwfriend has practically admitted to me that this product has been discontinued i.e. ADDVA has stopped manufacturing it. The final batch(es) turned out defective - see his own post #6 here. tkwfriend himself has stopped selling it. Under the circumstances, how can he give me a replacement that one can be sure is not part of the unsold batch of defective cards? Just because he says he's tested it and found it good? After a string of broken promises, how can I trust him or his products anymore?

That is why I requesting him to refund me (as promised) in full to settle this matter once for all. I do not see the logic of wasting more of my time testing potentially unreliable SD cards for him. I have instead spent some precious money to purchase another one from another nice seller in LYN. Works as promised, no problems at all from day one.

PS. Unfortunately, now that he's lost his invaluable ST Tag, he probably won't bother about settling my complaint. sad.gif
March05
post Jun 11 2006, 04:36 PM

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QUOTE(tkwfriend @ Jun 11 2006, 01:45 PM)
....at last i have a few min to spend here to tell eyeryone what is going on.....

I appreciate you finally taking some of your precious time to speak to us all.

QUOTE(tkwfriend @ Jun 11 2006, 01:45 PM)
....first of all thanks to all march05 talk about. being so so nice to him and what he repay me this way......

Well I was nice to you too, right? When you gave me another faulty card as replacement, it made me feel that I was being taken for a ride. I didn't take away your tag nor did I request the decision. In fact I didn't even mention this tag thing at all. You lost it because of your own doing. Read your reply in post #6. Did you understand the implications of what you wrote?

QUOTE(tkwfriend @ Jun 11 2006, 01:45 PM)
......and who betray me thy will get it fom me in future dunno when.
.... you have gone too far....

tkwfriend, making threats in public isn't very wise, and won't help you win new friends.

QUOTE(tkwfriend @ Jun 11 2006, 01:45 PM)
......so for my 150x with march since he bought after a few weeks later he pm tell me got problem then i get the warranty after a few days. then after exchange then after a few weeks later complain again.......

tkwfriend, read my spoiler pls. Pay attention to the dates of the events. Check your own records if your memory fails you. Please get your facts and history right before you put your foot in your mouth again. Do you want me to show everybody your pms to me and incur some more embarassment to yourself?

QUOTE(tkwfriend @ Jun 11 2006, 01:45 PM)
and march after some of my friend view it they lauch at you think that you are just a small kid sorry to say that. but any how i would like to apology on that but then from my side sorry....

They can laugh at me anytime, if it makes their life sweeter, no apologies needed. It doesn't change your misbehaviour and the consequences to your reputation here in LYN.

QUOTE(tkwfriend @ Jun 11 2006, 01:45 PM)
and march05 since i already made th complain to manufacture you wan to get this on. so the manufature has decided and 2 option for you one is they will pay you back 2 is just got to wait and give you a new one wih no problem.

I have mentioned earlier that I'll go for option 1 to settle this case once for all. Now it's just a matter of waiting for you to execute your latest promise. But I have to say I don't know what the manufacturer has to do with this issue, since I bought this item from you, and not from them directly. And the refund had better be in FULL, based on the price I paid you for the card back in 1st March 2006. I am willing to overlook the past three months of torture/inconvenience the unreliable card has put me through if you live up to this simple promise.

QUOTE(tkwfriend @ Jun 11 2006, 01:45 PM)
about 1 to 1 waranty if you go outside and buy i am really sure they give you less then 6 months for warranty even so witten life time warranty. because is a waste of time. but i am diffrent i am willing to 1 to 1 exchange for life time. if i do not have stock on hand then got to wait till my stock arrive.

Those of you who have bought and are planning to buy from tkwfriend and his dealer(s) here in LYN, please take note of his definition of 1 to 1 exchange, Lifetime Warranty, No doubts. by the man himself. BTW he has also added in the new rule, no refunds, to his thread.

QUOTE(tkwfriend @ Jun 11 2006, 01:45 PM)
i just recently apply back to get back to college and my dealing will 98% here only. so wish you all the best the day by day if close to your destination what you do do not ever give up just do your best.

My best wishes and regards to you in your studies. You are still young and the future is bright for those who try their best. But please stop making promises you don't intend to keep.
March05
post Jun 12 2006, 05:35 PM

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QUOTE(tkwfriend @ Jun 11 2006, 11:41 PM)
fine i will make a arrangment with you later on when i am free again. i have thing to move on this few days. unless you want to meet me on wednesday. full payment will be refund. and please stop your atitute.
tkwfriend, we can close this matter nicely since you have finally decided to make good your latest promise. I'm available to meet you at McD SS15 tomorrow or Wednesday for the refund. Would 11.00 a.m. suit you?

For those of you who have suddenly come out in support of tkwfriend, I must say that I'm happy he has been exemplary in his service to you. If he had done the same for me over the past three months, I wouldn't have needed bring this matter up into the open. Where were you guys last week when he really needed your good words and testimony?

BTW tkwfriend, please tell me what atitute I have to stop. I'm really quite dense when it comes to looking critically at myself. sweat.gif
March05
post Jun 12 2006, 10:57 PM

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QUOTE(tkwfriend @ Jun 12 2006, 10:50 PM)
meet you on this coming wednesday 11am mcdonal.
Great! Wednesday 11.00 a.m. confirmed.
March05
post Jun 14 2006, 09:04 PM

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Hi everybody, tkwfriend and I are happy to report that this matter has been settled amicably, I have received my refund in full, and the SD card has been returned.
Both of us sat down for a heart to heart chat lasting over an hour, and we now understand/appreciate each other's situation much, much better.

We thank all those took part in this thread for their opinions, advice and support. This has led to the successful conclusion of a dispute which could have gone the wrong way.

The thread is now closed.
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