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> Complaint against kennyscj, Fake badminton racquet

Newbieeeeee
post Aug 26 2013, 10:18 AM, updated 13y ago

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Forumer you are complaining against: kennyscj

Item being sold/bought: Kason F9 LTD Badminton Racquet

Original thread link: https://forum.lowyat.net/topic/2260076/all

Date of transaction: 20th July, 2013 (Dont know why its stated 18th July on the receipt. Check out my first message picture. We met up the next morning)

Details of the complaint :

I was looking for a Kason F9LTD and I found this seller. In the beginning before purchasing the racquet, he was very nice in his SMSes. During the purchase, everything went fine.

It is now 1 month down the road, when one night I measured the Balance Point of my Kason F9LTD. It was a whopping 305mm! F9 is known to be an even balanced racquet with a balance point of around 280-285mm. Mine was way out of the range! So I decided to compare mine with my friend's. Wow, guess what I found on my racquet? Uneven paint jobs, a silver buttcap that isn't smooth, wrong positioning of the letters painted on the frame, etc. Disappointed enough, I decided to SMS kenny the next morning.

Kenny didn't really sound very happy in the first reply. I continued on a requested for a full refund since my racquet is still in perfect condition. He continued on replying very rudely and kept denying that it was a fake racquet. As wise as he is, he didn't even request for the pictures or proof on why I said its fake (fishy?). Just kept on denying and saying its my own problem and why didnt I go back to him earlier if its fake. Well, practically he's blaming me for trusting him. smile.gif I went to AJ, Racquet Zone and Perfect World to check out their F9's and only 1 out of the 3 shops sells the similar racquet as mine, uneven paint jobs, etc.

On final words, I'd just like to say that this seller, Kenny, is a total different person AFTER receiving your money. He has extremely bad after sales service so don't bother disturbing him after he has received your money since thats the most important. Money. This case happened to me personally and I hope to warn all lowyat forumers to watch out what you all purchase from him. Especially those who have purchased a Kason F9LTD. This will definitely be my first and last time purchasing from such a rude and ignorant seller. For those purchasing any racquets from him and especially Kason F9LTD, I advise you to think twice and not get into the same situation as me. Paying full price for a fake racquet. Thanks for taking time off to read my story. Cheers. smile.gif

By the way, anyone finds it weird why doesnt he ask for the evidence in the SMS? Just deny deny deny without asking for anything? Now expose already only ask for? shakehead.gif
QUOTE(kennyscj @ Aug 25 2013, 11:43 PM)
Subject to your claim if the racquet is fakes, please provide the evidence else it's consider threatening cyber crime.
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So as you wish, no proof means cyber threatening, got proof means you're officially a scammer? icon_idea.gif It has to be fair both ways. smile.gif
Uneven paint jobs on both sides of the racquet
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Wrong / Different positioning of the word on both sides.(On the original the letter 'L' on the word 'Low' is directly above the grommets, just like picture 1)
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Silver buttcap that isn't smooth when scratched vertically
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Extremely high balance point (Racquet isn't perfectly straight BUT in order to make it straight it has to be moved more towards the 'Twister' word, which gives an even higher BP)
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Proof of purchase that supposedly comes with 6 months warranty
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This post has been edited by Newbieeeeee: Aug 26 2013, 10:56 AM
Newbieeeeee
post Aug 26 2013, 10:19 AM

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Messages between him and I
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Newbieeeeee
post Aug 26 2013, 10:22 AM

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Oh and to add on, he has blocked me from commenting / posting on his Facebook AFTER posting my story on this page yesterday night
(Notice that the comment bar is missing)
Is someone trying to hide the truth?

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This post has been edited by Newbieeeeee: Aug 26 2013, 10:35 AM
Newbieeeeee
post Aug 26 2013, 10:28 AM

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QUOTE(jie88 @ Aug 26 2013, 10:25 AM)
the way he replies , so arrogant , even if its original i also wont buy from him lah , *** ...
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I cant agree more with you. Look at the replies before and after I've bought from him. 180 degrees turn. Also, note one of the messages, he says that he believe his eyes and the truth. Does that mean that Im full of bullshit? Ahahah! Sorry if Im interpreting it wrongly but thats how I look at it.
Newbieeeeee
post Aug 26 2013, 10:33 AM

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QUOTE(amirolzaris @ Aug 26 2013, 10:28 AM)
still ur fault,because u dun check kaw2,n also the seller dun give warranty to you?
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Please spoiler your reply because of the pictures in it. Im sorry.

