hi, my account got hacked today sadly .. idk how they did it but i think mainly because i logged into Dota2lounge (via steam) / Dotatrade (via steam) to buy few items

out of sudden i receive email requires me to key in verification to relogin into my steam, once entered i cannot logged into my steam and my password has been changed..

anyone can help me please

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Update 12/9/2013

I received email response from Steam customer service and finally (durh) got back my account after 1 miserable week of waiting...

HOWEVER there are few things that i would like to highlight

1) My id has been reset to level 1
2) I've lost approximately 150++ dota2 items including Kantusa sword, Axe and Drow Genuine items from Jinx Tshirt, AM Sets, Mirana Sets x3, CM Sets, and couriers, wards,TI3 Items, ALL MYTHICAL,LEGENDARY,and RARES and around 20++ Treasure Keys...
3) I've lost all my friendlist.. my contact is EMPTY although this is not a big deal compare to no.2

so instead of joyful and celebrating moments this is kind off depressing tho cause i have to wait approximately around 1 full week to get my id back with basically rubbish dota 2 items left.. (might better create a new id and start collecting all over again).

this is a real bummer considering multi-billion company have a shitty customer service.. it doesn't even have a phone support!

if i dont get all my items back means its time to say good bye to DOTA2 and maybe start playing another game like HEARTSTONE or FFXIV

p/s : still keeping my fingers crossed tho for 2nd reply from Steam Customer Service


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Latest Update 15/9/2013

Hi guys,

Thank you for all your support and advice.. finally after 10 days of waiting and almost give up in steam and dota2 , another tech support replied my email and i've got everything that i've lost during 5/9 tragedy

thank you, and i will take extra caution dealing with strangers next time.

here's the full email.

------------------------------------------------------------------------------

Hello Amer,

We will investigate this matter and take appropriate action.

We have reversed the trades committed by the hijacker on your account as a one-time customer service gesture. We will not restore items that are hijacked a second time. Please follow the link below and take the prescribed steps to ensure the security of the account in the future:

TITLE: Account Security Recommendations
URL: http://support.steampowered.com/kb_article...=1266-OAFV-8478

Your Steam account and activity pertaining to it is your responsibility.

Title: Steam Trading Policy
Link: http://support.steampowered.com/kb_article...=9958-MJDG-3003


from 50 items left i've got back 200++ full items before my account was hijacked..

this really made my day !

This post has been edited by ApostLes`: Sep 15 2013, 03:35 AM

yes i remembered all my activated product keys since i have kantusa and 2 more items...

thank you kind sir hopefully i can get all my items back before the hacker sold it T_T

yes T_T i think because i accidentally click one of the links.. really shit..

my email already changed btw.. yes and i got dota as a gift .. i still have the email tho from my friend who send the dota gift... i still got 3 keys activated (to get ingame items such as kantusa and axe + drow bow)

tq kind sir

this is the email i received just now and caused my accounts totally gone

Dear ,

We've received a request to access your Steam account from a new computer
located at IP address: 77.239.174.113
Our records show this IP address is in KIEV KYYIV UA

If that location does not reasonably match your location or the location of your
Internet Service Provider, then follow this link for more information: Verify Login Location

If the information provided does not match then do not proceed, close the browser window, and change your password immediately.

If you did not attempt this action, please change your password immediately.

To complete this process, enter the following special access code into the
authorization dialog before trying to log in again:
J32QC

Thanks for helping us maintain the security of your account.

The Steam Support Team
http://www.steampowered.com


i didnt not see this coming.. omg what a bad day T________T so sad lahhh adoiii

This post has been edited by ApostLes`: Sep 5 2013, 10:38 PM

tq sir hopefully can retrieve everything as usual.. will update it soon


thanks T_T i dont know those phising websisite.. haiz what a bad day at least i learn something from this

will update once steam staff replied my ticket

thank you hopefully i will.. so far im browing thru forums they said up to 1 week but most of them get their account back with all items intact.. i wish the same for me.. anyway thanks

for others out there please enable steam guard as well as two-factor authentication via email.

well no dota a few days for me then

tu lah tapi item dapat balik tak?? nampak profile dah tukar nama jadi JAMAL pastu dia da trade few items T_T
ya already some of my items gone.. i can view the profile but cannot do anything to login or change email/password.. f***

wah...really around 1 week?.. gonna die waiting lah like that.. in the meantime maybe i can try play heartstone or other games to forget my mind about this.. haizz
yes i still have those key and receipt... waiting for their feedback for now..

Latest Update 12/9/2013

I received email response from Steam customer service and finally (durh) got back my account after 1 miserable week of waiting...

HOWEVER there are few things that i would like to highlight

1) My id has been reset to level 1
2) I've lost approximately 150++ dota2 items including Kantusa sword, Axe and Drow Genuine items from Jinx Tshirt, AM Sets, Mirana Sets x3, CM Sets, and couriers, wards,TI3 Items, ALL MYTHICAL,LEGENDARY,and RARES and around 20++ Treasure Keys...
3) I've lost all my friendlist.. my contact is EMPTY although this is not a big deal compare to no.2

so instead of joyful and celebrating moments this is kind off depressing tho cause i have to wait approximately around 1 full week to get my id back with basically rubbish dota 2 items left.. (might better create a new id and start collecting all over again).

this is a real bummer considering multi-billion company have a shitty customer service.. it doesn't even have a phone support!

if i dont get all my items back means its time to say good bye to DOTA2 and maybe start playing another game like HEARTSTONE or FFXIV

p/s : still keeping my fingers crossed tho for 2nd reply from Steam Customer Service


haha aku pn mencari hearthstone beta key.. member aku ada 1 nnt try mintak lebih kalu ader.. best... kalau minat TCG / Magic the gathering definitely must play this game

yes first case.... anyhow still waiting 2nd reply from their customer service (eta another 1 full week maybe)

tu lah adoi lepasni kene hati2 la.. and thats it no more buying items la kot main je ape yg ade takpon purchase dgn kawan2.. wayyyyyyy more safer that way

Ya kinda weird they didnt restore my account on previous state

What they did basically just reset back my password and email address.. Reset my friendlist and level

Thats all.. Now waiting for another reply from their representative.. Might take another week at least.. f***

Hi guys,

Thank you for all your support and advice.. finally after 10 days of waiting and almost give up in steam and dota2 , another tech support replied my email and i've got everything that i've lost during 5/9 tragedy

thank you, and i will take extra caution dealing with strangers next time.

here's the full email.

------------------------------------------------------------------------------

Hello Amer,

We will investigate this matter and take appropriate action.

We have reversed the trades committed by the hijacker on your account as a one-time customer service gesture. We will not restore items that are hijacked a second time. Please follow the link below and take the prescribed steps to ensure the security of the account in the future:

TITLE: Account Security Recommendations
URL: http://support.steampowered.com/kb_article...=1266-OAFV-8478

Your Steam account and activity pertaining to it is your responsibility.

Title: Steam Trading Policy
Link: http://support.steampowered.com/kb_article...=9958-MJDG-3003



this really made my day !