well, depends on performance i'd say..

here's yr career path as a customer service.

Customer Service Officer -> Senior Customer Service Executive -> Supervisor -> Team Leader -> Assistant Project Executive -> Senior Project Executive -> Assistant Project Manager -> Project Manager / Customer Service Manager / Call Center Manager

lol

Team leader of what? a group of system analysts and programmers? You cant mixed your knowledge in customer service into R&D. This is your route:

LOL

there IS a team leader in a call centre. thank you.

As someone in the same industry for the past 6 years, I can say the prospect is very good, provided you get yourself into the correct organisation. Try not to work too long for an outsourced call centre. Subsidiaries such as HSBC EDP is fine.

Besides becoming a team leader (which I think is the most tedious job in a call centre), u can also move into positions such as Call Centre Specialist (my favourite!) where you'll do a lot of call/process monitoring. Position such as Senior Customer Service Exec/officer doesnt makes much difference except for some minor salary increase, and you'll be expected to be more knowledgeable and be able to handle difficult customer.

Some might say it's routine, but human being are always different. Learn to handle them well, and you'll become a better communicator. Some of my ex colleague now work in the marketing or business development field, and they agreed that call centre taught them a lot.

If you like the call centre environment, stay on, be knowledgeable and efficient, handle your customer well and who knows, with proper qualification you can end up as the operations/call centre manager.

hey, black pc, thank you very much on ur sharing, as i need it much nw in planning my career. sometimes felt disappointed... when telling others i would like to occupy my career in a call centre but da responses were not very good do..
i m a fresh grad seeking for first job, would like to complete myself in everyway.

I agreed with Callista and blackpc...

I am in call center about 2-3 years and find it is quite a challenge job.. Previously work as an Accounts Exe to monitor the KPI / progress of the project / analysis the project performance / preparing the pre and post moterm of the project... it is a quite intersting job... however, I have quit the job coz the outsource company is not stable.. now i m still in customer service line... is looking forward to join back call center..

for those who already in call center.. stay on.. the opportunity is there for you...

as blackpc and callista mentioned...the progression in call centres is there...but u have to apply yourself...u cannot expect to grow by just staying in the job for 2 years...u have to work hard and show that u are an asset...

coming from a call center...the problem i notice is ppl fall into the routine and become lazy...they just end up taking calls, surfing and looking for another job...u should apply yourself and look for advancement...there are so many call centers in msia right now and the market is soo hot that career progression is wide...plus there are so many sectors of it from banking to consumer products to IT...if u get bored with one u can move on to another...plus over time ull definately grow...

also when u get in...have a proper state of mind...many ppl who seem to apply for these roles are just looking for a stepping stone...so from the very beginning they want to change job...this will only ruin your thought process and no matter how good u have it ull think the job sux...so be prepared mentally for it as well...it can be a very engaging and interesting job...

good luck chewy cooper...

This post has been edited by sbd18: Sep 15 2006, 01:23 PM

ya thanks sbd18. r u in this line too? i think so coz u sound like u do lo~