QUOTE(azleena @ Apr 9 2014, 07:12 AM)
Thank you for the detailed explanation! Much appreciated for a newbie like me who doesn't know what to ask. I do need to go back to them anyway to get a new quotation for a different material (acrylic very $$$
)and see how they will handle a new problem I have (realised the hood ducting may need to go out through a window as the "yard" appears to have a dropped ceiling, so not enough clearance for the ducting to go over the window!).
But since you mentioned that the quotation they gave you was not exactly what you asked for (standard height instead of ceiling height), did they not show you a plan or 3d plan of what you asked for? That was what impressed us about KP, they came back to us very fast with a 3d plan for the quotation.
I didn't have experience with them on kitchen cab though....coz I've already hired Maxime for the kit cab long before I got them. The carcass that I mentioned is the inner cabinet of wardrobe which is not till the ceiling top, but the end panel and doors yes, they are all the way to the top, covered up as full height. So, the drawing is ofcoz showing till the full height, but not mentioning the height of the inner carcass. Not even during the quotation. I only realised it when they came for installation. But since you mentioned that the quotation they gave you was not exactly what you asked for (standard height instead of ceiling height), did they not show you a plan or 3d plan of what you asked for? That was what impressed us about KP, they came back to us very fast with a 3d plan for the quotation.
I was looking at one of their sample wardrobe and asked them to quote for 10'W full height. So, they should have told me upfront what's the different spec from thier sample should I be expecting from the price they quoted.
And yes..the boss especially, sounds convicing and experienced. No big problem on the product though, just not a truely nice experience if I would say. You just got to be very specific on what you expect and ASK what's the spec and thing that you have been quoted.
Btw, you mentioned the duct need to pass thru the window...means you can't shut that window up? Or you are going to cut a round shape out from your window glass to allow it passing thru?
Apr 9 2014, 11:55 AM

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