There is a white dot on screen.. it is not visible when the background is dark colour but when the background is white. it is visible.. My laptop is still warranty. Just wanna ask what is the problem and it is under warranty? Thanks
Please help me

This post has been edited by blabla987: Aug 23 2013, 10:37 AM


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If there is no physical damage on it by the user either intentionally or non-intentionally, yes usually warranty covers hardware failure. Go to Apple-centre and check with them

no physical damage.. but i fear that later they give me *** saying it does not cover in warranty.. because the last time my problem is keyboard cap came off and i have to replace it for rm50

Apple Care Protection Plan (ACPP) can be further reviewed here http://www.apple.com/support/products/mac.html and i will strongly suggest you to do the following steps:

1. Call up their direct line to check if your condition is covered in warranty (usually yes)

2. Walk into their service centre and share your concerns - be firm and clear with what you want, usually Apple folks wont be so mean and turn u away like that.. afterall there's a reason why they charge such price for their product

do this test to confirm if its a dead pixel

http://jasonfarrell.com/misc/deadpixeltest.php

yeap..do as bryan says..
my imac had dead pixel..called them up..
then now they replace the screen edi
hehe

How to know if it is a dead pixel?

I used to be work at Apple Service Provider. If your unit has white dead pixel with no physical or accidental damage, it's under Apple warranty. Just send to any Authorized Apple Service Provider.

And bring the whole box set to the apple service office. =.= That day I wasted my time there coz did not bring iphone box and everything which is probably being applied to all apple products... Zzz.

This post has been edited by abidgreen93: Aug 23 2013, 06:03 PM

ok guys i did the test.. all the colour except black shows the same white dot.. what does it mean?

means that screen is spoiled...better take it to the service center

i've provided you with the link above, try it out

i did.. all got white dot except the black background

its a dead pixel for sure, you may almost certainly request for a replacement

Why does black background can't see and the rest can see the white dot

it could be lcd mura.

check this out: https://discussions.apple.com/thread/404218...art=60&tstart=0

Serious? i got the same case dude.. mine is my F1 button came off within 1 week of purchase. Service ppl try to cone me for RM50...==

serious bro.. they charge me the same price too.. =.= they say it is not covered by warranty.. i am fear that the screen problem will give me the same feedback

if its LCD Mura, you're sure to get a free replacement.
it will be the case of warranty for sure.
just make sure you go to the right AASP

might to recommend which AASP is the best?

Mac City 1U or VR Tech

i just got my rmbp screen replaced recently due to some ghosting occur sometimes, and the back of my screen actually got dent last time when i bang it to a cupboard. I bring to QCD to check and they replaced me a screen in the end. They also fix my flimsy "delete" key even though i did not ask them to do so. anyway, i just bring my macbook over without any other things as they can check through the system to know whether you are still under warranty or not.

just bring in your macbook for a check and ask the service person in details. if you are not sure, you can call apple to file a case first. the service guy from QCD did ask me whether did i file any case, if got then he will just follow up from there.

Can share how do you file a report to apple?

i din file any report to apple, just tat they ask whether i did or not.
u just need to call apple hotline and tell them u r facing such such problem and they should be able to acknowledge it and then giv u a tracking number, then u can giv that number to the ppl in service center and they can understand the issue background from there also...

i'm not sure whether is it a necessary, but if u afraid the service center don give u warranty, then u call apple first, if apple say ok then the service center can't say no also... just giv it a try

So how Apple Service Provider deal with it? Replace the screen ? or the whole MBPR ?

the screen. you're only entitled to a new machine if yours have had 3 major hardware issues

Oh kinda different from the phones and tablets.