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Unifi TM UniFi Coverage & Subscribers V2, Submit Demand List or Add Port Request

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seri98
post Feb 8 2021, 02:35 AM

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Joined: Jun 2016


Unifi Home fibre Request: No port available(Port Full)

Street: Jalan Akasia 4, Bandar Baru Bukit Mentok
Area: Chukai
City: Kemaman
State: Terengganu
Postcode: 24000

This house have been subscribed to streamyx for more than 15 years. Some of my neighbours around already have fibre internet connection but somehow my this house got overlooked.
Everytime I lodge a complaint/request repair, we have always have asked for better internet upgrade options and they always say they putting on us on the waiting list with no timeline given.
Just have to wait. Well we have been waiting for 5 fucking years. Nothings changed.

Currently we subscribed to Streamyx 8Mbs/unifi Lite Migration (Bundle) which is fucking unbearable. Average download/upload speed is 5Mbps and 0.3Mbps. I couldnt download anything above
5MB through browsers because the internet always cut off for few seconds during downloads. Have to use external client for a simple file downloads. Hell, even pushing codes to github can be failed
because internet kept cutting off. Playing online games pretty much impossible because how inconsistent the ping is.

I do not know how to resolve this anymore. Went to tm twice in 2 weeks, there were no solution or good answer given by the staff. Im sick of waiting and currently looking for another solution from
different providers but i doubt it can solve it because it uses tm infra. If any of you can advise me pls do. Im frustrated and out of my wits.

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seri98
post Feb 14 2021, 01:04 AM

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QUOTE(chkwong @ Feb 8 2021, 05:52 AM)
Apply for other providers like astro/maxis/celcom/digi. Sometimes, the port allocation goes to them first even if it's on the same infra. My relative house apply for astro broadband (maxis) which sits on tm infra is much faster to install then tm (no port available issue).
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already contacted digi, maxis and celcom. none of them are available

 

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