And yes, I expect a reply like this from one of you. Totally fine, but I can explain. If you head on to his selling thread, all you see is good reviews. Naturally you'll trust the seller more, no? rolleyes.gif So during COD I only checked the main parts / big wordings. This racquet is very well replicated I have to admit. You can only find clues from the smallest details on the racquet. It does supposedly come with a 6 month warranty but it was not discussed as shown in the messages above.

I admit, its partly my fault. But to sell a racquet of this quality AND he confirmed that it is 'purely original'? Your call, bro. smile.gif
Moreover this is my first time purchasing a non-Yonex racquet, therefore Im unable to identify. I can identify a fake Yonex racquet easily. smile.gif

This post has been edited by Newbieeeeee: Aug 26 2013, 10:35 AM
Newbieeeeee
post Aug 26 2013, 10:38 AM

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QUOTE(amirolzaris @ Aug 26 2013, 10:31 AM)
QUOTE(jie88 @ Aug 26 2013, 09:30 AM)

ya i m agree with that tooo , u have to extra careful when u buying online .
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im not in any side, let this be a lesson to you that next time you must triple check the item kaw2 until satisfied ori!
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Yup I agree, for this part it is my fault. But hey, to be fair, does it mean that the seller is not wrong at all for stating that it is 'purely original' and giving me a replica racquet? Thats double wrong!
Newbieeeeee
post Aug 26 2013, 04:48 PM

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QUOTE(chiller @ Aug 26 2013, 04:13 PM)

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cool2.gif cool2.gif

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laugh.gif laugh.gif
Newbieeeeee
post Aug 26 2013, 07:47 PM

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QUOTE(amirolzaris @ Aug 26 2013, 07:21 PM)
chill bro,let it be ur lesson,n try to avoid those buyer,come play badminton with me smile.gif
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Hey nonono, thats not all. I'm sending in a report to the Consumers Tribunal. Where is kenny? All the evidence he wanted are here. Hes not very wise. If he diam diam refund I would't even make a big fuss. Nobody would know and nothing would happen. Now all I want is to warn all my lowyat bros to watch out for this guy and NOT buy anything from him. Of course there are still people who will but its their choice.
Btw Im just a beginner. Cannot clear baseline to baseline, you sure you wanna play with me? wub.gif laugh.gif
Newbieeeeee
post Aug 26 2013, 11:37 PM

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QUOTE(amirolzaris @ Aug 26 2013, 07:57 PM)
where u play?i wanna join
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I play on Tuesdays at Champion Hall Kepong. PM me for more info about it. In the meantime, I'm still waiting for kenny to explain things here. smile.gif


Last Active Today, 10:34 PM

No replies here yet?

This post has been edited by Newbieeeeee: Aug 26 2013, 11:38 PM
Newbieeeeee
post Aug 27 2013, 01:35 AM

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QUOTE(abcde90 @ Aug 27 2013, 12:25 AM)
If u wanna go to tribunal, wouldnt it be better if you to send the raket to a specialist for confirmation?
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Yes I'd like to, definitely. Do you know where I could possibly find one? By the way I've also sent an email to Lining and Kason China. smile.gif

This post has been edited by Newbieeeeee: Aug 27 2013, 01:36 AM
Newbieeeeee
post Aug 27 2013, 11:11 AM

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QUOTE(imranzero @ Aug 27 2013, 05:18 AM)
last time i kena simillar case but not from lowyat and different stuff..what i do just file a report in website below

http://e-aduan.kpdnkk.gov.my/eaduan/main.php?lang=2

then there will be officer assist you, if the seller keras kepala then go to tribunal.
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Ahh thanks! This is very helpful. I shall file one also. Thanks! smile.gif

QUOTE(abcde90 @ Aug 27 2013, 07:45 AM)
Sorry mate cant help u there.
Hopefully they will respond to ur queries.  nod.gif
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Alright! Still waiting for the seller to explain here.


By the way,
Last Active Today, 01:15 AM

QUOTE(kennyscj @ Aug 26 2013, 10:34 PM)
Newbieeeee : we believe that you are under cyber crime and our previous message was a suggestion to you but you ignored it. Hence you are not entitled to be keep on Facebook concerning the originality of our products, we claim the best original one. Regarding relying you through SMS is not a worthy one. The reasonable business professional like me will not involve in any fuss you create. Once again, you are advised come up with evidence or else your communication will be ignored as null and void at our counterpart.
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Seems like he's not replying here even after notifying him. Can the moderators please help out? Thanks. smile.gif
Newbieeeeee
post Aug 27 2013, 11:50 AM

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QUOTE(WaCKy-Angel @ Aug 27 2013, 11:24 AM)
The last option for u is to report to consumer tribunal and they probably might raid his premise.
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Unfortunately he only does online business. He lives in Sri Petaling though. If I remember correctly.

QUOTE(fruitie @ Aug 27 2013, 11:28 AM)
He doesn't have a physical premise.

Anyway, I have posted up a warning on his sales thread and hope he could respond to this thread soon. smile.gif
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Ahh thanks fruitie! smile.gif
Newbieeeeee
post Aug 27 2013, 12:58 PM

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QUOTE(WaCKy-Angel @ Aug 27 2013, 11:59 AM)
That doesnt mean the authorities cant raid his house.

And since when factories will sell to small/self-proclaimed company?
I know Yonex doesnt.
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Nah, I don't think they will take it so seriously. He claims that he gets his stocks directly from Kason Factory as stated in the SMS.
Newbieeeeee
post Aug 27 2013, 06:06 PM

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QUOTE(WaCKy-Angel @ Aug 27 2013, 01:04 PM)
Well, his is from Kason factory in China. Directly. thumbup.gif



Update - Last Active Today, 05:47 PM, Still no replies.
Newbieeeeee
post Aug 28 2013, 12:44 PM

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QUOTE(kennyscj @ Aug 28 2013, 02:20 AM)
ARE YOU EVEN SERIOUS??! 300mm BP and I'll be near the T joint? Is your racquet extra short or something?? And how the hell would I know whos demo racquet or whatsoever? It took you so long to reply. Did you go and borrow an original racquet or something? Good try on the arrows. Look at the string wordings. Your stringer must be the best in the world to get the string at the EXACT spot. EXACT! In that case I can make my racquet look original also. I have one side that looks good and the other one thats out.

C'mon. This explanation is so not acceptable. Its pure crap explanation!
Newbieeeeee
post Aug 28 2013, 12:47 PM

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QUOTE(davlee @ Aug 28 2013, 11:11 AM)
Is it just me or anyone else also notice that the seller's demo racquet picture is exactly the same for both left and right photo? Even the position, shadow, alignment... so is it the same photo?
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QUOTE(konakona @ Aug 28 2013, 11:43 AM)
I superimposed the photo, the floor pattern match exactly.

Though the picture of the racquet, while it is not flipped, there's a possibility that just an angle change.

So unless the seller took the picture at the same place and at the same exact position for both side, then...
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QUOTE(davlee @ Aug 28 2013, 12:06 PM)
If you notice the wordings on the string, it is the same position too... which is very unlikely you will have the exact same position if the racket is flipped... so... Kantoi???
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Thank you davlee and konakona for noticing this. Probably he has the world's best stringer and photographer to get the word and shadows to be EXACTLY the same. Seriously? Anyone with ANY racquet please go and measure. 305mm BP where is it located? Near the T joint? shakehead.gif doh.gif doh.gif doh.gif doh.gif
Newbieeeeee
post Aug 28 2013, 12:55 PM

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Adding on, thank you for your great pictures,

https://www.facebook.com/photo.php?fbid=436...&type=1&theater

Notice the letter 'L' on the LOW WIND word starts exactly at a grommet, and the E ends exactly on a grommet, and between L and E it is separated by 5 grommets? Thank you very much. Go and see my picture thanks. Look at the location of the 'L' is enough.
Newbieeeeee
post Aug 28 2013, 01:21 PM

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QUOTE(mi-g @ Aug 28 2013, 01:02 PM)
First of all, I'm NOT siding with this unethical seller. But truth is truth, and must be told.

Why you guys compare the pic side by side? Of course la its looks the same. Try compare it above and below. See what I mean yet?
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Hello. Thank you for that suggestion of yours. I dont really get it but there could only be 2 scenarios.

#1. Comparing the picture directly up and down.
This isnt correct since the top left and right is my racquet and the bottom 2 is his. If there is a difference means mine is fake and I can demand for a refund?

#2. Comparing his picture top and bottom instead of left and right
Attached Image

Sorry, but I still dont see anything. Just look at the string wordings. EXACTLY the same.
Newbieeeeee
post Aug 28 2013, 02:36 PM

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QUOTE(konakona @ Aug 28 2013, 02:32 PM)
Aha, I see now. So kinda like the seller dug his own grave.

Unless he can proof that the buyer changed the racquet.
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No way I would do that. Theres a serial number on the racquet as well as on the receipt. And Im hella sure it matches if nothing has been changed. smile.gif
Newbieeeeee
post Aug 28 2013, 03:03 PM

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Add on :

Please show me how you measure 290mm on your F9. I've made a video showing a whopping 307mm BP. Apologies for measuring it slightly diagonally as the camera was blocking me. Still, if not 307mm, at least 305mm. Where is your proof? smile.gif



This post has been edited by Newbieeeeee: Aug 28 2013, 03:05 PM

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